Hardware availability. As long as the components of the hardware selected by the customer, which are not needed for non- redundant operation of the hardware concerned, are functioning, the hardware is deemed available. This availability is checked via monitoring systems and visual checks by Host Europe GmbH. The guaranteed hardware availability for the various products can be found in Annex A to this Service Level Agreement.
Hardware availability. Combell repairs or replaces free of charge all faulty hardware that is topic of the Agreement. Incidents relating to hardware that cause downtime are considered business-critical incidents and are solved accordingly. Combell consistently maintains a supply of spare systems and components to perform the repair as soon as possible. The Customer itself cannot make changes to its server. Servers are located in a highly secure environment, to which only Xxxxxxx’s representatives have access. Upon request, it is possible for the Customer to visit its server and the local data centre infrastructure.
Hardware availability. Vendor guarantees that all Vendor-owned or provided hardware operated and maintained ("Hardware") will be operational at least 99.9% of the time in each calendar month for standard services. Upon receiving a Request, Vendor will calculate the duration of any Hardware Unavailability to Customer.
Hardware availability. Propell Terminal Products are manufactured by third parties and resold by Propell. While Xxxxxxx uses reasonable efforts to maintain sufficient supply of the Propell Terminal Products, inventory shortages at our manufacturers and distributors may affect our ability to fulfil an order. If there is a delay in manufacture or distribution of a certain Propell Terminal Product that we believe will affect your order, we will use reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule. Propell is not obliged to accept any order, and we may cancel accepted orders at any time if we are unable to fulfil the order for any reason. If you submit an order, and we accept the order, you are bound by the order unless Propell cancels the order. If we cancel your order, we will fully refund the purchase price to you.
Hardware availability. Subject to any exclusions referenced herein, in the event that (i) any of i2i Hardware fails and Customer notifies i2i of such failure as provided above and (ii) i2i fails to replace such failed i2i Hardware with hardware providing substantially similar functionality within one (1) hour of i2i’s receipt of a trouble ticket reporting Qualified Downtime or i2i’s technical personnel identifying a failure of i2i Hardware, as applicable, i2i will issue the Customer a Service Credit shall equal five percent (5%) of the Monthly Recurring Charges for such Service for such month in which Qualified Hardware Downtime first occurred and thereafter during the pendency of such unavailability, the Service Credit shall increase by an additional five percent (5%) for each continuous sixty (60) minutes of Qualified Hardware Downtime up to a maximum of twenty five percent (25%) of the Monthly Recurring Charges for such Service for such month in which the Qualified Hardware Downtime first occurred. Service Credits are based directly on all i2i Hardware affected by Qualified Hardware Downtime. Products, Services or Hardware not related to Qualified Hardware Downtime do not qualify for a Service Credit.
