Gold Support service category comprises and implies the “Silver Support” service category. • The “Silver Support” service category comprises and implies the “Bronze Support” service category.
Examples of Gold Support in a sentence
Gold Support includes the features that Service Provider makes generally available to its Gold Support SaaS customer base during the applicable Term.
More Definitions of Gold Support
Gold Support defined in Section 2.2.1.
Gold Support means Oracle’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.
Gold Support means Point System’s highest level of Support Services. If Customer is entitled to Gold Support, Customer will have access to a customer support representative who may access the Service through Customer’s account for Support Service resolution issues only. To obtain Gold Support, Customer must provide prior authorization for such access and shall assign a user login to the designated Point Systems representative for such purposes. Such assigned login will not be counted against Customer’s User subscriptions allowed to access the Service under the Agreement. In addition, Gold Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
Gold Support means NetSuite’s second highest level of Support Services. In addition to the basic Support Services described herein, if Customer is entitled to Gold Support, the Normal Support Hours for Severity 1 and Severity 2 issues will be expanded to 24x7 coverage.