Designated Support Contacts. You may appoint up to 4 designated support contacts for each supported Licensee IC, and will give Synopsys the names of all designated support contacts before making initial contact with the Synopsys support center. All technical communications, information, and materials exchanged between you and Synopsys regarding the Core Software will be conducted through your designated support contacts. You may change any designated support contact at any time by notifying Synopsys.
Designated Support Contacts. Licensee may designate no more than one (1) primary contact, and no more than two (2) secondary contacts, as the sole Designated Support Contacts.
Designated Support Contacts. Customer shall appoint up to two (2) individuals who are knowledgeable in the operation of the Product to serve as primary Customer contacts with MobileIron for support calls (“Designated Support Contacts”). All support calls shall be initiated through these contacts. Customer may change its primary or alternate contacts at any time upon written notification to MobileIron. Customer may appoint additional primary contacts upon receipt by MobileIron of the standard fees due for such additional support contacts. Customer may inquire with MobileIron support personnel to obtain the then-current pricing for such additional support contacts. Customer may not share login passwords or other benefits of this SMA with any other persons nor use any software updates or software upgrades or other Services furnished to Customer under this SMA for any product for which Customer has not purchased Services. THIRD PARTY SERVICES. Product accesses certain third party services (“Third Party Services”). Customer may only access and use such Third Party Services for so long as Customer has a current SMA in place with MobileIron for Software and is current on payment of the Support and Maintenance Fees for such Software. Customer’s use and/or access to Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If during the Maintenance Term a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this SMA for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund on any Support and Maintenance Fees paid (if any) for the relevant period remaining in the then-current Maintenance Term. MobileIron shall have no liability to Customer in connection with any termination of such services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to Customer.
Designated Support Contacts. The standard plan allows up to four named company contacts who can contact our support staff.
Designated Support Contacts. Exult and Customer will each designate three (3) persons on their technical staff who will be authorized to contact and conduct actions with respect to obligations hereunder. Each party will provide the other with the names, business telephone, mobile telephone, and pager numbers of such authorized persons and their alternates or successors.
Designated Support Contacts. Customer will appoint individuals knowledgeable in the operation and administration of the Software as primary contacts to initiate Support tickets with Dataiku (up to 5 individuals for Enterprise edition and up to 2 individuals for Business or Discover edition) (“Designated Support Contacts”). Dataiku will only be responsible for providing Designated Support Contacts with Support. Customer may change Designated Support Contacts at any time with written notification to Dataiku or appoint additional Designated Support Contacts by paying additional fees. Exhibit A Priority Level P1 P2 P3 P4 Description Critical error. “System is down” or Software is completely inoperative, or a condition severely and significantly impacting the API nodes, design nodes, or automation nodes. No procedural work around exists. For example, all API nodes crash, or the design Serious or high-impact on performance of Software affecting substantial number of users. Involves the Software operating in a severely restricted/reduced capacity causing significant impact to portions of the Customer’s business. No procedural work around Medium to low-impact problem. Involves partial non-critical functionality loss. May be a minor issue with limited or no loss of functionality for which there is a workaround available. For example, a data transformation function does not work as expected, Software is functional. Relates only to proposed feature enhancements, usage related questions and proposed modifications. No material impact on quality, performance or functionality of Software. For example, errors in or automation node crashes and the Software does not restart after the crashes. exists. and a workaround in code is required. Documentation, or a proposed feature enhancement. Target Initial Response Enterprise: 4 Business Hours Business: 8 Business Hours Discover: 2 Business Days Enterprise: 8 Business Hours Business: 2 Business Days Discover: 3 Business Days Enterprise: 1 Business Day Business: 2 Business Days Discover: Reasonable efforts Enterprise: 2 Business Days Business: 3 Business Days Discover: Reasonable efforts Target Enterprise: 2 Business Enterprise: 1 Business Day, As needed As needed Update Hours, escalation in 24 escalation in 72 hours to VP
