Availability Service Level definition

Availability Service Level means the uptime commitment set out in paragraph 2.1 of this Schedule and is calculated as the Resolution Time for Priority 1 Faults;
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Availability Service Level has the meaning set out in clause 4.6. of these Terms;
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Availability Service Level means the target availability corresponding to the applicable SLA Category as may be set out in the applicable Schedule or Order.
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Examples of Availability Service Level in a sentence

  • Subject to Section 2 above, if and to the extent SAP fails to meet the System Availability Service Level set forth in Section 2, Customer is entitled to a Service Credit which is calculated as the sum of the Service Credits for NON-PRD, PRD and Server Provisioning, for SAP’s failure to meet the respective System Availability Service Level.

  • In addition to the General Exclusions, as set out in the General Exclusion Section below, Availability Service Level Standard measurements do not include the following:  Any act or omission on the part of any third party other than a local access provider over which Verizon exercises control.

  • Circuits may qualify for the TTR Service Level Standard in addition to the Availability Service Level Standard.

  • Customer may claim the MTTR Service Level Standard credit in addition to the E-Line EVC Availability Service Level Standard credit in a given calendar month.

  • Customer may qualify for credits under the MTTR Service Level Standard in addition to the E-Line EVC Availability Service Level Standard for a particular Hard Outage.

  • The Path Availability Service Level only applies to the Business VPN Corporate so long as the Location does not have Business VPN Lite Service.

  • The Path Availability Service Level is limited to 50 Location pairs, and each Location pair consists of a source Location and a destination Location.

  • With respect to any Critical Support Request, until Resolved, Vendor shall escalate that Support Request within sixty (60) minutes of Receipt to the appropriate Vendor support personnel (as designated by Vendor), including, as applicable, Vendor’s SVP of Client Operations.b. Availability Service Level.

  • Piece Size 1 Piece = 100 Documents Additional Terms & Conditions • The System Availability Service Level for the Cloud Service is 99.5%.

  • An E-Line EVC point-to-point connection has one Local Access circuit on each end and Availability Service Level Standard for an E-Line EVC provisioned with two different Local Access levels is determined by the Local Access level having the lowest Availability Service Level Standard.


More Definitions of Availability Service Level

Availability Service Level with respect to each of the Hosted Software and Cloud Software shall have the meaning set forth, respectively, in Section V l(a) of Exhibit C and Section V l(a) of Exhibit C-1 to this Agreement.
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Related to Availability Service Level

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Credit is defined in Section 8.

  • System Availability for each System is calculated as follows:

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Availability Standards has the meaning set forth in the CAISO Tariff.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Transmission Reliability Margin or “TRM” shall mean the amount of transmission transfer capability necessary to provide reasonable assurance that the interconnected transmission network will be secure. TRM accounts for the inherent uncertainty in system conditions and the need for operating flexibility to ensure reliable system operation as system conditions change.

  • Service credit year means an accumulation of months of

  • Required Availability means Excess Availability and unrestricted cash and Cash Equivalents in an amount of not less than $5,000,000.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service credit month means a full service credit month or an

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Interconnected Reliability Operating Limit or “IROL” shall mean the value (such as MW, MVAR, Amperes, Frequency, or Volts) derived from, or a subset of, the System Operating Limits, which if exceeded, could expose a widespread area of the bulk electrical system to instability, uncontrolled separation(s) or cascading outages.

  • STIPULATED HOURS OF SERVICE PER DAY means hours of duty per day, normal hours/timings of duty whereof shall be determined by the Company's Engineer for which fixed charge shall be payable.

  • Suppressed Availability means, at any time, an amount equal to the amount (if any, but in no event less than zero) by which the Borrowing Base exceeds the aggregate Revolving Commitments at such time.

  • Reliability Standard means a requirement to provide for reliable operation of the bulk power system, including without limiting the foregoing requirements for the operation of existing bulk power system facilities, including cybersecurity protection, and the design of planned additions or modifications to such facilities to the extent necessary for reliable operation of the bulk power system, but shall not include any requirement to enlarge bulk power system facilities or to construct new transmission capacity or generation capacity.

  • PJM Region Reliability Requirement means, for purposes of the Base Residual Auction, the Forecast Pool Requirement multiplied by the Preliminary PJM Region Peak Load Forecast, less the sum of all Preliminary Unforced Capacity Obligations of FRR Entities in the PJM Region; and, for purposes of the Incremental Auctions, the Forecast Pool Requirement multiplied by the updated PJM Region Peak Load Forecast, less the sum of all updated Unforced Capacity Obligations of FRR Entities in the PJM Region.

  • Non-Availability Charges has the meaning set forth in the CAISO Tariff.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Credit means the periods of time for which the required contributions have been made to

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.