CLIENT COMPLAINT PROCEDURE Sample Clauses

CLIENT COMPLAINT PROCEDURE. Section 55.1 When the Agency receives a written complaint against an employee of an alleged criminal law violation, the Agency shall refer the matter to a law enforcement or criminal justice agency. The employee will not be informed in advance of the referral. If the law enforcement agency or criminal justice agency refers the matter back to the Agency, the employee shall be notified.
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CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. All signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with XXX’s response to their complaint. Children's House International encourages all parties to discuss concerns related to XXXXX’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:
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CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptive parent, or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. CHI permits such individuals to lodge directly with agency signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with CHI’s response to their complaint. Children's House International encourages all parties to discuss concerns related to AGENY’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:
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CLIENT COMPLAINT PROCEDURE. In the event the Agency receives a complaint that is non-criminal in nature and determines a formal investigation is necessary, the Agency will notify the employee of the investigation, provided such notice does not compromise the ability to investigate. Such notice shall include the general nature of the complaints. Before the investigation is completed, the employee will be given an opportunity to provide information he/she deems relevant.
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CLIENT COMPLAINT PROCEDURE. 20.1. If the Client has any cause for complaint in relation to any aspect of the services provided by the Company, the Client should contact the Company via the ‘Contact Us Form’ found on the ‘Get In Touch’ page on the Company’s Website or send an email to xxxxxxxxxx@0xxxxxx.xxx from His registered email address. The Client should give as much detail as possible regarding His complaint and include His ‘Client ID’ number. An initial response will be given by the Company within 5 business days of a complaint submission by the Client via the above methods.
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CLIENT COMPLAINT PROCEDURE. Children's House International encourages all parties to discuss concerns related to XXXXX’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:
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CLIENT COMPLAINT PROCEDURE. ‌ Reasonable notice will be provided to an employee if or when the Division receives a complaint of merit which is noncriminal in nature provided that such notice does not compromise the ability to investigate.
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Related to CLIENT COMPLAINT PROCEDURE

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Harassment Complaint Procedures In the case of a complaint of either personal or sexual harassment, the following shall apply:

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA students with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPAA), if applicable. CONTRACTOR shall include verification of these procedures to the LEA upon request. CONTRACTOR shall immediately notify LEA of any complaints filed against it related to LEA students and provide LEA with all documentation related to the complaints and/or its investigation of complaints, including any and all reports generated as a result of an investigation.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Complaints by Bidders and Handling of Complaints (ix) The Recipient shall implement an effective and independent protest mechanism allowing bidders to protest and to have their protests handled in a timely manner. Fraud and Corruption

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Informal Grievance Procedure Employees are encouraged to act promptly to attempt to resolve disputes with their manager/supervisor through an informal procedure. A meeting between the manager/supervisor and the employee should take place whenever requested by either party to assist, to clarify or resolve the grievance. The employee may be accompanied by his/her Union representative at the informal meeting. Any resolution reached at the informal step must be in accordance with the provisions of this agreement, or other rule or ordinance and shall not set precedent.

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