AUTHORISED USER SATISFACTION SURVEYS Sample Clauses

AUTHORISED USER SATISFACTION SURVEYS. 9.1 The Operator shall undertake, throughout the Term, an agreed programme of regular and ad-hoc Authorised User satisfaction surveys. 9.2 The Operator shall, prior to undertaking each survey, consult with the Authority in relation to the questions to be asked in any such Authorised User satisfaction surveys and the sample size of Authorised Users to be surveyed, and incorporate any reasonable suggestions by the Authority in to the format or questions that it uses. 9.3 The Operator shall provide the results of all Authorised User satisfaction surveys to the Authority within a reasonable time after the conclusion of survey activity. 9.4 The Authority reserves the right to:- 9.4.1 require the Operator to appoint an independent third party to conduct regular or ad-hoc Authorised User satisfaction surveys in place of the Operator. In such event the Operator shall meet the costs of the Authorised User satisfaction surveys conducted by the third party; 9.4.2 impose a Service Level on the Operator with reference to the results of Authorised User surveys. Service Levels are calculated as a percentage of both availability and responsiveness across the Transactions processed. Section Service Availability Response time (beginning from the time that the Non Domestic Energy Certificate Register receives a request for the service and ending when the Domestic Energy Certificate Register responds to the request) 1.1 Request Unique Property Reference Number Very High < 30 seconds on-line / 24 hours for new UPRN 1.2 Submit and Lodge Energy Documents Very High < 1 minute during operational window or before start business if invoked outside the operational window 1.3 Change in status of Energy Documents and Model Data Very High < 1 minute 1.4 Retrieve and view Energy Documents & Model Data Very High < 30 secs 1.5 Lookup of Energy Assessor Very High < 15 secs 1.6 Update Energy Assessor Index High <1 minute per record If a High Availability Critical Service is in failure as indicated in the first column in Table 2 below, the corresponding Service Credits which are set out in the second column of Table 2 will be charged: Hours in failure in any one Operational Week: Service Credits >½ Hour 1 >1 Hour 2 >1 ½ Hours 3 >2 Hours 4 > 2 ½ Hours 5 >3 Hours 6 The level of responsiveness as set out in Table 1 above is required for 95% of Transactions for each type of Critical Service in any Operational Week. If this is not achieved, then the following Service Credits will be imposed: %age ...
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AUTHORISED USER SATISFACTION SURVEYS. 9.1 The Operator shall undertake, throughout the Term, an agreed programme of regular and ad-hoc Authorised User satisfaction surveys. 9.2 The Operator shall, prior to undertaking each survey, consult with the Authority in relation to the questions to be asked in any such Authorised User satisfaction surveys and the sample size of Authorised Users to be surveyed, and incorporate any reasonable suggestions by the Authority in to the format or questions that it uses. 9.3 The Operator shall provide the results of all Authorised User satisfaction surveys to the Authority within a reasonable time after the conclusion of survey activity. 9.4 The Authority reserves the right to:- 9.4.1 require the Operator to appoint an independent third party to conduct regular or ad-hoc Authorised User satisfaction surveys in place of the Operator. In such event the Operator shall meet the costs of the Authorised User satisfaction surveys conducted by the third party; 9.4.2 impose a Service Level on the Operator with reference to the results of Authorised User surveys. Service Levels are calculated as a percentage of both availability and responsiveness across the Transactions processed. Section Service Availability Response time (beginning from the time that the EPC Register receives a request for the service and ending when the EPC Register responds to the request) 1.1 Energy Performance Certificate Registration High < 2 minutes on-line / 12 hours off-line 1.2 Change Energy Performance Certificate Status Medium < 12 hours 1.3 Retrieve Energy Performance Certificate High < 1 minute 1.4 Search Energy Assessor Register Index High < 1 minute 1.5 Update Consolidated Energy Assessor Register Medium < 8 hours 1.6 Lookup Property Unique Property Reference Number High <1 minute per step 1.7 Validate Property Unique Property Reference Number High <1 minute 1.8 Add new address details to the EPC Register, once information has been received Medium Helpdesk 24 hours service 1.9 Provide Welsh translation once EPC PDF has been generated High <1 minute 1.10 Access to the Domestic EPC Register for enforcement officers High <2 minutes during an operational week 1.11 Domestic EPC Register for Northern Ireland High The same as the England and Wales Domestic EPC Register 1.12 Create unique assessor link for individual assessors registered with more than 1 accreditation scheme High <8 hours 1.13 Generate EPC PDF once XML data has been lodged and a register user wants to view the EPC High <1 minute...

Related to AUTHORISED USER SATISFACTION SURVEYS

  • Customer Satisfaction 4.1. Goods and/or Services to be provided under Call Off Contract to the satisfaction of Customers 20% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Accuracy of Orders; Customer Signatures You shall be responsible for the accuracy, timeliness and completeness of any orders transmitted by you on behalf of your customers by any means, including wire or telephone. In addition, you agree to guarantee the signatures of your customers when such guarantee is required by the Company and you agree to indemnify and hold harmless all persons, including us and the Funds’ transfer agent, from and against any and all loss, cost, damage or expense suffered or incurred in reliance upon such signature guarantee.

  • Due Diligence Examination At any time during the Review Period, and thereafter through Closing of the Property, Buyer and/or its representatives and agents shall have the right to enter upon the Property at all reasonable times for the purposes of reviewing all Records and other data, documents and/or information relating to the Property and conducting such surveys, appraisals, engineering tests, soil tests (including, without limitation, Phase I and Phase II environmental site assessments), inspections of construction and other inspections and other studies as Buyer deems reasonable and necessary or appropriate to evaluate the Property, subject to providing reasonable advance notice to Seller unless otherwise agreed to by Buyer and Seller (the “Due Diligence Examination”). Seller shall have the right to have its representative present during Buyer’s physical inspections of its Property, provided that failure of Seller to do so shall not prevent Buyer from exercising its due diligence, review and inspection rights hereunder. Buyer agrees to exercise reasonable care when visiting the Property, in a manner which shall not materially adversely affect the operation of the Property.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Inspection Checklist (Check one)

  • Inspection/Testing In order to assess Supplier’s work quality and/or compliance with this Order, upon reasonable notice by Buyer: (a) all goods, materials and services related to the items purchased hereunder, including, raw materials, components, assemblies, work in process, tools and end products shall be subject to inspection and testing by Buyer, its customer, representative or regulatory authorities at all places, including sites where the goods are made or located or the services are performed, whether at Supplier’s premises or elsewhere; and (b) all of Supplier’s facilities, books and records relating to this Order shall be subject to inspection by Buyer or its designee. If specific Buyer and/or Buyer’s customer tests, inspection and/or witness points are included in this Order, the goods shall not be shipped without an inspector’s release or a written waiver of test/inspection/witness with respect to each such point; however, Buyer shall not be permitted to unreasonably delay shipment; and Supplier shall notify Buyer in writing at least twenty (20) days prior to each of Supplier’s scheduled final and, if applicable, intermediate test/inspection/witness points. Supplier agrees to cooperate with such/audit inspection including, completing and returning questionnaires and making available its knowledgeable representatives. Buyer’s failure to inspect or test goods, materials or services or Buyer’s failure to reject or detect defects by inspection or testing shall not relieve Supplier from its warranty obligations or any of its other obligations or responsibilities under this Order. Supplier agrees to provide small business as well as minority and/or women owned business utilization and demographic data upon request.

  • Contractor Certification Clauses Contractor represents and warrants that the following statements are true. During the term of the Agreement, Contractor shall not take an action, or omit to perform any act, that results in a representation and warranty becoming untrue. Contractor shall promptly notify the Judicial Council if any representation and warranty becomes untrue. A. No Gratuities. Contractor has not directly or indirectly offered or given any gratuities (in the form of entertainment, gifts, or otherwise) to any Judicial Council personnel with a view toward securing this Agreement or securing favorable treatment with respect to any determinations concerning the performance of this Agreement.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • WARRANTY, AFFIRMATIONS, ASSURANCES AND CERTIFICATIONS 12 5.1 WARRANTY 12 5.2 General Affirmations 13 5.3 Federal Assurances 13 5.4 Federal Certifications 13 5.5 State Assurances 13 ARTICLE VI. INTELLECTUAL PROPERTY 13 6.1 Ownership of Work Product 13 6.2 Grantee s Pre-Existing Works 14 6.3 THIRD PARTY IP 14 6.4 Agreements with Employees and Subcontractors 14 6.5 Delivery upon Termination or Expiration 15 6.6 SURVIVAL 15 6.7 System Agency Data 15 ARTICLE VII. PROPERTY 15

  • Warranty Affirmations Assurances and Certifications 12 5.1 WARRANTY 12 5.2 General Affirmations 12 5.3 Federal Assurances 12 5.4 Federal Certifications 12 5.5 State Assurances 12 ARTICLE VI. Intellectual Property 13

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