Customer Care Process Sample Clauses

Customer Care Process a. Applications 1, 2, 3, 4, 6, 7, 8 9 and 10: The following process will be followed for all Company-branded Applications:
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Customer Care Process. The parties agree to provide quality post sales support to Customers. Initially, each Customer shall be furnished with a Southern LINC support telephone number to be used to report any problems or to receive post sales support. Southern LINC operators or technicians will receive such calls and attempt to determine if the problem or the required support is related to Southern LINC Services or to the Application. For all problems or required support that are not related to the Application, the Southern LINC operators or technicians shall take all responsibility for addressing the problem or support requirement. For all problems or required support that are related to the Application, Southern LINC support personnel shall route the call to a @Road support telephone line. A @Road Customer Satisfaction representative shall field all such calls transferred from Southern LINC and provide appropriate support in accordance with @Road's then-effective standard customer care process. @Road's current Customer Care process is as follows: @Road provides customer support M-F 5 a.m. - 5 p.m. Pacific Time and Saturday 7 a.m. - 4 p.m. Pacific Time. Customers contact @Road via telephone or email. Contacts are logged in an Oracle database. @Road may duplicate the customer's issue in order to verify the problem and advise the customer appropriately. Each issue is recorded in @Road's database with a case number. All cases are assigned a case status, which reflects where it is in the resolution process. Technicians have access to senior staff members to help drive resolution or escalate problems that are more difficult. Some cases require a physical inspection/servicing of the hardware by an @Road-certified installer before final resolution can be made. Should a problem require hardware replacement, @Road will dispatch an @Road-certified installer to the customer's location. @Road-certified installers carry van stock of certain components that enable the Application. Any components needed that are not carried by an @Road-certified installer will be shipped to the customer's location. @Road-certified installers will not carry van stock of Southern LINC phones for customer replacement purposes nor will @Road ship Southern LINC phones to customers. All suspected bugs are run through a central point in the customer satisfaction department before going to the @Road operations department for further investigation and verification. Bugs that are not resolved by the operations departmen...
Sample 1
Customer Care Process. When a Customer contacts ATG with a Customer Care issue, either by generating an on- line incident ticket, sending and email, or making a telephone call to ATG’s Customer Care team, ATG will perform the following tasks in an effort to resolve the issue: • Troubleshooting: After it is verified that you are valid Customer, ATG will create an incident ticket and troubleshoot the problem remotely in an effort to identify a root cause and resolve the issue.
Sample 1
Customer Care Process 
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Related to Customer Care Process

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Autism Services This plan covers the following services for the treatment of autism spectrum disorders. • Applied behavior analysis when provided and/or supervised by an individual licensed by the state in which the service is rendered. See the Summary of Medical Benefits for the amount that you pay. • Physical therapy, occupational therapy, and speech therapy services when rendered as part of the treatment of autism spectrum disorder. A benefit limit will not apply to these services. • Psychological and psychiatric services, and prescription drugs are also covered. See Behavioral Health Services and Prescription Drugs and Diabetic Equipment or Supplies for additional information. Coverage for autism spectrum disorders does not affect any obligation of a school district, a state or other governmental entity to provide services to an individual under an individualized family service plan, an individualized education program, or similar services required under state or federal law. Services related to autism that are furnished by school personnel are not covered under this plan.

  • Pharmacy Services The Contractor shall establish a network of pharmacies. The Contractor or its PBM must provide at least two (2) pharmacy providers within thirty (30) miles or thirty (30) minutes from a member’s residence in each county, as well as at least two (2) durable medical equipment providers in each county or contiguous county.

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity. B. Strategize that the DCP Holding Company product is placed effectively before the public with emphasis on “Agent/Broker” C. Continually monitor the success, quality and effectiveness of DCP Holding Company marketing

  • Personal Services No employee shall be required to perform services of a personal nature.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • CENTRAL GRIEVANCE PROCESS The following process pertains exclusively to grievances on central matters that have been referred to the central process. In accordance with the School Boards Collective Bargaining Act central matters may also be grieved locally, in which case local grievance processes will apply.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no xxxxxxx need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

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