Enhanced Support definition

Enhanced Support means enhanced support and/or implementation services Customer may opt to purchase as described in (and subject to) the Enhanced Support Services Terms and Conditions at xxx.xxxxxxxx.xxx/xxxxxxxxxx (incorporated herein by reference);
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Enhanced Support means any paid support package, including Developer Support, Business Support, and Enterprise Support.
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Enhanced Support means the Support Services set out under the column “Enhanced Support” at paragraph 2.3. Excluded Services - has the meaning defined in paragraph 2.4. Fault - any failure of the Software to operate in any material respect in accordance with the applicable specification. Incident - a specific, discrete issue that can be addressed by isolating its origin to a single cause, which may be a Fault or not (as determined by Smoothwall at its sole discretion).
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Examples of Enhanced Support in a sentence

  • Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.

  • Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule, or Customer Purchase Order, and such personalized support options may be subject to additional terms located in a Service Brief, SOW or similar document.

  • Enhanced Support and Maintenance Fees are described in Section 2 of this document.

  • Resource Teachers for Students with Visual Impairment (VI) and Hearing Impairment (HI): students with VI and HI in public-sector primary and secondary schools are supported by the Resource Support Programmes (RSP) and the Enhanced Support Service (ESS) respectively.

  • Enhanced Support Services means the enhanced on site remote hands support service which is available to perform the tasks detailed in Part 2 of Schedule 1.Hardware means the hardware to be used in the supply of the Services as detailed in the Order.

  • In addition to then current Enhanced Support Services which will be provided as detailed on the Support Website, the Customer will also receive the Data Services described hereunder.

  • The Enhanced Support Services include such remote hands support as is necessary to rectify any defects in the material or workmanship of the Hardware including repairing and replacing parts of the Hardware.

  • The Enhanced Support Services will be provided free of charge and the Standard Support Services will be charged at the applicable hourly Support Charge provided they will be utilised in 30 minute segments with each event rounded up to the next 30 minutes segment.

  • Customers purchasing Enhanced Support Services shall be given instructions for receiving Support Services after the end of a Business Day.

  • Support Services means the Enhanced Support Services and the Standard Support Services.Term means subject to earlier termination in accordance with clause 7, a term of 24 months from the Service Start Date and provided that the parties may by written agreement extend such Term by additional periods of 12 months or such other periods as they agree in which case Term will include the period of such agreed extensions.


More Definitions of Enhanced Support

Enhanced Support means [an in-home service provided, in addition to other services to an individual, by a program that is approved by the Administration, to support the individual to remain in the community, and approved under] short-term, in-home services, in addition to other services to an individual, provided by a program to support the individual to remain in the community:
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Enhanced Support means support 24 hours, 7 days a week, 365 days a year basis, 6 hour clearance of faults.
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Enhanced Support means an option to increase Client’s support related activities but with flexibility and at lower cost per hour. Depending on Client’s needs, you are able to direct those hours toward a variety of On-Demand Service Requests.
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Enhanced Support means additional support available for purchase as described in section 12.2
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Related to Enhanced Support

  • Enhanced Services means any service offered over Common Carrier transmission facilities that employ computer processing applications that act on the format, content, code, protocol or similar aspects of a subscriber's transmitted information; that provide the subscriber with additional, different or restructured information; or involve End User Customer interaction with stored information. "Enhanced 911" or "E911" shall have the meaning set forth in Section 10.3.1.

  • Advanced life support means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital. (Amended by Stats. 1984, Ch. 1391, Sec. 4.)

  • Enhanced softening means the improved removal of disinfection byproduct precursors by precipitative softening.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Enhancement means, with respect to any Series of Notes, the rights and benefits provided to the Noteholders of such Series of Notes pursuant to any letter of credit, surety bond, cash collateral account, overcollateralization, issuance of subordinated Notes, spread account, guaranteed rate agreement, maturity guaranty facility, tax protection agreement, interest rate swap or any other similar arrangement.

  • Advanced Services refers to high speed, switched, broadband, wireline Telecommunications capability that enables users to originate and receive high-quality, voice, data, graphics or video Telecommunications using any technology.

  • Enhanced Service Provider (ESP means the provider of enhanced services, as those services are defined in 47 CFR Section 64.702.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.