Examples of Severity Level 2 Problem in a sentence

Severity Level Response Time Resolution Hours Resolution Time Severity Level 1 Problem Within 30 minutes 24 hours per day, 7 days per week 2 hours Severity Level 2 Problem Within 30 minutes Standard Support Hours 6 hours Severity Level 3 Problem Within 2 hours Standard Support Hours 8 hours Severity Level 4 Problem Within 2 hours Standard Support Hours End of the next Business Day or a mutually agreed upon date.
For the avoidance of doubt, a Problem shall be categorised as a Medium (Severity Level 2) Problem if it is an incident that causes any loss of any functionality that does not rise to the level of a High (Severity Level 1) Problem but rises above the level of a Low (Severity Level 3) Problem.

More Definitions of Severity Level 2 Problem

Severity Level 2 Problem means a problem that is designated as having a Severity Level of 2 in accordance with Table A. “Travelport Service Availability” shall mean the percentage of time, (***). “Travelport System” shall have the meaning given to it in Section 1 of the Agreement. For the avoidance of doubt, any lack of content or functionality due to any Subscriber or Distribution Partner website or application having not been certified by Travelport for use in connection with the uAPI will not result in any Service Level Failure, Service Credit, or other liability under the Agreement. “Unscheduled Downtime” shall mean any period of time, other than Scheduled Downtime, when a Travelport System is not capable of performing its intended Orbitz functions for any reason within the reasonable control of Travelport, to be tracked by the minute and to be rounded up to the nearest minute per incident. ***Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. 2. SERVICE LEVELS The following Table A sets forth for each Travelport System (1) the individual service levels measured, (2) the Monthly Minimum Service Levels, and (3) the Service Credits. Problem Severity and service metrics are outlined in Section 3, Table B. Where Service Credits are applicable, Service Credits will be applied, in accordance with Section 5.1 below, should Travelport’s actual performance fall below the given Monthly Minimum Service Levels: Table A Service Level Name Service Metric Definition Comments Calculation Monthly Minimum Service Level Service Credit (***) (***) (***). For each Travelport System: (***). Example: (***) (***) Subject to Section 5.1, (***). (***) (***) Travelport will provide (***). Specific details of exact transaction structure will be determined as noted in Section 4. (***) (***) Subject to Section 5.1, (***). (***) (***) (***) (***) (***) Subject to Section 5.1, (***). ***Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. Service Level Name Service Metric Definition Comments Calculation Monthly Minimum Service Level Service Credit (***) (***) (***) (***): (***): (***) Subject to Section 5.1, (***). ***Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. Confident...

Related to Severity Level 2 Problem

Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.
Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.
Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.
Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.
Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.
Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.
Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.
Severity means the dollar amount of losses on claims.
Elevated blood lead level means a level of lead in blood that is any of the following:
Licensed Level means a) when referenced in the context of a Named User, the quantity of Metric for which each individual Named User category and type is licensed -and- b) when referenced in the context of a Package, the quantity of Metric for which each individual Package is licensed; and
Top Level Domain means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).
Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.
Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.
Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.
Second Level Domain “Second Level Domain” has the meaning given to it in this paragraph. “URL” means a web address, including the “http://” and any material appearing after a slash in the address. “Domain Name” means a URL, less the “http://” and any material appearing to the right of the next slash (‘/’) in the address. (So for example, in the URL “Xxxx://xxxxxxxxx.xxxxxxxxx.xxx/homepage.html”, the Domain Name is “XXXXXXXXX.XXXXXXXXX.XXX”.) “Top Level Domain” means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).
Building level or district level leader means an individual employed by the District whose job assignment is that of a building level or district level administrator or an equivalent role, including an administrator licensed by the State Board of Education, an unlicensed administrator, or an individual on an Administrator Licensure Completion Plan. Building level or district level leader does not include the superintendent, deputy superintendents, associate superintendents, and assistant superintendents.
Broadband level means all positions sufficiently similar in knowledge, skills, and abilities, and sufficiently similar as to kind or subject matter of work, level of difficulty or responsibilities, and qualification requirements of the work, to warrant the same treatment as to title, pay band, and other personnel transactions.
Maximum contaminant level goal or “MCLG” means the maximum level of a contaminant in drinking water at which no known or anticipated adverse effect on the health of persons would occur, and which allows an adequate margin of safety. MCLGs are nonenforceable health goals.
Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.
Working level (WL) means any combination of short-lived radon daughters in 1 liter of air that will result in the ultimate emission of 1.3E+5 MeV of potential alpha particle energy. The short-lived radon daughters are—for radon-222: polonium-218, lead-214, bismuth-214, and polonium-214; and for radon-220: polonium-216, lead-212, bismuth-212, and polonium-212.
Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).
Minimum Level (ML means the concentration at which the entire analytical system must give a recognizable signal and an acceptable calibration point. The ML is the concentration in a sample that is equivalent to the concentration of the lowest calibration standard analyzed by a specific analytical procedure, assuming that all the method-specified sample weights, volumes and processing steps have been followed.
Index Level means, in respect of any day and subject to Adjustment Provisions: (a) in respect of an Index(other than a Multiple Exchange Index), the closing level of such Indexat the Valuation Time on such day; and (b) in respect of an Index that is a Multiple Exchange Index, the official closing level of the Index on such day at the Valuation Time as calculated and published by the Index Sponsor each as rounded up to four decimal places (with 0.00005 being rounded up), allas determined by the Calculation Agent.
Base Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month which is 12 calendar months prior to the month for which the Substitute Index Level is being determined;
KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

Severity Level 2 Problem definition

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