Emergency Technical Assistance. (a) When a prob- lem is encountered that adversely affects service or performance with respect to the Products, any PCS System and/or PCS Sub-System, the System or any part thereof, in each case provided by the Vendor, an Owner maintenance techni- cian will attempt to repair or replace any malfunctioning Product adversely affecting such service or performance using the procedures recommended in the Maintenance and Instruction Manuals or the Operating Manuals. If unsuccess- ful, a technical representative of the Owner will consult the Vendor's desig- nated ETA group at the telephone number provided by the Vendor in subsection 2.26.3(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with the Owner's personnel regarding the problem on average within fifteen (15) minutes of any such noti- fication; provided that no single response will exceed thirty (30) minutes. If necessary and appropriate the Owner's technician will be dispatched to assist in the normal change-out of replaceable hardware units.
Emergency Technical Assistance. 52 2.26.4 ETA and CSR................................................ 56 2.27
Emergency Technical Assistance. In the case of an emergency, Vendor shall be required to provide technical assistance within twenty-four (24) hours of notification of such need. To ensure that this requirement can be met, the City further requires that Vendor have a qualified technical representative residing in the State of Florida throughout the contract period. Vendor shall provide a phone number for the technical representative as well as their location. NON-CONFORMANCE TO CONTRACT CONDITIONS • Items may be tested/inspected for compliance with specifications by appropriate testing laboratories. • The data derived from any tests for compliance with specifications are public records and open to examination thereto in accordance with Chapter 119, Florida Statutes. • Items delivered not conforming to specifications may be rejected and returned at Vendor’s expense. These items and items not delivered as per delivery date in bid and/or purchase order may result in Vendor being found in default in which event any and all re-procurement costs may be charged against the defaulting Vendor. Any violation of these stipulations may also result in Vendor’s name being removed from the vendor/bidder mailing list. CITY OF OCALA RESPONSIBILITIES
Emergency Technical Assistance. (a) When a problem is ------------------------------ encountered which adversely affects service and/or performance with respect to the Products, any PCS System and/or the System and/or any part thereof, in each case provided by the Vendor, an Owner maintenance technician will attempt to repair or replace any malfunctioning Product adversely affecting such service and/or performance using the procedures recommended in the Maintenance and Instruction Manuals and/or the Operating Manuals. If unsuccessful, an Owner technical representative will consult the Vendor's designated ETA group at the telephone number provided by the Vendor in subsection 2.26.3(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with the Owner's personnel regarding the problem within fifteen (15) minutes of any such notification.
Emergency Technical Assistance. ETA"). (a) When a problem is -------------------------------------- encountered that adversely affects service or performance with respect to the Products, any PCS System, the System or any part thereof, in each case provided by the Vendor, an Owner maintenance technician will attempt to repair or replace any malfunctioning Product adversely affecting such service or performance using the procedures recommended in the Maintenance and Instruction Manuals or the Operating Manuals. If unsuccessful, a technical representative of the Owner will consult the Vendor's designated ETA group at the telephone number provided by the Vendor in subsection 2.26.3(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with the Owner's personnel regarding the problem on average within fifteen (15) minutes of any such notification; provided that no single response will exceed thirty -------- ---- (30) minutes. If necessary and appropriate the Owner's technician will be dispatched to assist in the normal change-out of replaceable hardware units.
Emergency Technical Assistance. (a) When a problem is encountered that adversely affects service and/or performance with respect to a System, a Sprint maintenance technician will attempt to repair or replace any malfunctioning Equipment adversely affecting such service and/or performance using the procedures recommended in the operating and maintenance manuals. If unsuccessful, a Sprint technical representative will consult Supplier's designated ETA group at the telephone number provided by Supplier in subsection 4(c) below. Following receipt of notification by the ETA group, the ETA group will utilize all available technical resources and will ensure that a qualified technical engineer is communicating with Sprint's personnel regarding the problem within t 5 minutes of any such notification.
