Year-End Summary Reports. The Contractor shall submit Year-End Summary Reports, including Annual System Management Reports, pertaining to the operation of the Contractor’s automated operator ITS. The reports shall minimally provide total call volume, total minutes, and total revenue for each type of call, including Collect, domestic Debit Phone Account (Cardless), Pre-Paid Account, and international calls, and shall also include an aggregate total of each of these values. The reports shall also indicate the MAG, un-collectibles and recovered un-collectibles, including any accounts receivables sold during the year. The Contractor is encouraged to add categorical data for this report where it better serves to meet the County’s intent. More specifically, this report is intended to provide an at a glance, yet comprehensive means of deciphering the various areas in which revenue is generated and must provide an intuitive means for both County review and reconciliation. The reports shall also include in summary format by facility, information to determine Inmate telephone call volume by number of accepted calls, and minutes, by hour, by facility, cellblock, dayroom, floor, dormitory, or other area of interest. The Contractor shall submit a soft copy of the Year-End Summary Reports on three (3) CD-R to each of the following: a) Sheriff Project Manager at Sheriff's Department, Custody Division, Inmate Services Bureau, Business Management Unit, 0000 Xxxxxx Xxxxxxxxx., Room 309, Monterey Park, CA 91754; and b) Probation Project Manager at Probation Department, Management Services Bureau, 0000 Xxxxxxxxx Xxxx, Xxx Xxxxxxx, XX 00000. The Contractor’s written reports shall utilize Microsoft Word or other format to be determined by the Sheriff Project Manager and Probation Project Manager, for the narrative portions, and Microsoft Excel for the Inmate billing and commissions earned reports. The Contractor’s Year-End Summary Reports are due no later than 5:00 pm, on the fifth (5th) Business Day of the month following Agreement year-end, reporting on the ITS for the subject Agreement year. In addition to submitting required fortnightly/monthly/annual ITS management reports, within thirty (30) calendar days following the end of the Agreement year, the Contractor Project Director or Senior Management personnel (Contractor’s executive management personnel to whom Contractor Project Director reports) shall meet with the Sheriff Project Director, Probation Project Director, Sheriff Project Manager, and ...
