Level Two Support definition

Level Two Support has the meaning given in a Schedule to each Transaction Document for such Transaction Document.
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Level Two Support means promptly responding to support requests referred by Level One Support resources by providing Relief acceptable to Customers. Level Two Support consists of additional information gathering/problem isolation, reproducing the Customer's problem within the HP Response Center environment, providing Relief for both new and known complex problems, referring unresolved problems or those requiring formal fixes to Level Three Support, and working with Level Three Support teams to recreate and resolve the problems.
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Level Two Support means telephone and remote access support provided by Vendor personnel to resolve issues that cannot be resolved by Purchaser’s Level One Support personnel.
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Examples of Level Two Support in a sentence

  • Any other support, including, without limitation, Level One Support, Level Two Support and Level Three support shall be provided by, and shall be the sole responsibility of, DISTRIBUTOR.


More Definitions of Level Two Support

Level Two Support means advising Customer on application functionality and configuration, internetworking, database configuration and maintenance, and hardware configuration and maintenance.
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Level Two Support means the support provided to an End User or End User's service representative by a technical specialist regarding installation, training and initial configuration of the Product. AV shall have no responsibility for Level Two Support. Level Two Support, if any, shall be the sole responsibility of DISTRIBUTOR.
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Level Two Support. Refers to the set of actions that can be executed by ATS support personnel to recreate the incident with the objective of providing a solution or set of acceptable solutions.
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Level Two Support has the meaning given in Schedule E. Losses means all losses, liabilities, damages, penalties and claims (including taxes), and all related costs, expenses and other charges (including any and all reasonable attorneys' fees and reasonable costs of investigation, litigation, settlement, judgment, interest and penalties).
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Related to Level Two Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • IXC means a Carrier that provides InterLATA or IntraLATA Toll services.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.