Development of Branding and Customized Routing for Directory Assistance and Operator Services. 1. Requirements - Pursuant to § 226 (b) of The Telecommunications Act of 1996, each provider of Operator Services is required to:
a. provide its brand at the beginning of each telephone call and before the consumer incurs any charge for the call; and
b. disclose immediately to the consumer, upon request a quote of its rates or charges for the call.
Development of Branding and Customized Routing for Directory Assistance and Operator Services. 1. If LSP uses SWBT operator and/or directory assistance service(s), LSP will:
a) provide its brand at the beginning of each telephone call and before the consumer incurs any charge for the call; and
b) disclose immediately to the consumer, upon request a quote of its rates or charges for the call.
c) Where SWBT provides LSPs OS and DA services via the same trunk, both the OS and DA calls will be branded with the same brand. Since SWBT's DA and OS utilize the same trunk group, LSP will receive the same brand for both DA/OS. Such branding will be provided pursuant to section 2 below.
2. If LSP uses SWBT operator and/or directory assistance service(s), SWBT will brand DA/OS in LSP's name based upon the criteria outlined below:
a) LSP will provide SWBT with written specification of its company name to be used in creating LSP specific branding messages for its DA/OS calls.
b) An initial nonrecurring charge applies per load for the establishment of Call Branding as well as a charge per subsequent load to change the brand. In addition, a per call charge applies for every DA/OS call handled by SWBT on behalf of LSP when such services are provided in conjunction with resale services. Prices for Call Branding are as outlined in Exhibit C, attached hereto and incorporated herein.
3. RATES/REFERENCE INFORMATION - SWBT will provide LSP DA/OS Rates/Reference Information based upon the criteria outlined below:
a) LSP will furnish DA/OS Rates/ Reference Information in a mutually agreed to format or media thirty (30) days in advance of the date when the DA/OS services are to be undertaken.
b) LSP will inform SWBT, in writing, of any changes to be made to such Rates/Reference Information ten (10) working days prior to the effective Rates/Reference change date. LSP acknowledges that it is responsible to provide SWBT updated Rates/Reference Information in advance of when the Rates/Reference Information is to become effective.
c) In all cases when a SWBT operator receives a rate request from a LSP end user, SWBT will quote the applicable DA/OS rates as provided by LSP.
d) An initial nonrecurring charge will apply for loading of LSP's DA/OS Rates/Reference Information as well as a charge for each subsequent change to either the LSP's DA/OS services Rates/ Reference Information as outlined in Exhibit C, attached hereto and incorporated herein. 17
4. CUSTOMIZED ROUTING - SWBT shall also offer LSP the opportunity to customize route DA/OS where technically feasible. LSP agrees to ...
Development of Branding and Customized Routing for Directory Assistance and Operator Services. 1. REQUIREMENTS - Pursuant to Section 226 (b) of The Telecommunications Act of 1996, each provider of Operator Services is required to:
a. Provide its brand at the beginning of each telephone call and before the consumer incurs any charge for the call; and
b. Disclose immediately to the consumer, upon request a quote of its rates or charges for the call.
c. Where SWBT provides CLECs OS and DA services via the same trunk, both the OS and DA calls will be branded with the same brand. Since SWBT's DA and 0S utilize the same trunk group, CLEC will receive the same brand for both DA/OS. Such branding will be provided pursuant Section 2. below.
2. CALL BRANDING - Except where CLEC purchases and maintains toll restriction or blocking for all of its resold end user lines, in compliance with F.1. above, CLEC shall purchase and SWBT shall provide DA/OS branding in CLEC's name based upon the criteria outlined below. If CLEC does not purchase and maintain toll restriction or blocking for all of its resold end user lines, CLEC acknowledges and agrees to meet its obligations for branding pursuant to Section 226 (b) of the Telecommunications Act as described above, and in accordance with the terms, conditions and prices as set forth in this agreement.
a. CLEC will provide SWBT with written specification of its company name to be used in creating CLEC specific branding messages for its DA/OS calls.
b. An initial non-recurring charge applies per load for the establishment of Call Branding as well as a charge per subsequent load to change the brand. In addition, a per call charge applies for every DA/OS call handled by SWBT on behalf of CLEC when such services are provided in conjunction with resale services. Prices for Call Branding are as outlined in Exhibit C, attached hereto and incorporated herein.
