CLIENT COMPLAINT PROCEDURE Sample Clauses

CLIENT COMPLAINT PROCEDURE. Section 55.1 When the Agency receives a written complaint against an employee of an alleged criminal law violation, the Agency shall refer the matter to a law enforcement or criminal justice agency. The employee will not be informed in advance of the referral. If the law enforcement agency or criminal justice agency refers the matter back to the Agency, the employee shall be notified.
Sample 1Sample 2Sample 3See All (10)
AutoNDA by SimpleDocs
CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptive parent, or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. CHI permits such individuals to lodge directly with agency signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with CHI’s response to their complaint. Children's House International encourages all parties to discuss concerns related to AGENY’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:
Sample 1Sample 2Sample 3See All (4)
CLIENT COMPLAINT PROCEDURE. In the event the Agency receives a complaint that is non-criminal in nature and determines a formal investigation is necessary, the Agency will notify the employee of the investigation, provided such notice does not compromise the ability to investigate. Such notice shall include the general nature of the complaints. Before the investigation is completed, the employee will be given an opportunity to provide information he/she deems relevant.
Sample 1Sample 2Sample 3
CLIENT COMPLAINT PROCEDURE. The Client Complaint Procedure is designed to provide any birth parent, PAP or adoptee to voice a complaint directly with CHI. They play a vital role in the agency’s quality assurance program, as a means of improving agency operation and delivery of services. All signed and dated complaints about any of the services or activities of CHI (including its use of exempt/supervised providers) that the individual believes raises an issue of compliance with The Hague Convention, the Intercountry Adoption Act (IAA) or the regulations implementing the IAA. CHI advises such individuals of the additional procedures available to them if they are dissatisfied are taken seriously with XXX’s response to their complaint. Children's House International encourages all parties to discuss concerns related to XXXXX’S services with the direct staff and supervisor of the staff member involved prior to filing a formal complaint. Complaints can be filed as noted below at any time. Additionally, if after these steps have been taken and a satisfactory resolution does not result, the following process can be utilized at any time: The individual may send their complaint in the following manner:
Sample 1Sample 2
CLIENT COMPLAINT PROCEDURE. 20.1. If the Client has any cause for complaint in relation to any aspect of the services provided by the Company, the Client should contact the Company via the ‘Contact Us Form’ found on the ‘Get In Touch’ page on the Company’s Website or send an email to xxxxxxxxxx@0xxxxxx.xxx from His registered email address. The Client should give as much detail as possible regarding His complaint and include His ‘Client ID’ number. An initial response will be given by the Company within 5 business days of a complaint submission by the Client via the above methods.
Sample 1Sample 2

Related to CLIENT COMPLAINT PROCEDURE

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Harassment Complaint Procedures In the case of a complaint of either personal or sexual harassment, the following shall apply:

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA pupils with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPPA). CONTRACTOR shall include verification of these procedures to the LEA.

  • Complaint Process (a) The Employer and the Union agree that all employees of the University are responsible to adhere to the University’s policies on human rights as well as those on the prevention of workplace/sexual violence and workplace/sexual harassment.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Complaints by Bidders and Handling of Complaints (ix) The Recipient shall implement an effective and independent protest mechanism allowing bidders to protest and to have their protests handled in a timely manner. Fraud and Corruption

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Informal Grievance Procedure It shall be the mutual responsibility of employees and management to endeavor to resolve grievances informally at the lowest practicable level of management. To this end, the grievant shall first present the grievance to the grievant's immediate supervisor in an informal meeting within ten (10) days after the occurrence of the circumstances giving rise to the grievance or when the grievant first actually knew, or could have reasonably known of them. The grievant may request the meeting be held at any reasonable time, and the supervisor shall meet with the grievant as soon as reasonably practicable after receipt of the request. In the meeting, the grievant and the supervisor shall review the grievance. The employee shall fully and fairly explain: the alleged action or inaction by the employee's department which caused grievance; the written departmental policy allegedly violated by the department; and the remedy the grievant believes will resolve the grievance. The parties shall cooperate in seeking a resolution of the grievance. If questions beyond the scope of the supervisor's authority or knowledge are involved, the supervisor may consult the supervisor's superiors or other County officers. The supervisor shall present an informal, oral decision with supporting reasons to the grievant within ten (10) days after the meeting.

Time is Money Join Law Insider Premium to draft better contracts faster.