Frequency Produced by Delivery Sample Clauses

Frequency Produced by Delivery. Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting period Every 9 months (first report covering the period Jan – Sep 2018) Component Provider Survey form prepared by EGI Foundation
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Frequency Produced by Delivery. Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer Email to the Provider All reports shall follow predefined templates9.
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Frequency Produced by Delivery. Services Performance The document Every six months EGI Foundation Email to the Report provides an overall Customer assessment of service performance (per month) and SLA target performance achieved during the last 6 months Scientific Publications The document Yearly and with the Customer During satisfaction report provides a list of Agreement ending. review scientific publications benefiting from the Service. All reports shall follow predefined templates .
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Frequency Produced by Delivery. Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting period Every 6 months starting Provider Survey form prepared by EGI Foundation Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer Email to EGI Foundation contact Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer Email to EGI Foundation contact All reports shall follow predefined templates8. Violations As defined in Corporate-level EGI Operational Level Agreement. -------------------------------------------------------------- The Provider commits to inform the Customer, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: In case of violations of the Services targets for two consecutive months, the Provider will provide justifications and a plan for Services enhancement to the Customer. The Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. The Customer will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation. Escalation and complaints For escalation and complaints, the Provider contact point shall be used, and the following rules apply. In case of repeated violation of the Services targets for four consecutive months, a review of the Agreement and of the Services enhancement plan will take place involving the parties of the Agreement. Complaints or concerns about the Services provided should be directed to the Provider contact who will promptly address these concerns. Should the Customer still feel dissatisfied, about either the result of the response or the behaviour of the Provider, EGI FoundationDirector xxxxxxxx@xxx.xx should be informed. Information security and data protection As defined in Corporate-level EGI Operational Level Agreement -------------------------------------------------------------- The following rules for information security and data protection apply: Assertion of absolute security in IT systems is impossible. The Provider is making every...
Sample 1Sample 2
Frequency Produced by Delivery. Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting period Every 9 months (first report covering the period Jan – Sep 2018) Provider Survey form prepared by EGI Foundation Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer Email to EGI Foundation contact All reports shall follow predefined templates4.
Sample 1
Frequency Produced by Delivery. Service Performance Report The document provides the overall assessment of service performance (per month) and OLA target performance achieved during reporting period Every 9 months (first report covering the period Jan – Sep 2018) Provider Survey form prepared by EGI Foundation Violations As defined in Corporate-level EGI Operational Level Agreement. Escalation and complaints For escalation and complaints, the Provider contact point shall be used, and the following rules apply. In case of repeated violation of the Services targets for four consecutive months, a review of the Agreement and of the Services enhancement plan will take place involving the parties of the Agreement. Complaints or concerns about the Services provided should be directed to the Provider contact who will promptly address these concerns. Should the Customer still feel dissatisfied, about either the result of the response or the behaviour of the Provider, EGI Foundation Director xxxxxxxx@xxx.xx should be informed. Information security and data protection As defined in Corporate-level EGI Operational Level Agreement Responsibilities Of the Provider Additional responsibilities of the Provider are as follow: Adhere to all applicable operational and security policies and procedures5 and to other policy documents referenced therein; Use communication channel defined in the agreement; Attend OMB6 and other operations meeting when needed; Accept EGI monitoring services provided to measure fulfilment of agreed service level targets. Changes in the system must be rolled in production in a controlled way in order to avoid service disruption Of the Customer The responsibilities of the customer are: Raise any issues deemed necessary to the attention of the Provider; Collect requirements from the Resource infrastructure Providers; Support coordination with other EGI services Provide monitoring to measure fulfilment of agreed service level targets. Review, extensions and termination There will be reviews of the service performance against service level targets and of this Agreement at planned intervals with the Customer according to the following rules: Technical content of the agreement and targets will be reviewed on a yearly basis. 1 xxxxx://xxxxxxxxx.xxx.xx/document/2752 2 xxxxx://xxxx.xxx.xx/wiki/Staged_Rollout 3 xxxxx://xxxx.xxx.xx/wiki/Software_Provisioning_Process 4 xxxx://xxxxxxxx.xxx.xx/ 5 xxxxx://xxx.xxx.xx/about/policy/policies_procedures.html 6 xxxxx://xxxx.xxx.xx/wiki/OMB This work by...
Sample 1

Related to Frequency Produced by Delivery

  • Frequency Your milk must be supplied on a consistent basis throughout the week on either a daily or skip-a-day basis as agreed by you and DFMC, except in emergencies. DFMC has no obligation to collect your milk more frequently than once per day, but may agree to do so from time to time. If, at DFMC’s election, your milk is collected more frequently than you require, no Gate Fees or charges will apply for the additional collections.

  • Delivery Point (a) All Energy shall be Delivered hereunder by Seller to Buyer at the Delivery Point. Seller shall be responsible for the costs of delivering its Energy to the Delivery Point consistent with all standards and requirements set forth by the FERC, ISO-NE, the Interconnecting Utility and any other applicable Governmental Entity and any applicable tariff.

  • PRODUCT DELIVERY Delivery must be made as ordered to the address specified on the Purchase Order and in accordance with the terms of the Contract. Delivery shall be made within thirty calendar days after receipt of a Purchase Order by the Contractor, unless otherwise agreed to by the Authorized User and the Contractor. The decision of the Commissioner as to compliance with delivery terms shall be final. The burden of proof for delay in receipt of a Purchase Order shall rest with the Contractor. In all instances of a potential or actual delay in delivery, the Contractor shall immediately notify the Commissioner and the Authorized User, and confirm in writing the explanation of the delay, and take appropriate action to avoid any subsequent late deliveries. Any extension of time for delivery must be requested in writing by the Contractor and approved in writing by the Authorized User. Failure to meet such delivery time schedule may be grounds for cancellation of the order or, in the Commissioner’s discretion, the Contract.

  • Deliveries (a) On or prior to the Closing Date, the Company shall deliver or cause to be delivered to each Purchaser the following:

  • Quantity If Seller delivers more than the quantity of Goods ordered, Buyer may reject all or any excess Goods. Any such rejected Goods shall be returned to Seller at Seller's risk and expense. If Buyer does not reject the Goods and instead accepts the delivery of Goods at the increased or reduced quantity, the Price for the Goods shall be adjusted on a pro-rata basis.

  • Contract Quantity The Contract Quantity during each Contract Year is the amount set forth in the applicable Contract Year in Section D of the Cover Sheet (“Delivery Term Contract Quantity Schedule”), which amount is inclusive of outages.

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