Wage Level A. Where the Approved Training course and work performed are for the purpose of generating skills which have been defined for work at Wage Level A. School Leaver Year 10 Year 11 Year 12 $185.06 (50%) $231.04 (33%) $216.22 (33%) $259.54 (25%) $236.36 $259.54 $312.36 plus 1 year out of school $259.54 $312.36 $362.52 plus 2 years out of school $312.36 $362.52 $422.18 plus 3 years out of school $362.52 $422.18 $483.36 plus 4 years out of school $422.18 $483.36 5 years or more out of school $483.36

Wage Level A. Where the Accredited training course and work performed are for the purpose of generating skills, which have been defined for work at Wage Level A. Highest year of schooling completed Year 10 Year 11 Year 12 $ $ $ School Leaver 193.00 (50%)* 241.00 (33%) 225.00 (33%) 271.00 (25%) 247.00 271.00 325.00 Plus 1 year out of school 271.00 325.00 377.00 Plus 2 year out of school 325.00 377.00 439.00 Plus 3 year out of school 377.00 439.00 503.00 Plus 4 year out of school 439.00 503.00 Plus 5 or more years 503.00

Wage Level A. Where the Accredited Training course and work performed are for the purpose of generating skills, which have been defined for work at Wage Level A. School Leaver 162.00(50%)* 201.00(33%) 189.00(33%) 227.00(25%) 274.00 Plus 1 year out of school 227.00 274.00 319.00 Plus 2 years 274.00 319.00 371.00 Plus 3 years 319.00 371.00 424.00 Plus 4 years 371.00 424.00 Plus 5 years or more Wage Level B 424.00 Where the Accredited Training course and work performed are for the purpose of generating skills, which have been defined for work at Wage Level B. School Leaver 162.00(50%) * 201.00(33%) 189.00(33%) 227.00(25%) 264.00 Plus 1 year out of school 227.00 264.00 304.00 Plus 2 years 264.00 304.00 357.00 Plus 3 years 304.00 357.00 406.00 Plus 4 years 357.00 406.00 Plus 5 years or more Wage Level C 406.00 Where the Accredited Training course and work performed are for the purpose of generating skills, which have been defined for work at Wage Level C. School Leaver 162.00(50%)* 201.00(33%) 189.00(33%) 227.00(25%) 257.00 Plus 1 year out of school 227.00 257.00 289.00 Plus 2 years 257.00 289.00 323.00 Plus 3 years 289.00 323.00 361.00 Plus 4 years 323.00 361.00 Plus 5 years or more 361.00 School based Traineeships in Wage Levels A, B and C 207.00 227.00 *Figures in brackets indicate the average proportion of time spent in Approved Training to which the associated wage rate is applicable. Where not specifically indicated, the average proportion of time spent in structured training, which has been taken into account in setting the rate, is 20 per cent. Trainees undertaking an AQF IV Traineeship shall receive the relevant weekly wage rate for AQF III An Adult Trainee who is undertaking a Traineeship for an AQF IV qualification shall receive the following weekly wage as applicable based on the allocation of AQF III qualifications: Wage Level A $440 $457 Wage Level B $421 $437 Wage Level C $375 $389 Where a person was employed by the Company immediately prior to becoming an Adult Trainee with the Company, such person shall not suffer a reduction in the rate of pay by virtue of becoming a Trainee. Where a Traineeship is converted from an AQF II to an AQF III Traineeship, or from an AQF III to an AQF IV Traineeship, the Trainee shall move to the next higher rate provided, if a higher rate is provided for that new AQF level.

Wage Level A. Where the Accredited Training course and work performed are for the purpose of generating skills which have been defined for work at Wage Level A. Highest year of schooling completed Year 10 $ Year 11 $ Year 12 $ School Leaver 157.00(50%)* 194.00(33%) 183.00(33%) 219.00(25%) 265.00 Plus 1 year out of school 219.00 265.00 309.00 Plus 2 years 265.00 309.00 359.00 Plus 3 years 309.00 359.00 410.00 Plus 4 years 359.00 410.00 Plus 5 years or more 410.00 Highest year of schooling completed Year 10 Year 11 Year 12 $ $ $ School Leaver 173.00(50%)* 216.00(33%) 202.00(33%) 243.00(25%) 293.00 Plus 1 year out of school 243.00 293.00 340.00 Plus 2 years 293.00 340.00 396.00 Plus 3 years 340.00 396.00 453.00 Plus 4 years 396.00 453.00 Plus 5 years or more 453.00

Wage Level A. Subject to clause D.5.3 of this schedule, the minimum wages for a trainee undertaking a full - time AQF Certificate Level I-III traineeship whose training package and AQF certificate levels are allocated to Wage Level A by Appendix A1 are: Highest year of schooling completed Year 10 Year 11 Year 12 per week per week per week $ $ $ School leaver 266.24 293.28 349.44 Plus 1 year out of school 293.28 349.44 406.64 Plus 2 years out of school 349.44 406.64 473.2 Plus 3 years out of school 406.64 473.2 541.84 Plus 4 years out of school 473.2 541.84 Plus 5 or more years out of school 541.84

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Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.
Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.
SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.
Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.
Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:
Level II In the event the grievance is not resolved in Level I, the decision rendered may be appealed to the Superintendent of Schools, provided such an appeal is made in writing within ten (10) days after receipt of the decision in Level I. If a grievance is properly appealed to the Superintendent, the Superintendent or his/her designee shall meet regarding the grievance within fifteen (15) days after receipt of the appeal. Within ten (10) days after the meeting, the Superintendent or his/her designee shall issue a decision, in writing, to the parties involved.
Level IV a. If the grievant is not satisfied with the disposition of his/her grievance at Level III, he/she may file the grievance within five (5) days of the Level III response for transmittal to the Board. b. The Board will hear the grievance at its next regularly scheduled meeting or a special meeting which has been called for that purpose. The Board shall transmit its written decision to the grievant within five (5) days of the meeting. The decision of the Board shall be final. Nothing in this section shall be construed so as to deny a grievant any appeal rights available under the law.
Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.
Level 2 If the grievant is not satisfied with the written answer from his/her manager the grievant may, within ten (10) days from the receipt of such answer, file a written appeal to the appointing authority. Within ten (10) days of the receipt of the written appeal the appointing authority shall investigate the grievance, which shall include a meeting with the concerned parties, and thereafter shall give a written answer to the grievant within ten (10) days.
Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

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