Priority 4 Issue definition

Priority 4 Issue means all other issues which are not Priority 1, 2 or 3.
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Priority 4 Issue a low priority circumstance or issue with the System (or part thereof) which the Customer wishes to raise with Tmware and which does not affect the operation of the System (or part thereof). Priority Level: categorisation by Tmware as to which of the Priority Categories the Issue falls within. Reference Number: a unique number allocated to each notification. Recovery: assistance by Tmware to prevent and recover from the complete loss of the servers or of Tmware through disaster recovery. Services: the services to be provided by Tmware under this agreement, including the provision of the System, the Support Services, any agreed Training and any data migration referred to in the Customer Specification. Service Fee: the service fee as specified in the Proposal for the Standard Support, the Licence and where applicable any relevant Transaction Charges. Specification: detailed description covering all aspects of a requirement and what it should do. Support Desk: the repository for managing support notifications. Support Team: suitably trained technicians with an understanding of the Tmware software system application. System Administrator: a key user who has received in depth training and understands the system and operation of the customer and will collect and channel communication between Customer and Company. Working Day: any day which is not a Saturday, a Sunday, a bank holiday or a public holiday in the UK.
Sample 1

Examples of Priority 4 Issue in a sentence

  • Tmware shall ensure that Standard Support is available by telephone or e-mail during Normal Working Hours to provide assistance to the Customer in respect of addressing any Issues and providing advice on the use of the system which would be classed as a Priority 4 Issue.

  • If the Priority Level is a Priority 4 Issue the Tmware support team will contact the customer within 1 Working Day of the Reference Number being issued and Tmware will use reasonable endeavours to resolve the Issue within 7 Working Days.

Related to Priority 4 Issue

  • priority shall include “prior claim”; (q) “survey” shall include “certificate of location and plan”; (r) “state” shall include “province”; (s) “fee simple title” shall include “absolute ownership”; (t) “accounts” shall include “claims”. The parties hereto confirm that it is their wish that this Agreement and any other document executed in connection with the transactions contemplated herein be drawn up in the English language only and that all other documents contemplated thereunder or relating thereto, including notices, may also be drawn up in the English language only. Les parties aux présentes confirment que c’est leur volonté que cette convention et les autres documents de crédit soient rédigés en langue anglaise seulement et que tous les documents, y compris tous avis, envisagés par cette convention et les autres documents peuvent être rédigés en langue anglaise seulement.