Availability Controls. Following processes are part of Data archiving
Availability Controls. Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. Redundancy: The infrastructure providers use designs to eliminate single points of failure and minimize the impact of anticipated environmental risks. Zapier’s product is designed to allow the company to perform certain types of preventative and corrective maintenance without interruption. Business Continuity: Zapier has designed and regularly plans and tests its business continuity planning/disaster recovery programs.
Availability Controls. Verint will maintain contingency planning policies and procedures defining roles and responsibilities on proper handling of contingency events. This shall include a business continuity and disaster recovery plan intended to facilitate the restoration of critical operations and processes which would allow for Verint’s continued performance of its obligations hereunder. Such plan shall be periodically reviewed, updated and tested by Verint.
Availability Controls. 7.9.1. Availability of the Service will be monitored based on specific Availability Tests performed by XXXX. The Availability Tests procedure is described in Annex 9 and takes into account the last received version of BSP’s nominations, and any unavailability resulting from a Forced Outage as per method described in Annex 17.
Availability Controls. Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. Redundancy: The infrastructure providers use designs to eliminate single points of failure and minimize the impact of anticipated environmental risks. Zapier’s product is designed to allow the company to perform certain types of preventative and corrective maintenance without interruption. Business Continuity: Zapier has designed and regularly plans and tests its business continuity planning/disaster recovery programs. Exhibit C – Supplementary Measures adopted to address the European Data Protection Board’s Recommendations Challenges to information requests
Availability Controls. With respect to Hosted Subscription Services: • Cognyte shall maintain business continuity and disaster recovery plans specific to its Hosted Subscription Services, and shall include data center failover configurations. • Cognyte shall maintain a backup of all Customer Data that Cognyte is required to retain as a part of the Hosted Subscription Services. In the event Customer Data becomes destroyed or corrupt, Cognyte shall use commercially reasonable efforts to restore all available data from backup, and remediate and recover such corrupt data
Availability Controls. All customer data is backed up across multiple data centers and hosting providers • High availability is guaranteed through duplication of the infrastructure in two geographically distant data centers and assured by hosting provider Service Level Agreements • Failover procedures and documented and tested regularly • Files uploaded by users on the application are virus scanned • All servers are protected with firewalls • Servers storing customer data are kept in private networks without direct inbound access over the internet • An automatic monitoring system is in place to continuously check the state of the services and to send alerts to the appropriate personnel at Proxyclick
Availability Controls. Availability will be monitored based on specific Availability Tests performed by XXXX. The Availability Tests procedure is described in Annex 9 and takes into account the last received version of BSP’s nominations, and any unavailability resulting from a Forced Outage. An Availability Test concerns one or several Service Types for a nominated FCR Power Obligation on one or several FCR Providing Groups. XXXX will verify that the power supplied (Psup_test) in reaction to an Availability Test requested by XXXX is at minimum equal to the BSP’s FCR Nominated Power for the Providing Group(s) and Service Type(s) concerned. In case the power supplied (Psup_test) fails to meet at least at the BSP’s obligations XXXX will reduce the BSP’s remuneration as foreseen in Art 9.1, taking into account the dispute resolutions mechanisms described in Art. 10.4 & 10.5 and without prejudice to any liability of the BSP for the non- fulfillment of his obligations under Art. 4 of the General Conditions. XXXX can request a Capacity Availability Test maximally 2 times per Delivery Period, Providing Group and Service Type. However, if results of one of the 2 Capacity Availability Tests are negative XXXX has the right to request another one. XXXX can request an Energy Availability Test for each Providing Group and Service Type maximally:
Availability Controls. Cognyte will maintain contingency planning policies and procedures defining roles and responsibilities on proper handling of contingency events. This shall include a business continuity and disaster recovery plan intended to facilitate the restoration of critical operations and processes which would allow for Cognyte’s continued performance of its obligations hereunder. Such plan shall be periodically reviewed, updated and tested by Cognyte.
Availability Controls. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services. Fault tolerance: Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones. Backup replication: Our production databases are designed to replicate data between a primary and backup database using industry standard backup methods to create resiliency. XXXXX XXX to the DPA LIST OF SUB-PROCESSORS Third-Party Sub-Processor Name Region(s) Purpose of Processing Amazon Web Services Servers may be located in North America (United States), the EU (Ireland), or APAC (Australia), as selected by Client. Cloud Hosting Services Microsoft Azure United States Cloud Hosting Services (For Stova’s On-Site Services Tools) Google Analytics United States Usage analytics Xxxxx.xx United States Video CDN Provider Drift United States Website Chat Bot Provider Firebase United States Real time database for statistics and real time chat in Stova Virtual Platform XXXX.XX, LLC United States Video processing and streaming services Mailgun Technologies, Inc. Servers located in North America or the EU, as selected by Client. Email delivery services (for Client emails sent through the Stova registration platform) Mandrill United States SMTP Email for Stova Virtual Platform Restream Inc. United States Video streaming services for live events. Salesforce United States Client account and relationship management tool SendInBlue United States SMTP Email for Stova Virtual Platform Stripe United States Payment Processing Twilio, Inc. United States Video CDN Provider ZenDesk, Inc United States Client Support Tickets Affiliate Sub-Processor Name Region(s) Purpose of Processing *Aventri, LLC United States Headquarters: 00000 Xxxxx Xxxxxxxxxx Xxxx., Suite 300, Bluffdale, Utah 84065 Sales, Professional Services, Event Technology, and Customer Support Services *MeetingPlay, LLC United States Headquarters: 00000 Xxxxx Xxxxxxxxxx Xxxx., Suite 300, Bluffdale, Utah 84065 Sales, Event Technology, Onsite Services, and Customer Support ...
