Custom Support definition

Custom Support means any agreed non-standard Support, including consulting and custom project services.
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Custom Support means Support adapted to meet Customer requirements.
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Custom Support means any agreed non- standard Support, including consulting and custom project services.
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Examples of Custom Support in a sentence

  • It is co nceivable th at Alib aba attem pts to enlarge its use tob othd omestican d international trade.

  • HID provides multiple Technical Support offerings: Free Support, Standard and Premium Technical Support, and various Custom Support offerings.Technical Support is the ability to contact the HID Technical Support department for the resolution of suspected problems with HID hardware and software, while Maintenance is the provisioning of upgrades and updates.

  • Support means Hardware maintenance and repair, Software maintenance, training, configuration and installation and other standard support services provided by Annodata and includes "Custom Support" which is any agreed non- standard Support as described in a Statement of Work or Service Agreement.

  • Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.

  • The COVID-19 pandemic can be considered as an unprecedented event for the life insurance industry with extensive challenges and unlimited possibilities in the future.

  • Bonitasoft also offers, under separate Bonitasoft Custom Support Agreements, certain technical documentation, training, expert consulting and other custom support services for individual projects associated with Bonitasoft software.

  • The Custom Support contract dates and Premier Support Services Description contract dates may differ.

  • If the files downloaded while enrolled in Custom Support are lost, damaged or otherwise rendered unusable after the term of enrollment has expired, re-enrollment is required to regain access.• Premier Support is a prerequisite for Custom Support enrollment.

  • Because you will receive the benefit of the work done during the Custom Support program, all Custom Support program fees are calculated as if you enrolled on the first day the Custom Support program for your Enrolled Product is offered.

  • If Customer engages eGain for Custom Support and unless agreed otherwise in the applicable Order, such Custom Support will be provided by eGain on an annual basis, commencing from the parties’ execution of the applicable Order for such Custom Support.


More Definitions of Custom Support

Custom Support. Oracle Offshore may offer Custom Support to better meet the needs of specific customers. In providing Custom Support, Oracle may require access to the Remote Software Service through Customer’s NetSuite account in order to resolve Support Service issues. When purchasing Custom Support, Customer must provide prior authorization for such Oracle access and shall assign a user login to the designated Oracle representative to be used solely for the purposes of providing Custom Support. Such assigned login will not be counted against Customer’s total number of authorized Users allowed to access the Remote Software Service under the Agreement. In addition, Custom Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
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Custom Support means any support and maintenance services not specified in this Exhibit, including but not limited to support related to Custom Components and any Additional Services as defined in Section 5(d) below.
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Custom Support means Support adapted to meet Reseller requirements.
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Related to Custom Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.