Tier One Support definition

Tier One Support means the single point of contact for Subscriber problems and technical assistance, which could be via a BT Wireless web site. This includes restoring system outages and Problem Determination. "Tier Two Support" Tier Two Support personnel serve as technical resources to the Tier One Support personnel to provide reasonable limited assistance in answering Subscriber queries, analysing reported troubles, offering workarounds, and/or performing scheduled and unscheduled maintenance. Tier Two Support personnel assist the Tier One Support personnel in the diagnosis of problems, if necessary, after Tier One Support has provided reasonable Problem Determination. Tier Two Support personnel engage the Tier Three Support personnel, if appropriate. "Tier Three Support" After Tier One Support Personnel have isolated a problem to an Error in the AirBoss software, Tier Three Support personnel will provide Tier 3 Support, including Bug Fixes or Error Corrections.
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Tier One Support means the provision, during Baan's standard hours of service, of assistance via telephone, fax or through Baan's World Wide Web Site with respect to the Vendor Software. Such assistance shall include: (i) being the first point of contact for all support issues relating to Products; (ii) characterizing and analyzing support issues; (iii) clarification of functions and features of the Products; (iv) clarification of the end user documentation for the Products; (v) guidance in the operation of the Products, and (vi) error verification, analysis and correction to the extent possible by Baan by telephone, fax or through Baan's World Wide Web Site.
Sample 1
Tier One Support. The single point of contact for Authorized User problems and technical assistance. Tier One Support personnel receive, log, and track Authorized User calls. They will provide inquiry and information request processing. They engage the Tier Two Support technical personnel, as appropriate.
Sample 1

Examples of Tier One Support in a sentence

  • Tier One Support shall include:✓ ITNO Security Camera Technician III is specialized for daily operational support supplemented by all current technical field personnel factory- trained by camera manufacturer (PELCO).

  • The Network Operations Center includes: ● Daytime Tier One Support for Telephone and Network Services; ● After-hours support and monitoring for Professional Services and Telephone and Network Services; ● Off-hour batch job processing (SMART, SHARP, and mainframe operations); and ● Security and environmental monitoring of on-site and off-site data centers.

  • Mr. Cloutier mentioned a third option: the HAVA personnel could be Tier One Support, which is agreeable to the HAVA personnel, but money would have to be moved between the Vital Records Improvement Fund and the Election Fund.· Ms. Clark observed that if SENECA is contacted and SENECA returns the call later, the return call may occur when the town clerk’s staff are busy helping customers at the counter and no one is available to take the return call.

  • The TAC consists of three groups: The Tier One Support Group is the first point of contact into Foundry's TAC.

  • The Network Operations Center includes:● Daytime Tier One Support for Telephone and Network Services;● After-hours support and monitoring for Professional Services and Telephone and Network Services;● Off-hour batch job processing (SMART, SHARP, and mainframe operations); and● Security and environmental monitoring of on-site and off-site data centers.

  • Meaning the time taken for QuirQy to begin problem resolving, service restoration start time periods is determined by first Entities Tier One Support fails and QuirQy provided outside connection to onsite QuirQy Server.

  • In the event that Entity’s Tier One Support fails to resolve a technical issue with a QuirQy Product, then Entity shall contact the QuirQy support team by telephone.

  • Tier One Support Staff (Armed or Unarmed) - Agents, Auditors, Inspectors, Analysts, and Investigators.

  • SGA established the Residence Life & Houston Advisory Committee in order to bridge the gap between the Residence Halls Association and allow students to voice their opinion on housing issues.4. Tier One Support: Continue support the University in its efforts to establish itself as a Tier One Institution.○ Status: Ongoing.

  • In the event you are unable or unwilling to perform your Tier One Support obligations, your Revenue Share – Product Support Transaction opportunity will convert to a Revenue Share – Sales Support Transaction opportunity (if you provide Sales Support Services), with Revenue Share payments for such time and in such amounts as provided by the Revenue Share – Sales Support Transaction terms and conditions.


More Definitions of Tier One Support

Tier One Support means high quality, evidence-based
Sample 1
Tier One Support means a program under which customers can make initial support calls via telephone or email to a live representative in real time.
Sample 1
Tier One Support means (i) at Partner’s option, performing all services under Implementation Service Orders, (ii) responding to all additional calls or emails from the Customer and End Users regarding how to implement or use the Software Service, and providing reasonable guidance or training to the Customer or End User in such case, (iii) logging any bugs or errors in the Software Service and using Absio’s support ticketing system to provide a related support request, (iv) logging common requests for improvements to the user interface or documentation, and providing such requests to Absio via Absio’s support ticketing system, and (v) logging requests for new features in the Software Service in Absio’s support ticketing system.
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Related to Tier One Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Advanced life support means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital. (Amended by Stats. 1984, Ch. 1391, Sec. 4.)

  • PSAP means an answering location for 9-1-1 calls originating in a given area. A PSAP may be designated as Primary or Secondary, which refers to the order in which calls are directed for answering. Primary PSAPs respond first; Secondary PSAPs receive calls on a transfer basis only, and generally serve as a centralized answering location for a particular type of emergency call. PSAPs are staffed by employees of Service Agencies such as police, fire or emergency medical agencies or by employees of a common bureau serving a group of such entities.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Qualified Medical Child Support Order means a Medical Child Support Order which creates (including assignment of rights) or recognizes an Alternate Recipient's right to receive benefits to which a Participant or Qualified Beneficiary is eligible under this Plan, and has been determined by the Plan Administrator to meet the qualification requirements as outlined under “Procedures” of this provision.

  • CATS+ TORFP means the Task Order Request for Proposals # R62B3400011, dated MONTH DAY, YEAR, including any addenda.

  • Derivative Provider Trigger Event means (i) an Event of Default with respect to which Party A is a Defaulting Party, (ii) a Termination Event with respect to which Party A is the sole Affected Party or (iii) an Additional Termination Event with respect to which Party A is the sole Affected Party.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Series Enhancement means the rights and benefits provided to the Trust or the Investor Certificateholders of any Series or Class pursuant to any letter of credit, surety bond, insurance policy, cash collateral guaranty, subordinated interest in the Trust Assets, cash collateral account, collateral interest, spread account, guaranteed rate agreement, maturity liquidity facility, tax protection agreement, interest rate swap agreement, interest rate cap agreement or other similar arrangement. The subordination of any Series or Class to another Series or Class shall be deemed to be a Series Enhancement.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Individual Support Plan means a document in writing (as amended from time to time) between You and a Service User, their family, guardian, advocate or financial manager about the disability services to be delivered to the Service User and how those services will be delivered to meet the Service User’s identified goals;

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Foreign support order means a support order of a foreign tribunal.