Fault Correction Sample Clauses
Fault Correction i. Upon notification to DMP by Licensee in accordance with the provisions of Section 8(d) below of any Fault in the Software, DMP shall promptly investigate the reported Fault and thereafter shall use its commercially reasonable efforts to provide Fault Correction services to Licensee in accordance with Exhibit B.
ii. With respect to each request for Services, Licensee shall provide DMP with descriptions of any Software problems in order to facilitate the repair or correction of the Software and shall cooperate with DMP in the requested repair or correction.
iii. To the extent reasonably practicable, DMP shall provide Fault Correction services over the telephone by providing verbal advice or remotely through the internet.
iv. Additional fees (at DMP’s standard rates in effect from time to time) may be charged to Licensee (at DMP’s option) for Fault Correction services provided outside Business Hours at Licensee’s request or for Faults resulting, in whole or in part, from any one or more of the following (each, a “Service Exception”):
A. any failure by the Licensee to comply with its obligations contained in Section 8(f) below;
B. any failure, error or defect in the Supported System;
C. any modification of any portion of the Software, if such modification is made, in whole or in part, by Licensee or any person other than DMP or its authorized subcontractors;
D. any misuse of the Software or operator error;
E. any defects or errors caused by the use of the Software on or with equipment (other than the Supported System); or
F. any defects or errors caused by a condition of force majeure as provided in Section 16 below.
Fault Correction. Provide the capability to automatically attempt to restore of faulty circuit cards or software upon detection of system errors. System will also allow for manual intervention of an automatic restore procedure.
Fault Correction. Provide a trouble shooting and fault location guide along with sequential instructions on the quick return of malfunctioning Equipment to normal operation.
Fault Correction. In case of critical faults Flockler shall start problem isolation and resolution immediately in accordance with Response Times as set above and the correction work continues, also outside Support Hours, until the problem is fixed. In case of major fault, Flockler shall start problem isolation and resolution immediately in accordance with Response Times as set above and the Correction work is done during working hours and a Correction is being delivered as Update or workaround during support hours. In case of minor faults Flockler shall repair the fault during office hours and the Correction will be delivered in the next Software Update.
Fault Correction. The Implementation Agency will be responsible for correcting all faults found during the acceptance process at no extra cost to Authority. The Governance Structure defined in Schedule 7 established for the project shall ascertain what all measured risks that needs to be accepted; however IA shall at each such occurrence/incident be responsible for providing resolution in terms of correction, prevention and remediation throughout the project tenure. The Governance Framework shall establish appropriate processes for notifying the IA of any deviations from the norms, standards or guidelines at the earliest instance, after noticing the same, to enable the IA to take corrective action. Such an involvement and guidance by the agencies shall not, however absolve the IA of the fundamental responsibility of designing, developing and implementing the financial management system to deliver services in conformity with the RFP, SLA and the agreement. All changes would be addressed via change management process defined in section. Development and testing of the system would be at an off-shore location but UAT by business users should be done through access to test instances of application in testing environment setup by the implementation agency. Implementation agency should provide status and results of various system related testing (all stages of the software testing lifestyle) and provide UAT test cases/scenarios.