Compliments. When a citizen compliment is received by the Township, the compliment will be recorded on a compliment form developed by both the Township and the Lodge. This compliment will then be placed in the member’s personnel file.
Compliments. Salads : Upgrade to a Michigan or Greek Salad for an additional $2.00 Soups : Add a Soup of Chicken Orzo, Minestrone or Cream of Broccoli for an additional $3.00 Desserts : Add a Dessert of Baklawa varieties, Fresh Pastries, Fruit Platters (in season) or Fresh Strawberries with Whipped Cream for an additional $4.00 Add a Late Night Taco Bar for an additional $3.00 Choice of Vegetables:
Compliments. EMS welcomes positive feedback of the quality of service that are delivered for the benefit of children and young people in schools. Please tell us about this at xxxxxxxx@xxxxxx.xxx.xx
Compliments. If you think that we are doing something well, or that staff are giving a great service or going that extra mile, please tell us. We will pass your compliments on. Complaints Things go wrong, and if that happens we want you to tell us about it so that we can work with you to put it right. We can sort out most concerns and complaints quickly if you contact us to talk about it. You can contact us about a complaint in whichever way you prefer; by phone, in person, or online. You can ask for a complaint form or you can fill in our online form. Making a complaint You can complain if: • You are not satisfied with the service we have provided. • You think we have done something wrong or think we have failed to do something. • You think of member of our staff has treated you badly or unfairly. We want to put things right as quickly as possible and to make it easy for you to tell us about your concerns. Stage 1 We can sort out most complaints quickly. Speak to the person you are dealing with or their manager if you prefer. Stage 2 If your complaint is more serious, or you’re unhappy with how your complaint has been handled, we will look into your complaint. We aim to resolve complaints within 20 working days and we will tell you who is looking into it for you. If you have been through our complaints process and you are still not satisfied you can ask the public services ombudsman for Wales to investigate your complaint. Phone: 0000 000 0000 Email: xxx@xxxxxxxxx-xxxxx.xxx.xx Write: Public Services, Ombudsman for Wales, 0 Xxxxxx Xx Xxx Xxx, Xxxxxxx XX00 0XX You can find a copy of our concerns and complaints policy on our website. You can ask us to post a copy or ask us for a copy at any of our offices. Customer service standards Our colleague’s promise to you, our customer You are an individual We know that our customers are all different so we will give you the help and support that you need. First impressions count We will be friendly and approachable. We’ll keep you up to date We’ll keep in touch and make sure you know what to expect next. What you say is important We will listen to understand what you need from us. We’ll do the right thing and make sure we get an answer for you. We care about you How you feel is important and we will treat you with respect. We’ll make it easy for you to get in touch with us. How will we keep our promises? We will… • Contact you in the way you find easiest • Use the language of your choice • Use clear and straight- forward languag...
Compliments. The key objective is to ensure that the Trust is able to recognise all aspects of its services that have been complimented, and, where individual staff have been complimented, that this is then acknowledged by a letter from the Chief Executive. The Trust is firmly committed to the recognition of examples of good practice. Just as complaints act as a lever for improving the quality of our services, compliments can act as an indicator that improvements brought about as a result of complaints are being well received and recognised by service users. Many compliments are received verbally. These are not logged on the database, but it is important that the praise is fed back to the staff involved. All written compliments, including Fastracks, should be forwarded to the Complaints Department. They will be logged on the database. Where individual members of staff are named in a compliment they will receive a letter of recognition from the Chief Executive with a copy sent to the appropriate line manager. Where compliments are received praising groups of staff e.g. xxxx staff, a letter will be sent from the Chief Executive to the team.
Compliments. There may also be times when you are very happy about something that we have done for your child at school and, just as we like to know when we get things wrong, we also like to know when we get things right. It helps us when reviewing our practice and procedures, which we do constantly. If possible, please do take the time to send us a note or an email or to speak to us in person. We would very much appreciate it.
