Custom Hardware means hardware platforms that are not commonly stocked and supported by INAP and specifically identified as Custom Hardware on an Order. INAP will use commercially reasonable efforts to replace Custom Hardware on a best effort basis by an INAP support engineer.
Custom Hardware means all hardware assembled or manufactured to meet Client specifications and supplied to the Client by Paradigm pursuant to the Agreement to which this Addendum B is attached.
Custom Hardware means hardware platforms that are not commonly stocked and supported by INAP and specifically identified as Custom Hardware on an Order. INAP will use commercially reasonable efforts to replace Custom Hardware within 48 hours of problem identification by an INAP support engineer, at no additional cost to Customer. In the event MRS Services are not provided in accordance with the foregoing Service Level during any month of the Order Term, INAP will provide a credit of 5% of the portion of the MRC specified in the Order for each affected device for each 48-hour increment of downtime beyond the initial one hour from problem identification, up to 100% of such portion of the MRC for the affected device. Product Category Performance Objective Amount of Credit Standard Hardware Replace failed Standard Hardware within 48 hours of problem identification* 5% of MRC for each 48 hour increment of downtime beyond the initial one hour from problem identification, up to 100% of the MRC for the affected device Custom Hardware Replace failed custom hardware within 48 hours of problem identification* 5% of the MRC for each 48 hour increment of downtime beyond the initial one hour from problem identification, up to 100% of the MRC for the affected device. * If equipment is located in North America. For equipment located in EMEA and APAC the performance objective is to replace within 96 hours of problem identification. MCPE Hardware Replacement Metrics
Examples of Custom Hardware in a sentence
All Custom Hardware requests by Client are set-up and configured at the discretion of Cogcentric and covered under a separate Agreement.
More Definitions of Custom Hardware
Custom Hardware means hardware platforms that are not commonly stocked and supported by INAP and specifically identified as Custom Hardware on an Order. INAP will use commercially reasonable efforts to replace Custom Hardware within 48 hours of problem identification by an INAP support engineer, at no additional cost to Customer. In the event MRS Services are not provided in accordance with the foregoing Service Level during any month of the Order Term, INAP will provide a credit of 5% of the portion of the MRC specified in the Order for each affected device for each 48-hour increment of downtime beyond the initial one hour from problem identification, up to 100% of such portion of the MRC for the affected device. Product Category Performance Objective Credit Type Amount of Credit Standard Hardware Replace failed Standard Hardware within 48 hours of problem identification* Non-Proactive 5% of MRC for each 48 hour increment of downtime beyond the initial one hour from problem identification, up to 100% of the MRC for the affected device Custom Hardware Replace failed custom hardware within 48 hours of problem identification* Non-Proactive 5% of the MRC for each 48 hour increment of downtime beyond the initial one hour from problem identification, up to 100% of the MRC for the affected device. * If equipment is located in North America. For equipment located in EMEA and APAC the performance objective is to replace within 96 hours of problem identification. MCPE Hardware Replacement Metrics INAP does not replace Customer provided routers.
Custom Hardware means the hardware which is to be developed by ADA under the Work Schedule in accordance with the specifications referred to in such Work Schedule, including all related documentation to the extent of ADA'x xegal right to do so.