Client Care. 2.1) Contracting Bodies’ Queries 95% Response to Contracting Bodies by telephone or letter to be given within two (2) Working Days
Client Care. (i) Complaints arising from conduct or work undertaken by the Service Provider should be addressed to the Divisional Solicitor. Complaints should be made in writing. A response will be given to the Service User usually within 7 days and no later than 28 days after the date of complaint. In the event that the Service User remains dissatisfied, the complaint will be referred to the City Solicitor for resolution and appropriate action. The City Solicitor will respond usually within 7 days and no later than 28 days after the date of the matter being referred to him.
Client Care. The Law Practice must maintain effective systems for client care, case management, staff supervision and professional business conduct that conform with any requirements set out in the Quality Standards.
Client Care. Completed 3 referrals. (2 for treatment, 1 for family counselling) 6 consults with clients needing assistance, other than treatment. 7 clients for help with Smoking Cessation Trainings/Workshops: Emergency Preparedness Training ASIST Training The Process of Change & Assessing where clients are in the Process of Change with Xxxxxx Xxxxxx Meetings: Staff Meeting NNADAP Quarterly Meetings Economic Development Tourism Meeting at the Band Office Looking back on the years activities that I have organized, I have noticed that anything incorporating family and community interactions amongst members have been successful in terms of participation. I think that for this reporting period that things have gone well with both the prevention side of things as well as assisting clientele with their issues. Up-coming for next year: Smoking Cessations Program On-going work with clients: consults/referral/support NAAW activities Collaboration with my colleagues for various activities (KASP, Kebaowek after School Program, Daycare visits etc.) Prevention activities: bowling nights, movie nights, info sessions, etc. Annual activities: Youth Christmas Dinner, North Bay Nordic Ski Club Trip, etc. MEDICAL TRANSPORTATION / NIHB This program is managed using the Non-Insured Health Benefits Policy Framework from the Department of Indigenous Services Canada. Medical trips are coordinated through the Health Centre Medical Transportation Coordinator and are dispatched to our two full time drivers. We also have a third driver available for after-hours and often require a fourth driver when the schedule is overloaded. Our Vehicle Fleet Mercedes Sprinter (Driver + 11 Passengers) Subaru Legacy (Driver + 4 Passengers) Dodge Caravan (Driver + 6 Passengers) There are 4 vehicles that are used for our medical transportation, below are pictures and passenger capability, including a Medical Transportation Driver. Mercedes Sprinter (Adapted) (Driver + 2 Wheelchairs + 4 Passengers) We will be working to secure our fourth vehicle replacement which is our Dodge Caravan. It is needed as a regular vehicle due to the needs of our transportation trips. Several times we are in need of a fourth vehicle. It has also proven to be a great asset for when our other vehicles are in the shop for maintenance. The number of trips, according to the Department of Indigenous Services Canada does not justify 3 vehicles but as we know our sheer location of our community as compared to the lo...
Client Care. (a) Required reports delivered on time to the Township by OCWA, measured by the percentage of completed reports on time, including: • Event Notification and Reporting • Procurement/Non-typical purchases • Monthly Reports – Lactalis • Quarterly Reports – Core Services Performance report • Annual Reports – MECP • Annual Reports – Business Performance Report • Annual Reports – Major Maintenance and Capital/Self-Assessment Reports • Annual Report – DWQMS –Management Report
Client Care. 1. The Company is committed to providing the Client with a high-quality service. An essential part of that service is that the Company will communicate effectively with the Client so that they are kept informed of progress.
Client Care. 2.1) Contracting Bodies’ Complaints 100% Acknowledgement of complaints within [one (1)] Working Day of receipt. Contracting Bodies’ complaints to be given priority treatment and acknowledged by the Supplier to the Contracting Body within [one (1)] Working Day of receipt. An estimated timescale for resolution must accompany the acknowledgement.
Client Care. COUNTY shall retain full responsibility for the care of COUNTY’s clients and maintain administrative and professional supervision of Students insofar as their presence affects the operation of COUNTY’s facilities and/or the care of clients. COUNTY shall ensure that Students are given duties commensurate with their skills and experience.
Client Care. Complaints 100% Acknowledgement of a Complaint within one (1) Working Day of receipt. Complaints to be given priority treatment and acknowledged by the Supplier to the Contracting Body within one (1) Working Day of receipt. An estimated timescale for resolution must accompany the acknowledgement. Contracting Body satisfaction 85% The percentage of either ‘satisfied’ (or equivalent) or ‘neither satisfied or dissatisfied’ (or equivalent) Contracting Bodies, where the Authority runs a Contracting Body Satisfaction Survey.
Client Care. Each Agency and their Authorized Users are solely responsible for all decisions and actions taken, or not taken, involving client care, utilization management, and quality management for their respective clients and clients resulting from, or in any way related to, the use of ICANS or the data made available thereby. No Agency or Authorized User shall have any recourse against, and through the respective User Agreements that apply thereto, each shall waive, any claims against DBH for any loss, damage, claim, or cost relating to or resulting from its own use or misuse of ICANS or the data made available thereby.
