Guidance Note. Customer to insert liability limits which are appropriate for its requirements and represent the right apportionment of risk between the Customer and the Supplier. The aim should be to establish liability ceilings reflecting a combination of the best estimate of the losses that the Customer might suffer in the event of a default by the Supplier, the likelihood of those losses occurring and the value for money considerations in limiting liability
Guidance Note. Insert full details of the change including: Reason for the change; Full Details of the proposed change; Likely impact, if any, of the change on other aspects of the Contract;
Guidance Note departmental customer to insert any other warranties, representations or undertakings that will apply throughout the Contract Period and which apply for each and every SOW under this Contract
Guidance Note. This provision is to be completed by the Supplier where the registered office of the Guarantor is not situated in England and Wales.]
Guidance Note. Clause 14 of the Template Call Off Terms provides the Customer with a right to retain and deduct Call Off Contract Charges as compensation or terminate this Call Off Contract for Material Breach in the event of a Critical Service Level Failure. See also the definition of Critical Service Level Failure. The intention is to provide certainty over what level of performance by the Supplier in relation to Service Levels would trigger the aforementioned rights. See the above examples and include any specific events that would constitute Critical Service Level Failure] [The number of Service Level Performance Criteria for the purpose of Clause 13.6.1 shall be [ ]]
Guidance Note. Only to be used where TUPE is not intended to apply at commencement. ]
Guidance Note. The parties' attention is drawn to the various customer guidance notes highlighted in GREEN and information/schedules to complete and square brackets highlighted in YELLOW in this document. Customers awarding the Call Off Contract by way of the Further Competition Procedure should note that they are responsible for identifying any parts of the Supplier’s responses to the further competition documentation which are relevant to the Call Off Contract and incorporating them within before signature. For example, if the Customer has asked award questions about the provision of Services and wishes responses to be binding upon the Supplier, then the Customer must supplement its already defined Call Off Schedule 2 (Services) with such responses. Or, if the Customer has assessed price at Further Competition, then the Customer must insert such price responses into Annex 1 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing). Customer may as an alternative insert the Supplier’s entire response to the further competition documentation as a Call Off Schedule, however as a matter of best practice, the Authority does not recommend this approach for this type of procurement. Before any Call Off Contract is entered, the Customer should ensure that they have read the customer guidance notes, taken any actions necessary and then delete the guidance notes from this document and the square brackets or both the square brackets and the text included in them. The guidance is not exhaustive and has been included to assist the Customer in completing the required information with sufficient detail. If the Customer requires the assistance of the Supplier to fill in certain sections of the Template Order Form this will be agreed between the parties. Delete this page before signature]
Guidance Note the Call Off Contract Charges must be consistent with the provisions of Framework Schedule 3 (Framework Prices and Charging Structure) and paragraph 66 of this Call Off Schedule] [ ] This Call Off Schedule specifies: In Part A, the Implementation Plan in accordance with which the Supplier shall provide the Services; In Part B, the Customer Responsibilities in respect of facilitating the Supplier’s achievement of the Implementation Plan; and In Part C, The Key Personnel and their Key Roles assigned by the Supplier to this Call Off Contract in accordance with Clause 26.1 of this Call Off Contract (Key Personnel).
Guidance Note. The Ministry of Defence to select and refine during the Further Competition Procedure]
Guidance Note. Prior to the commencement of the Framework Agreement, the Authority will incorporate here, the Supplier’s tendered Framework Prices )
