Facilitators and barriers of compassionate care Sample Clauses

Facilitators and barriers of compassionate care. The literature identifies factors which influence or hinder the delivery of compassionate care (Xxxxx et al, 2013; Xxxxxxxx et al, 2013; Xxxxxxxx et al, 2014; Xxxxxx et al, 2017; Xxxxxxxxxxxx et al, 2015). Xxxxxxxxxxxx et al (2015) conducted a mixed methods study in the UK within a University setting exploring the perceptions of healthcare professionals including nurses (n=155) and student nurses (n=197) on compassionate care and factors which facilitate or hinder the delivery of compassionate care. The findings demonstrated that factors included individual and relationship factors, organisational factors and leadership factors (Xxxxxxxxxxxx et al, 2015). Participants identified individual factors, which enabled the delivery of compassionate care as drawing on personal attributes such as being approachable and non-judgmental to establish compassionate relationships with patients and their families (Xxxxxxxxxxxx et al, 2015). Participants reported that developing an emotional connection with patients, being with the patient and attending to the small things which matter to the patients enabled them to respond compassionately to the patients and their families. Participants reported individual factors hindering the delivery of compassionate care as working long hours without a break, fatigue and hunger and working with patients and families who were aggressive and challenging. Xxxxxxxxxxxx et al (2015) also found organisational factors, which were barriers to the participants’ ability to deliver compassionate care as time constraints, increased workload, staff shortage and business style service delivery. The findings are consistent with the findings of a longitudinal qualitative study by Xxxxx et al (2007) which explored the experiences and the ideals and values of newly qualified nurses within acute care settings and identified structural and organisational barriers to compassionate care as time pressures, staff shortages, heavy workload resulting in staff having to expedite nursing care, a focus on task-oriented care instead of patient-centred care and high turnover and throughput of patients. Although the focus of the study by Xxxxx et al (2007) was not about compassionate care, the barriers to the delivery of compassionate care emerged from the data. The literature also identified other organisational barriers to the delivery of compassionate care including an overemphasis on targets, productivity and efficiency in the NHS (Xxxxx-Xxxxxx and Xxxxxxxx, 20...
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