Emergency Technical Assistance Sample Clauses

Emergency Technical Assistance. (a) When a prob- lem is encountered that adversely affects service or performance with respect to the Products, any PCS System and/or PCS Sub-System, the System or any part thereof, in each case provided by the Vendor, an Owner maintenance techni- cian will attempt to repair or replace any malfunctioning Product adversely affecting such service or performance using the procedures recommended in the Maintenance and Instruction Manuals or the Operating Manuals. If unsuccess- ful, a technical representative of the Owner will consult the Vendor's desig- nated ETA group at the telephone number provided by the Vendor in subsection 2.26.3(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with the Owner's personnel regarding the problem on average within fifteen (15) minutes of any such noti- fication; provided that no single response will exceed thirty (30) minutes. If necessary and appropriate the Owner's technician will be dispatched to assist in the normal change-out of replaceable hardware units. (b) A problem adversely affecting service that has a severity level defined below either as an "E1 Emergency Condition" or an "E2 Emergency Condition" is to be addressed under the ETA procedures set forth below in this subsection 2.26.3 and in subsection 2.26. (i) An E1 Emergency Condition (this roughly corresponds to a Critical Condition in the Vendor's ISO 9001 documentation) means a problem resulting from any one or more of the following events: o [ ]. The Vendor must clear all E1 Emergency Conditions within twelve (12) hours of notification of their occurrence. Work must continue without any cessation until the defect causing the E1 Emergency Condition is solved or the severity thereof is reduced to a "P1 Major Condition", as defined below, or less. (ii) An E2 Emergency Condition (this roughly corresponds to Severity 1 Conditions in the Vendor's ISO 9001 documentation) means a problem resulting from any one or more of the following events: o [ ]. The Vendor must clear all E2 Emergency Conditions within twenty-four (24) hours of notification of such E2 Emergency Conditions. Work must continue without any cessation until the defect causing the E2 Emergency Condition is solved or the severity is reduced to a P1 Major Condition or less. (c) In the event that an E1 Emergency Condition or an E2 Emergency Condition should remain u...
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Emergency Technical Assistance. 52 2.26.4 ETA and CSR................................................ 56 2.27
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Emergency Technical Assistance. (a) When a problem is encountered that adversely affects service and/or performance with respect to a System, a Sprint maintenance technician will attempt to repair or replace any malfunctioning Equipment adversely affecting such service and/or performance using the procedures recommended in the operating and maintenance manuals. If unsuccessful, a Sprint technical representative will consult Supplier's designated ETA group at the telephone number provided by Supplier in subsection 4(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with Sprint's personnel regarding the problem within t 5 minutes of any such notification. (b) A problem adversely affecting service that has a severity level defined below either as an "El Emergency Condition" or an "E2 Emergency Condition" is to be addressed under the ETA procedures set forth below in this subsection 4 and in subsection 5. SPRINT PROPRIETARY INFORMATION - RESTRICTED
Sample 1
Emergency Technical Assistance. In the case of an emergency, Vendor shall be required to provide technical assistance within twenty-four (24) hours of notification of such need. To ensure that this requirement can be met, the City further requires that Vendor have a qualified technical representative residing in the State of Florida throughout the contract period. Vendor shall provide a phone number for the technical representative as well as their location. • Items may be tested/inspected for compliance with specifications by appropriate testing laboratories. • The data derived from any tests for compliance with specifications are public records and open to examination thereto in accordance with Chapter 119, Florida Statutes. • Items delivered not conforming to specifications may be rejected and returned at Vendor’s expense. These items and items not delivered as per delivery date in bid and/or purchase order may result in Vendor being found in default in which event any and all re-procurement costs may be charged against the defaulting Vendor. Any violation of these stipulations may also result in Vendor’s name being removed from the vendor/bidder mailing list. 1. The City shall furnish the following services/data to the Vendor for the performance of services: A. Access to City buildings and facilities to perform the work.
Sample 1

Related to Emergency Technical Assistance

  • Technical Assistance DFPS may provide informal support, guidance, clarification, and other forms of technical assistance via phone, email, and virtual meeting to resolve Grant or performance compliance issues. Grantee will document all such instances of technical assistance by DFPS in writing, including any implementation work.

  • DEVELOPMENT OR ASSISTANCE IN DEVELOPMENT OF SPECIFICATIONS REQUIREMENTS/ STATEMENTS OF WORK

  • Peer Assistance and Review (PAR) Consulting Teachers (CT) will be assigned to all new teachers with no prior teaching experience and tenured teachers rated ineffective on the qualitative measures at the end of the previous school year and recommended by the PAR Panel. Evaluations for Probationary and Ineffective Teachers:

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Safeguards 1. USAC and DSS will process the data matched and any data created by the match under the immediate supervision and control of authorized personnel to protect the confidentiality of the data, so unauthorized persons cannot retrieve any data by computer, remote terminal, or other means. 2. USAC and DSS will strictly limit authorization to these electronic data areas necessary for the authorized user to perform their official duties. All data in transit will be encrypted using algorithms that meet the requirements of the Federal Information Processing Standard (FIPS) Publication 140-2 or 140-3 (when applicable). 3. Authorized system users will be identified by User ID and password, and individually tracked to safeguard against the unauthorized access and use of the system. System logs of all user actions will be saved, tracked and monitored periodically. 4. USAC will transmit data to DSS via encrypted secure file delivery system. For each request, a response will be sent back to USAC to indicate success or failure of transmission.

  • Directory Assistance Service Updates 8.3.3.1 BellSouth shall update end user listings changes daily. These changes include: 8.3.3.1.1 New end user connections 3.3.1.2 End user disconnections

  • Legal Assistance The Board shall give full support including legal and other assistance for any assault upon the employee while properly acting in the discharge of his/her duties.

  • Technical Training The CAISO and the Participating TOs shall respond to reasonable requests for support and provide relevant technical training to each other’s employees to support the safe, reliable, and efficient operation of the CAISO Controlled Grid and to comply with any NERC or WECC operator certification or training requirements. Examples of such technical training include, but are not limited to: (1) the theory or operation of new or modified equipment (e.g., control systems, Remedial Action Schemes, protective relays); (2) computer and applicator programs; and (3) CAISO (or Participating TO) requirements. The Parties shall enter into agreements regarding the timing, term, locations, and cost allocation for the training.

  • Coronavirus Relief Fund – Rental Assistance Application The Coronavirus Relief Fund – Rental Assistance Application should contain all the necessary information to determine whether a Household is potentially eligible for CRF assistance. In accordance with the provisions of Sections 760.20-760.37, Fla. Stat., it is unlawful to discriminate on the basis of race, religion, color, sex, familial status, national origin, or handicap in the award application process for Eligible Housing. 1. At a minimum, an application for program assistance should contain the following items for each household member: a. The number of people residing in the household including name, age, relationship to head of household, current address and home phone number; b. Name and address of employer(s), work phone number(s), and position title with employer; c. Sources of income and a statement signed by all of the adults who reside in the household consenting to the disclosure of information for the purpose of verifying income for determining eligibility for program assistance; d. A signed statement indicating that the applicant understands that all information provided is subject to Florida’s public records laws; and e. A statement that it is a first-degree misdemeanor to falsify information for the purpose of obtaining assistance.

  • Directory Assistance Service 8.3.1 Directory Assistance Service provides local end user telephone number listings with the option to complete the call at the caller's direction separate and distinct from local switching.

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