Agency-Wide Enterprise License – Bureau Central Support (BCS) Description Sample Clauses

Agency-Wide Enterprise License – Bureau Central Support (BCS) Description. (a) VENDOR NAME shall provide software support consisting of revisions to the software, updates to manuals, installation instructions, and access to user assistance via the telephone for the VENDOR NAME software products contained under this agreement as set forth in Item Nos. 1, 2, 3, 4, and 5 of this agreement for any and all platforms that are currently supported by VENDOR NAME. (b) Each BCS shall provide a Tier One level of support through internal GIS user assistance services. Tier One support shall be used in such a way as to minimize repeat calls to VENDOR NAME and make solutions to problems available to the GIS user community residing under the BCS structure. VENDOR NAME will provide Tier Two level of software support to each designated BCS through their authorized callers. (c) All the AGENCY/DEPT NAME agencies listed herein will be entitled to one (1) BCS license each and will participate as a BCS through the duration of the agreement. Each BCS license will include direct VENDOR NAME technical support as to authorized callers from each BCS to be determined by the AGENCY/DEPT NAME POC. (d) A Government designated point-of-contact (POC) for each BCS will be appointed. The Duties of the Government BCS POC(s) are as follows: (1) The BCS PC will administer the configuration, distribution, and maintenance support of VENDOR NAME GIS software for their agency. The designated POC is responsible for distributing software media to sites for initial distribution of the software products under this agreement as set forth in Items No. 1, 2, 3, 4 and 5 as well as updates and upgrades to those sites that reside under the BCS when the Agency-Wide Enterprise License fees are current. (2) The individual BCS POC will have an internal software support system to minimize and screen calls to VENDOR NAME by authorized BCS personnel and disseminate solutions to problems to the BCS user community. This may be set up in the form of an agency technical support Help desk. (3) The BCS POC will be responsible for administering maintenance by providing updates and upgrades for all sites residing under the BCS. (4) The BCS POC will be responsible for keycode generation (via the World Wide Web through VENDOR NAME’s Web Site as referenced in Section 15 of this agreement) and distribution, as is best suited to the Agency. The BCS will use this system to generate keycodes for all VENDOR NAME software products that require a keycode. (5) BCS Points of Contact: Primary: Alternate: : (e...
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Related to Agency-Wide Enterprise License – Bureau Central Support (BCS) Description

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