Application Maintenance Track Sample Clauses

Application Maintenance Track. Application Maintenance Area Activities Performed General Application Maintenance • Assist the State in identifying and implementing regular recurring application updates (for instance, but not limited to COLA, FPL, etc) within the maintenance process • Perform text-only updates to system screens following a system maintenance prioritization process • Disable features and functionality where possible based on third party outages (ie Federal services downtime) Billing and Enrollment (B&E) Data Fixes • Perform analysis and triage of B&E escalations (including HSRI and Medicaid) • Develop, test and deploy data fixes for accounts with B&E requests in UHIP and FMS • Develop, test and deploy service requests for accounts with B&E requests in UHIP and FMS • Create manual templates to update carrier systems following UHIP B&E scripting • Triage up to 20 new escalations per day between B&E (Individual) and SHOP based on State-designated priorities SHOP Data Fixes • Perform analysis and triage of daily SHOP escalations • Develop, test and deploy data fixes for accounts with SHOP request in UHIP and FMS • Develop, test and deploy service requests for accounts with SHOP request in UHIP and FMS • Create manual templates to update carrier systems following UHIP SHOP scripting Medicaid Data Fixes • Perform analysis and triage of daily Medicaid escalations • Develop, test and deploy data fixes for Medicaid accounts Application Maintenance Activities Performed Area • Develop, test and deploy service requests for accounts with Medicaid requests in UHIP, InRhodes, and MMIS • Triage and fixing activities mentioned above will be performed by the existing application maintenance teams and tracked against the scope levels mentioned earlier Work products for application maintenance activities are stated below:
Sample 1
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Related to Application Maintenance Track

  • Routine Maintenance (i) CRC shall be responsible for Routine Maintenance when necessary or desirable to maintain the Shared Assets in a safe operating condition, and to permit and facilitate (A) the performance by CRC of its obligations pursuant to this Agreement, and (B) the use of Shared Assets by the Operators in accordance with this Agreement.

  • Routine Maintenance Services PM1.03.2-1 Respond immediately to restrict all access to Highway Crossing Infrastructure, as directed by the Province.

  • Software Maintenance and Support If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference. If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations. Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise. If You elect to reinstate Software Maintenance and Support following expiration of the Software Maintenance and Support for whatever reason, You will (a) pay a reinstatement fee equal to the sum of the current annual Software Maintenance and Support fees, any unpaid Software Maintenance and Support fees from the date of expiration to the date of reinstatement, and an amount equal to one additional year of Software Maintenance and Support fees, and (b) apply all upgrades, enhancements and new releases to the Software needed to bring Your Software current with Kofax’s most current supported version of the Software. Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Site Maintenance The authorized area shall be maintained in a neat, clean, and safe condition, free of any solid waste, debris, or litter, except as specifically authorized herein.

  • TECHNICAL SUPPORT AND MAINTENANCE If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Operation and Maintenance Manuals Receipts for transmittal of Operation and Maintenance Manuals, Brochures and Data to the Design Professional (or Commissioning Agent) as required by Section 6.1.1.5.

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