Calculation of Response Times Sample Clauses

Calculation of Response Times. A. Calculation of Response Time shall begin at the time the following information, at a minimum, is assigned to the assigned ambulance crew: 1. Call priority; 2. Exact address or descriptive location such as building or landmark; 3. If no ambulance is available at the time that the dispatcher is ready to dispatch an ambulance, the ambulance Response Time shall begin at the time that the dispatcher notes in the automated dispatch system record that no ambulance is available. B. Calculation of Response Time shall stop when: 1. The assigned ambulance notifies dispatch that it is “at-scene,” which is defined as AVL showing 10 miles per hour or less at the location where it shall be parked during the incident; or 2. In the instance of a response to an apartment or business complex, or mobile home park, when the unit enters the complex; or 3. In the event “staging” is necessary for personnel safety, at the time the assigned ambulance arrives at the staging area, or; 4. At the time that dispatch notifies the assigned ambulance to cancel its response. C. In incidents when the assigned ambulance crew fails to report their arrival at scene, the time of the next radio communication from the crew or other at scene personnel to dispatch that indicates that the ambulance has already arrived at the scene shall be used as the arrival at scene time. Contractor may also validate at scene time by MDT time stamp as documented in CAD, AVL or radio recording play back. D. Calculating Response Times - Changes in Call Priority: 1. Response Time calculations to determine compliance with Agreement standards and penalties for non-compliance shall be as follows: Downgrades – If a call is downgraded to a lower priority prior to the emergency ambulance’s arrival at the scene, Contractor’s compliance and penalties will be calculated based on whether the higher priority Response Time standard has been exceeded at the time of the downgrade. Upgrades – If a call is upgraded or there is more than one priority change associated with a given incident prior to the emergency ambulance’s arrival at scene, Contractor shall be deemed compliant and not subject to penalties, provided the upgrade or change in priority does not occur after the passage of the lower priority Response Time threshold. Reassignment En-route – If an emergency ambulance is reassigned en-route or turned around prior to arrival at scene (e.g., to respond to a higher priority request), compliance and penalties will be calculate...
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Calculation of Response Times. A. Calculation of Response Time shall begin at the time the following information, at a minimum, is transmitted to the assigned Ambulance crew: 1. Call priority; 2. Exact address or descriptive location such as building or landmark; 3. If no Ambulance is available at the time that the dispatcher is ready to dispatch an Ambulance, the Ambulance Response Time shall begin at the time that the dispatcher notes in the automated dispatch system record that no Ambulance is available. B. Calculation of Response Time shall stop when: 1. The assigned Ambulance notifies WCRCC that it is “at-scene,” which is defined as fully stopped (wheels not in motion) at the location where it shall be parked during the incident; 2. In the event “staging” is necessary for personnel safety, at the time the assigned Xxxxxxxxx arrives at the staging area; or 3. At the time that WCRCC notifies the assigned Ambulance to cancel its response. C. In incidents when the assigned Ambulance crew fails to report their arrival at scene, the time of the next radio communication from the crew or other at scene personnel to WCRCC that indicates that the Ambulance has already arrived at the scene shall be used as the arrival at scene time. Contractor may also validate at scene time by MDT time stamp as documented in CAD or AVL play back. D. Calculating Response Times - Changes in Call Priority: 1. Response Time calculations to determine compliance with Agreement standards and penalties for non-compliance shall be as follows:
Sample 1
Calculation of Response Times. Calculation of Response Time shall begin at the time the following information, at a minimum, is 15 assigned to the assigned responding fire crew:
Sample 1

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