Document Maintenance, Grievances Clause Samples
The 'Document Maintenance, Grievances' clause outlines the procedures for maintaining accurate records related to employee grievances and the process for addressing such complaints within an organization. Typically, this clause requires that all grievances be documented, tracked, and stored securely, and that there is a clear process for employees to submit complaints and for management to respond in a timely manner. By establishing these protocols, the clause ensures transparency and accountability in handling workplace issues, helping to resolve disputes efficiently and maintain a fair work environment.
Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include the following:
(1) date the Grievance was received;
(2) date and method of acknowledgement (orally or in writing);
(3) name of the person taking the Grievance;
(4) date of resolution and summary of the resolution;
(5) name of person resolving the Grievance; and
(6) date the Enrollee was notified of the resolution and how the Enrollee was notified (either orally or in writing). If the Enrollee was notified of the disposition in writing, the Contractor shall maintain a copy of the written notification.
(B) The Contractor shall maintain all written Grievances and copies of the written notices of resolution to the affected parties.
Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include:
(1) the date the Grievance was received;
(2) a general description of the Grievance;
(3) the name of the Enrollee for whom the Grievance was filed;
(4) the date and method of acknowledgement (orally or in writing);
(5) the name of the person taking the Grievance;
(6) the date of resolution and summary of the resolution;
(7) the date of each review, or if applicable, review meeting;
(8) the resolution, and date of resolution at each level of review, or if applicable, review meeting;
(9) the name of the person resolving the Grievance;
(10) the date the Aggrieved Person was notified of the resolution and how the Aggrieved Person was notified (either orally or in writing). If the Aggrieved Person was notified of the disposition in writing, the Contractor shall maintain a copy of the written notification; and
(11) any other pertinent documentation needed to maintain a complete record of all Grievances and to demonstrate that the Grievances were adjudicated according to the Contract provisions governing Grievances.
(B) The Contractor shall accurately, and in a manner accessible to the Department and available upon request to CMS, maintain all written Grievances and copies of the written notices of resolution to the affected parties.
Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include the following:
Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include the following:
(1) general description of the reason for the Grievance;
(2) date the Grievance was received;
(3) date and method of acknowledgement (orally or in writing);
(4) name of the person taking the Grievance;
(5) name of ▇▇▇▇▇▇▇▇▇ Person for whom the Grievance was filed;;
Document Maintenance, Grievances. (A) Using its previously established verbal complaint logging and tracking system, the Contractor shall log all oral Grievances and include the following:
(1) general description of the reason for the Grievance;
(2) date the Grievance was received;
(3) date and method of acknowledgement (orally or in writing);
(4) name of the person taking the Grievance;
(5) name of the Enrollee for whom the Grievance was filed;
(6) date of each review, or if applicable, review meeting;
(7) date of resolution and summary of the resolution;
(8) name of person resolving the Grievance; and
(9) date the Enrollee was notified of the resolution and how the Enrollee was notified (either orally or in writing). If the Enrollee was notified of the disposition in writing, the Contractor shall maintain a copy of the written notification.
(B) The Contractor shall accurately, and in a manner accessible to the Department and available upon request to CMS, maintain all written Grievances and copies of the written notices of resolution to the affected parties.