Central Baggage Performance Agent Sample Clauses
Central Baggage Performance Agent. Addressed to Central Baggage Tracing Agents and Customer Service Agents. Selection will be on the basis of Customer Service Agent seniority.
Central Baggage Performance Agent. Is employed by the Company to analyse performance information for solutions to performance problems and provide airports with direction/ support for performance improvement, to produce and distribute statistical reports related to baggage performance, to review WorldTracer files using the Baggage MI and appropriate RESIII/OPS transactions for proper file categorization and adherence to established procedures, to amend improper categorization, to follow-up with specific agents and/or airport management to review problems and take corrective measures, to participate in the ongoing development/maintenance of the Baggage MI systems, to bring issues related to WorldTracer functionally to the attention of the WorldTracer Coordinator, to provide job specific/ departmental training/guidance as requested, to prepare records, examine trends and perform other Central Baggage Tracing office duties as required.
a) Must possess abilities such as: - PC skills (e.g., Excel, Word, Databases) Knowledge of the technical environment including WorldTracer - Analytical abilities - Ability to communicate effectively verbally and in writing
b) Must have pleasant personality, ability to deal with the public using tact and good judgment, general good grooming.
c) Bilingual (French and English) Level 3.
d) Must satisfactorily pass the appropriate training course.
e) Must satisfactorily pass a structured interview in accordance with Letter of Understanding No. 4.
f) Ability to travel as required.
Central Baggage Performance Agent. Is employed by the Company to analyse performance information for solutions to performance problems and provide airports with direction/ support for performance improvement, to produce and distribute statistical reports related to baggage performance, to review WorldTracer files using the Baggage MI and appropriate RESIII/OPS transactions for proper file categorization and adherence to established procedures, to amend improper categorization, to follow-up with specific agents and/or airport management to review problems and take corrective measures, to participate in the ongoing development/maintenance of the Baggage MI systems, to bring issues related to WorldTracer functionally to the attention of the WorldTracer Coordinator, to provide job specific/ departmental training/guidance as requested, to prepare records, examine trends and perform other Central Baggage Tracing office duties as required. the Union and in addition, must meet the following specific requirements:
a) Must possess abilities such as: PC skills (e.g., Excel, Word, Databases) Knowledge of the technical environment including WorldTracer Analytical abilities Ability to communicate effectively verbally and in writing
b) Must have pleasant personality, ability to deal with the public using tact and good judgment, general good grooming.
c) Bilingual (French and English) Level 3.
d) Must satisfactorily pass the appropriate training course.
e) Must satisfactorily pass a structured interview in accordance with Letter of Understanding No. 29.
f) Ability to travel as required.
Central Baggage Performance Agent. Is employed by the Company to analyse performance information for solutions to performance problems and provide airports with direction/ support for performance improvement, to produce and distribute statistical reports related to baggage performance, to review WorldTracer files using the Baggage MI and appropriate RESIII/OPS transactions for proper file categorization and adherence to established procedures, to amend improper categorization, to follow-up with specific agents and/or airport management to review problems and take corrective measures, to participate in the ongoing development/maintenance of the Baggage MI systems, to bring issues related to WorldTracer functionally to the attention of the WorldTracer Coordinator, to provide job specific/ departmental training/guidance as requested, to prepare records, examine trends and perform other Central Baggage Tracing office duties as required. Minimum Qualifications: Must have passed appropriate examinations established by the Company and concurred in by a Committee designated by the Union and in addition, must meet the following specific requirements:
a) Must possess abilities such as: - PC skills (e.g., Excel, Word, Databases) Knowledge of the technical environment including WorldTracer - Analytical abilities - Ability to communicate effectively verbally and in writing
b) Must have pleasant personality, ability to deal with the public using tact and good judgment, general good grooming.
c) Bilingual (French and English) Level 3.
d) Must satisfactorily pass the appropriate training course.
e) Must satisfactorily pass a structured interview in accordance with Letter of Understanding No. 4.
f) Ability to travel as required.