Support Services Policy. (On Prem)
Support Services Policy. Sysdig will provide Support Services to Customer through the portal located at xxxxx://xxxxxxx.xxxxxx.xxx or through other customer support center contacts, set forth below (the “Customer Support Center”). Customer will receive Updates, other software modifications or additions, procedures, or routine or configuration changes that may solve, bypass or eliminate the practical adverse effect of the Error. Customer will designate a certain number of employees or agents that will interface with the Customer Support Center, and submit Errors, requests or support tickets (the “Technical Support Contacts”). Customer is permitted to name as many Technical Contacts as allowed pursuant to the purchased Support Service Subscription. Customer’s non-named Technical Contacts may contact the Customer Support Center only in case of an emergency or on an exception basis, and Sysdig will respond to such Error submission and cooperate with the non-named Technical Contact, subject to later verification and involvement of a named Technical Support Contact. Additional named Technical Support Contacts may be permitted upon mutual agreement of the parties.
Support Services Policy. As referenced in the Master Services Agreement (the “Agreement”) and the applicable Hortonworks Order Form under which Ordering Activity ordered Support, this Support Services Policy is the primary document used to communicate Hortonworks’ support policies. This Policy sets forth Hortonworks’ support terms and conditions, as well as provides a description of Hortonworks’ technical support levels.
Support Services Policy. Speedment reserves the right to reasonably modify the Support Services Policy during the Subscription Term. However, Speedment agrees not to materially diminish the level of Support Services during the Subscription Term. The effective date of each version of the Support Services Policy will be stated therein, and Speedment will retain an archived copy of each version that will be made available to Customer upon request. The Support Services Policy is hereby incorporated into these terms and conditions by this reference. At the request of Customer, a current copy of the Support Service Policy may be attached hereto as Exhibit A.
Support Services Policy. Groupcall's policy for providing support in relation to the Software and the Services as made available on Groupcall’s website from time to time.
Support Services Policy. PleXHub's policy for providing support in relation to the Services as made available to the Customer by PleXHub and as amended by notification to the Customer from time to time. The Support Service Policy can be found at: xxxxx://xxxxxxx.xxx/policies/.
Support Services Policy. Safelink’s policy for providing support in relation to the Services as made available at xxx.xxxxxxxxxxxxxxxxx.xxx/xxxxxxxx/xxxxxxx or such other website address as may be notified to the Customer from time to time.
Support Services Policy. Paritor's policy for providing support in relation to the Services as made available at xxxxx://xxxxxxx.xxx/terms-conditions/ or such other website address as may be notified to the Customer from time to time.
Support Services Policy the Service Provider's policy for providing support in relation to the Services as defined in section 3 of 0 may be notified to the Client from time to time.
Support Services Policy. Elecosoft's policy for providing support in relation to the Services as made available at xxxxxxx.xxxxxxxxx.xxx or such other website address as may be notified to the Customer from time to time. the user agreement stipulated by Elecosoft’s third party processor referred to in clause 6.9 as made available at xxxxxxx.xxxxxxxxx.xxx or such other website address as may be notified to the Customer from time to time. the user subscriptions purchased by the Customer pursuant to clause 10.1 which entitle Authorised Users to access and use the Services and the Documentation in accordance with the Contract.
