Client Care. (i) Complaints arising from conduct or work undertaken by the Service Provider should be addressed to the Divisional Solicitor. Complaints should be made in writing. A response will be given to the Service User usually within 7 days and no later than 28 days after the date of complaint. In the event that the Service User remains dissatisfied, the complaint will be referred to the City Solicitor for resolution and appropriate action. The City Solicitor will respond usually within 7 days and no later than 28 days after the date of the matter being referred to him.
(ii) The Service Provider will comply with the Solicitors (Client Communication) Practice Regulations 2008 subject to the exceptions contained therein; and the provisions of The Provision of Services Regulations 2009 in so far as those regulations apply in the context of the service to be provided.
Client Care. Contracting Bodies’ Queries 95% Response to Contracting Bodies by telephone or letter to be given within two (2) Working Days
Client Care. The Law Practice must maintain effective systems for client care, case management, staff supervision and professional business conduct that conform with any requirements set out in the Quality Standards.
Client Care. Through its FIS Client Portal, Client will have continuous electronic access to audit reports, attestations, and other detailed information regarding FIS' internal systems testing and procedures, client support procedures, business continuity/disaster recovery, and FIS' information security and data privacy controls. These audit materials and attestations evidence FIS' compliance with industry and regulatory standards and include recent independent audits (such as SSAE 18s), third-party attestations and certifications (such as ISO certifications and PCI AoCs), and detailed information and testing results regarding physical, technical and administrative controls utilized by the Service business lines within FIS and the security of Client's Confidential Information.
Client Care. Complaints 100% Acknowledgement of a Complaint within one (1) Working Day of receipt. Complaints to be given priority treatment and acknowledged by the Supplier to the Contracting Body within one (1) Working Day of receipt. An estimated timescale for resolution must accompany the acknowledgement. Contracting Body satisfaction 85% The percentage of either ‘satisfied’ (or equivalent) or ‘neither satisfied or dissatisfied’ (or equivalent) Contracting Bodies, where the Authority runs a Contracting Body Satisfaction Survey.
Client Care. Required reports delivered on time to the Township by OCWA, measured by the percentage of completed reports on time, including: • Event Notification and Reporting • Procurement/Non-typical purchases • Monthly Reports – Lactalis • Quarterly Reports – Core Services Performance report • Annual Reports – MECP • Annual Reports – Business Performance Report • Annual Reports – Major Maintenance and Capital/Self-Assessment Reports • Annual Report – DWQMS –Management Report
Client Care. 2.1) Contracting Bodies’ Complaints 100% Acknowledgement of complaints within [one (1)] Working Day of receipt. Contracting Bodies’ complaints to be given priority treatment and acknowledged by the Supplier to the Contracting Body within [one (1)] Working Day of receipt. An estimated timescale for resolution must accompany the acknowledgement.
2.2) Contracting Bodies’ Complaints resolution 95% Timely resolution of the Contracting Bodies’ complaints. The Supplier to send a progress report to the Contracting Body each Working Day the complaint remains open/unresolved.
Client Care. You are responsible for providing your clients with adequate client care and for making them aware of client care procedures including but not limited to, complaints procedures, the legal ombudsman and your insurance.
Client Care. The school nurse is an advocate for students, families, and members of the school community. The school nurse provides health services, and works to support the client’s active participation in health decisions. Each individual’s inherent right to be treated with dignity and confidentiality is respected. All clients are treated equally regardless of race, gender, socio-economic status, culture, age, sexual orientation, disability, or religion.
Client Care. We are committed to providing a quality service and achieving the highest standards of conduct. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients. Therefore we ensure that making a complaint is as easy as possible; we treat all complaints seriously and we deal with them promptly and politely. We have a procedure in place which details how we handle complaints, which is available on our website at xxx.xxxxxx.xx.xx and on request from any of our offices – simply ask for a copy of our complaints procedure. If you are unhappy about any aspects of the service you are receiving the first step is to talk to a member of staff, ideally the person named in the Client Agreement as being responsible for your work, as he/she will be in the best position to help you and put things right quickly. However, if you would prefer to talk to somebody else you can contact the relevant Supervisor, named on the Client Agreement who will aim to resolve the problem. We have eight weeks to consider your complaint. If we have not resolved it within this time and if you are not satisfied with the response you receive, you can make a formal complaint by writing to the Complaints Handling Partner, Xxxx Xxxxxx. If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman at XX Xxx 0000 Xxxxxx XX0 0XX website: xxx.xxxxxxxxxxxxxx.xxx.xx, minicom: 0000 000 0000, calling from overseas: +00 000 000 0000 to consider the complaint. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
