Complaint Handling Process Sample Clauses

Complaint Handling Process. Any Customer complaints shall be sent to the Bank in writing through ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ The Bank shall acknowledge receipt of any written complaint by the Customer within 48 hours of receipt of the complaint. The Bank shall endeavor to resolve any complaints within seven

Complaint Handling Process. Each Party shall, at minimum, do the following for Complaints: a. Formulate and maintain a Complaint handling process; b. Give detailed Notice to the other Party of any material Complaint received within thirty (30) days after the end of the calendar quarter when the event occurred; c. Perform a complete investigation within sixty (60) days, in response to any Complaint, including a root cause analysis and formulate corrective action recommendations to address the issues raised by such Complaint and report to the other Party the outcome of the investigation; d. If a Complaint is received by either Party and the information reasonably suggests that an Adverse Event may have been related to the application or use of the Product or that: (i) an event resulted in death, (ii) the event resulted in a life threatening illness or injury, (iii) the event resulted in a permanent impairment of body function or permanent damage to a body structure, (iv) the event required medical intervention to address permanent impairment of a body function (including a clinically significant increase in the duration of a surgical procedure), or (v) remedial action was needed to prevent an unreasonable risk of substantial harm to public health, each Party shall give Notice to the other Party of the Complaint within two (2) business days of receiving of the Complaint to allow the Parties time to comply with legal and regulatory requirements; e. If either Party receives a Complaint involving malfunction of the Product (i.e. failed to meet performance specifications as intended), the recurrence of which would likely cause or contribute to an Adverse Event or otherwise to a death or serious injury, either Party shall give Notice thereof to the other Party within seven (7) calendar days of receiving the Complaint to allow the Parties time to comply with legal and regulatory requirements; f. Each Party, with the least practicable delay, shall give Notice to the other Party within two (2) calendar days of becoming aware of any Adverse Event or safety related issue with respect to the Product and, with the least practicable delay, provide the other Party duplicates of advisory notices issued by regulatory authorities to enable both Parties to take action in accordance with regulatory requirements; g. Upon reasonable request from RMCP, Yeso-med shall either send RMCP a duplicate of the completed DHRs or grant RMCP access to the completed DHRs; ▇. ▇▇▇▇-med shall maintain as to all the Product...

Complaint Handling Process. The following process shall be used by the Parties for Complaints by Drivers: a. Each Company shall designate a point of contact within its company to receive any complaints from Drivers referred by the Attorney General. Each Company shall provide the Attorney General the contact information for that point of contact, which the Attorney General shall not publicize. b. The Attorney General may send to a Company any complaints from Drivers about any provision of this Settlement Agreement. c. The Company must take steps to reasonably investigate the complaint; respond as soon as practicable and within no later than thirty (30) days; and notify the Attorney General of the response and any steps taken to resolve the complaint. d. Upon the request of the Attorney General, the Company shall produce to the Attorney General information related to the Company’s resolution of such a complaint. e. Should the Attorney General raise concerns related to the resolution of a complaint by a Driver, as set forth in this Paragraph, the Parties shall meet and confer to determine whether the concerns can be resolved.

Complaint Handling Process. 12.1 The Cardholder may lodge complaints directly to the Bank by visiting the nearest branch of the Bank, or by sending an email to cus▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ ▇▇ by calling the Bank’s customer service department via telephone. 12.2 The Bank shall endeavor to resolve the Cardholder’s complaint(s) within Forty-Eight (48) hours upon receipt of the complaint. However, if the nature of the complaint is complex or the Bank is not in a position to resolve the complaint within Forty-Eight (48) hours, the Bank shall provide the Cardholder with a prompt written acknowledgement of receipt of the complaint and its pending status within Seven (7) days through electronic means or other means appropriate under the circumstances. 12.3 This clause 12 (Complaint Handling Process) shall be governed by and construed in accordance with the provisions of the Central Bank of Kenya Prudential Guidelines on Customer Protection, 2013 and the Banking Sector Charter.

Complaint Handling Process. Review of the complaint handling and dispute resolution processes provided by RECO including appeal procedures and outcomes. This is intended to include information on how to register complaints against industry members and against the Administrative Authority. RECO shall provide a summary of how it is governed. It will also provide the following information, which may alternatively be posted on its web-site: • Role of the Board • Election/appointment process • Basic qualifications • Committees of the Board • Code of Conduct for Directors • Board of Directors ( including biographies) • Directors’ terms of appointment • Officers (including biographies) • Organization chart • RECO contact information A discussion and analysis intended to assist with an understanding of the material financial changes in RECO’s operations over the past fiscal year, to be read along with the financial statements and accompanying notes. This discussion shall include a breakdown of regulatory and non-regulatory business.

Complaint Handling Process a. All end-user complaints received by KDG related to the Cuffs shall be documented and promptly shared with GCL for investigation. GCL shall document and promptly share the final resolution for each such complaint. b. GCL will be the manufacturer of record and KDG will supplier of the Abutment component necessary to complete the Units. c. Each Party agrees to inform the other Party of modifications and changes to any bill of material items that affects the Unit.

Complaint Handling Process. The successful resolution of concerns and complaints is oftentimes determined by the way in which they are handled. The existence of a process with detailed procedures and guidelines is critical to ensure that all complaints are dealt with in a consistent and fair manner which allows flexibility to accommodate different situations, circumstances and needs. There are three [3] ways you may choose to deal with a complaint or concern under this policy: OPTION A: Dealing, directly, with the harasser OPTION B: Requesting informal action and resolution OPTION C: Filing a formal complaint

Complaint Handling Process. In the event of any dispute arising between the parties (▇▇▇▇▇▇ and ▇▇▇▇▇▇) in respect of the provision of services by the Mentor, the parties undertake to settle the dispute by mutual negotiation. In the event that no such settlement is reached after mutual discussions, the parties shall bring the dispute matter to the attention of the Mentor Program Manager for mediation and/or arbitration.