Minimum Service Level means, in relation to any Service Measure or KPI, the level of service identified in Appendix 1 of Schedule 2.2 (Performance Measures and Monitoring) as the "Minimum Service Level";

Minimum Service Level. The lowest level of service which is maintained during any month before penalties are assessed.

Minimum Service Level has the meaning given to it in Schedule 2, Exhibit C;

Examples of Minimum Service Level in a sentence

Red status indicates that Serco's performance against the KPI has failed to meet the Minimum Service Level (MSL).
The pro-rata decrease will be calculated so that a 1% deficiency from the Minimum Service Level equals a decrease that is equal to 1% of the Physician Services Fees payable with respect to the applicable calendar month.
Expected Service Level Default Means the Service Provider's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level), as specified in Exhibit 3 and its Attachments, and has failed to meet such Expected Service Level for four (4) or more occurrences in any rolling twelve (12) month period.
The Minimum Service Level and fault scoresInfringements of the SLA shall include if the total number of data reports with correct content sent by the Toll Declaration Operator within a measurement period is below 99.98 % of the total number of cases.
Minimum Service Level and faultsIt shall qualify as an infringement of SLA, if the total number of correct skipping reports sent by the Toll Declaration Operator within a measurement period does not reach 90% of the number of the conceptual cases.

More Definitions of Minimum Service Level

Minimum Service Level means the minimum level of performance set forth in the applicable “Service Level Matrix” Schedule with respect to each CPI, KPI or GPI.

Minimum Service Level or "MSL" means the level of performance set forth in Charts C-l through C-3 of Exhibit C-l.

Minimum Service Level means the service level defi xxx by the Regulatory Board and attached to this SPA to ensure effi cient availability, continuity and quality of water and sanitation services provisions for Customers.

Minimum Service Level for each Service Category means the level of performance for Resolution Time below which a Service Level Default will be deemed to have oc- curred, as reflected in the table below.

Minimum Service Level means the level for a given Service Metric which, if not met, is considered a failure in CGI performance during the Measurement Interval, which will result in Service Credits awarded to the Customer by CGI.

Minimum Service Level means the level of performance of a Critical Service below which a Minimum Service Level Failure will be deemed to occur, as established in accordance with this Exhibit.

Minimum Service Level means the minimum level of performance for a Service Level as set forth in Exhibit 3.