Definitions of Classes of Work. An employee will be awarded a certain number of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” and the number of points that an employee has acquired will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the points. The Set of Skills Criteria are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food and Drinks Runner/Kitchen Hand (5 points) ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and washing up. ❑ Delivering food, drinks and other products to tables ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an employee who has the appropriate level of training and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any of the following; ❑ Carrying out all duties re...
Definitions of Classes of Work. An employee will be appointed to one of the following levels and this will determine the pay rate applicable to the work performed. The levels are as follows: FPL Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. FPY Level 2 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service ❑ Occasional training of employees of same or lower level under instruction from Manager.
Definitions of Classes of Work. An employee will be appointed to one of the following levels and this will determine the pay rate applicable to the work performed. The levels are as follows:
Definitions of Classes of Work. An employee will be appointed to one of the following levels and this will determine the pay rate applicable to the work performed. The levels are as follows: MEM Level 1 Work at this grade is for employees without the equivalent of a minimum of six months experience directly relevant to the position in which they have been employed, including employees on probation. MEM Level 2 Work at this grade is for employees who perform routine, predictable and repetitive tasks of a manual nature under routine supervision. MEM Level 3 Work at this grade is for employees who work under general supervision and can provide guidance and on the job training to others. This level requires a minimum of 3 years experience with the company.
