Minimum Service Level definition

Minimum Service Level means, in relation to any Service Measure or KPI, the level of service identified in Appendix 1 of Schedule 2.2 (Performance Measures and Monitoring) as the "Minimum Service Level";

Minimum Service Level. The lowest level of service which is maintained during any month before penalties are assessed.

Minimum Service Level means the service level defi xxx by the Regulatory Board and attached to this SPA to ensure effi cient availability, continuity and quality of water and sanitation services provisions for Customers.

Examples of Minimum Service Level in a sentence

• The pro-rata decrease will be calculated so that a 1% deficiency from the Minimum Service Level equals a decrease that is equal to 1% of the Physician Services Fees payable with respect to the applicable calendar month.

• Minimum Service Level Guarantee Metric The following metric describes the minimum percentage of time each month that network connectivity is guaranteed to be available, subject to exclusions above.

• Expected Service Level Default Means the Service Provider's level of performance for a particular Critical Service Level fails to meet the applicable Expected Service Level (but does not fail to meet the applicable Minimum Service Level), as specified in Exhibit 3 and its Attachments, and has failed to meet such Expected Service Level for four (4) or more occurrences in any rolling twelve (12) month period.

• Priority Level Minimum Service Level Attainment % Priority 1 95% Priority 2 90% Priority 3 85% Priority 4 80% In the event that the volume of tickets during the Measurement Window is less than ten (10) tickets, the calculation described in the preceding paragraph will be modified as set forth in this paragraph to determine compliance with this SLA.

• The pro-rata decrease will be calculated so that a 1% deficiency from the Minimum Service Level equals a decrease that is equal to 1% of the Physician Services Fees and PM Bridge Maintenance Fees payable with respect to the applicable calendar month.

More Definitions of Minimum Service Level

Minimum Service Level has the meaning given to it in Schedule 2, Exhibit C;

Minimum Service Level means the performance metric set forth in the Minimum Service Level column of the Service Level Attachment and is the lowest expected service the Vendor is required to meet.

Minimum Service Level or "MSL" means the level of performance set forth in Charts C-1 through C-25 of Exhibit C-1.

Minimum Service Level for each Service Category means the level of performance for Resolution Time below which a Service Level Default will be deemed to have oc- curred, as reflected in the table below.

Minimum Service Level means, in respect of each Performance Measure, the number or percentage intended to represent the minimum level of performance for the activity which is the subject of the Performance Measure, as set out in:

Minimum Service Level means the minimum level of performance for a Service Level as set forth in Exhibit 3.

Minimum Service Level means the level for a given Service Metric which, if not met, is considered a failure in CGI performance during the Measurement Interval, which will result in Service Credits awarded to the Customer by CGI.