Cardholder Service Sample Clauses

Cardholder Service. (a) Company shall provide Cardholder Service to Applicants and Cardholders in accordance with practices in effect prior to the Closing Date, as such practices may be modified from time to time subject to Section 4.12(b). Cardholder Service shall be Company branded to the extent permissible under Applicable Law. Notwithstanding the foregoing, Bank shall have the right in its reasonable discretion to require Company to implement any actions and make any disclosures required by Applicable Law and Network Rules to protect Bank’s rights and enable Bank to fulfill its obligations as creditor on the Accounts.
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Cardholder Service. Call Center Hours of Operation Provide live telephone support for Cardholders from store or home from (****). Call center will be open to support jewelry consultants on all holidays on which retail stores are open (currently 4th of July, Memorial Day, Labor Day, Thanksgiving and Easter Sunday) Provide live telephone support for jewelry consultants during (****). Such services to be made available during such hours shall include the following to be made available telephonically (including all periods during which any Company System downtime or integration problems between Company Systems and Servicer Systems prevent normal systemic processing): providing sales authorization codes and Account lookup. For clarity, the Instant Credit process will be supported by live telephone support. Notwithstanding the above, the Company may provide the Servicer with at least 30 days prior notice in order to offer extended hours periods from time to time; provided that any holiday schedules must be received by the Servicer no later than October 31st. Spanish-Speaking Agents Provide Spanish speaking customer service agents (****). Disaster Recovery Use commercially reasonable efforts to resume answering incoming calls promptly Interactive Voice Provide functionality set forth in Schedule 2.04-1. Cardholder Surveys Conduct ongoing post-call surveys to track overall satisfaction using a randomized selection of Cardholders Payment Processing (****) (****) Dispute Resolution Provide Cardholder dispute verification in accordance with Applicable Law Fee Waivers (****) Schedule 2.04-1 IVR Functionality Cardholder Care IVR (English – touchtone only) (Spanish – touchtone only) Functionality available at Launch · Obtain general account information o Balance (current as of today and previous statement balance) o Available Credit o Credit Limit o Previous Statement Balance · Payment information o Due date o Amount Due § Minimum due o Make a payment and provide confirmation number · FAQs o Web help o Payment address o Written inquiry address · Exit IVR · Route to Company Card Activation IVR (Touchtone only) · Activate a new card Future functionality to be added when commercially reasonable · Last payment received (date and amount) · Recent Activity · Report lost or stolen · Request additional card · Request password reset via SMS text or email · Capture mobile phone number and consent Schedule 2.04(i) Initial Program Servicing Locations (****) Schedule 2.05(a)
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Related to Cardholder Service

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Shareholder Services Transfer Agent or its agent will investigate all inquiries from Shareholders of a Fund relating to Shareholder accounts and will respond to all communications from Shareholders and others relating to its duties hereunder and such other correspondence as may from time to time be mutually agreed upon between Transfer Agent and a Fund. Transfer Agent shall provide each Fund with reports concerning Shareholder inquires and the responses thereto by Transfer Agent, in such form and at such times as are agreed to by the Fund and Transfer Agent.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Stock Plan Administration Service Provider The Company transfers the Participant's Personal Information to Fidelity Stock Plan Services LLC, an independent service provider based in the United States, which assists the Company with the implementation, administration and management of the Plan (the “Stock Plan Administrator”). In the future, the Company may select a different Stock Plan Administrator and share the Participant's Personal Information with another company that serves in a similar manner. The Stock Plan Administrator will open an account for the Participant to receive and trade Shares acquired under the Plan. The Participant will be asked to agree on separate terms and data processing practices with the Stock Plan Administrator, which is a condition to the Participant’s ability to participate in the Plan. (c)

  • Remittance Processing Services In order to provide a means of collection of the Receivables which will allow the Trustee to receive the proceeds of the Receivables and related security without AmeriCredit or its Affiliates having access to the funds, the parties hereto agree for the benefit of the Trustee that the processing services (the “Service(s)”) of Processor will be used for the collection and the deposit of remittances related to the Receivables and related security.

  • Customer Accounts The Bank agrees to establish and maintain the following accounts ("Accounts"):

  • Stock Plan Administration Service Providers The Company transfers Data to Xxxxxx Xxxxxxx Xxxxx Xxxxxx LLC, an independent service provider, which is assisting the Company with the implementation, administration and management of the Plan. In the future, the Company may select a different service provider and share Data with such other provider serving in a similar manner. The Participant may be asked to agree on separate terms and data processing practices with the service provider, with such agreement being a condition to the ability to participate in the Plan.

  • Stockholder Services (i) Manage services for and communications with Stockholders, including answering phone calls, preparing and sending written and electronic reports and other communications;

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