Hosting and Managed Services Tiers Sample Clauses

Hosting and Managed Services Tiers. As set forth in an applicable Order Form, purchasing a Subscription Plan entitles Customer to receive Hosting and Managed Services according to the following tiers (V means available, X means Not available for this tier) : Hosting and Managed Services Tiers Enterprise Enterprise S Ultimate Registered Users limit Specified in Order Form Specified in Order Form Specified in Order Form Service Features Domain name Customizable Customizable Customizable Resources Dedicated Dedicated Dedicated + options Disk Space (per user) 1 GB 1 GB 1 GB Reserved Bandwidth (per user per month) 500 MB 500 MB 500 MB Security and Data Privacy Policy V V V Backup and Restore Policy Daily backup with 7 days retention Daily backup with 1 month retention Daily backup with 1 month retention Service Provisioning Installed Systems provision Production Production Production + options Datacenter location choice Europe, USA, Asia Europe, USA, Asia Europe, USA, Asia Scheduled Maintenance Window choice V V V Custom domain X V V Custom extensions deployment X V V Enterprise Directory or SSO Integration SSO SSO V Service Management Service Level Objective 99,9% uptime 99,9% uptime 99,9% uptime Guaranteed Restoration Time 8h 8h 8h Automatic Software Version update V V V On-demand tasks credit (per year) 8h 8h 8h One-off patches V V V Appendix 4: eXo Official Add-ons The table below lists all supported add-ons for currently supported versions of the Software. Not all versions of every add-on is supported with every version of the Software. Compatibility matrix is available at xxxxx://xxx.xxxxxxxxxxx.xxx/terms-conditions/supported-environments.pdf Add-on name Introduces Specific Terms Required Subscription Plan Eligible to Hosting and managed Option Requires an additional subscription fee exo-cmis-addon - eXo CMIS Integration No Enterprise or Ultimate Yes No exo-remote-edit - eXo Remote Edit No Enterprise or Ultimate Yes No exo-cas - eXo CAS integration No Enterprise or Ultimate Yes No exo-xxxx - eXo SAML2 integration No Enterprise or Ultimate Yes No exo-spnego - eXo SPNEGO integration No Enterprise or Ultimate Yes No exo-web-pack - eXo Web Pack No Enterprise or Ultimate Yes No exo-onlyoffice - eXo Only Office editors Yes Professional, Enterprise or Ultimate Yes Options exo-wiki - eXo Notes No Enterprise or Ultimate Yes No Exo-forum - eXo Forum No Enterprise or Ultimate Yes No Appendix 5 : Data Protection
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Related to Hosting and Managed Services Tiers

  • Managed Services HP will provide the services as described in a Statement of Work (“SOW”) attached to this Agreement or incorporating it by reference. Each party will appoint a single point of contact as set forth in the SOW who will serve as their primary representative, have overall responsibility for managing performance, and meet with the other party’s representative to review progress. Change requests are governed by the change management procedures as set forth in the SOW.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Academic Policies and Student Support Services X. Xxxx College courses offered as dual credit, regardless of where they are taught, follow the same syllabus, course outline, textbook, grading method, and other academic policies and procedures as the courses outlined in the Hill College policy manual, catalog, and student handbook. [TAC 19, Part 1, Chapter 4, Subchapter D, 4.85(g)(1)]

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Anesthesia Services This plan covers general and local anesthesia services received from an anesthesiologist when the surgical procedure is a covered healthcare service. This plan covers office visits or office consultations with an anesthesiologist when provided prior to a scheduled covered surgical procedure.

  • Cloud Services You will not intentionally (a) interfere with other customers’ access to, or use of, the Cloud Service, or with its security; (b) facilitate the attack or disruption of the Cloud Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Cloud Service that negatively impacts the Cloud Service’s operation; or (d) submit any information that is not contemplated in the applicable Documentation.

  • Beta Services From time to time, We may invite You to try Beta Services at no charge. You may accept or decline any such trial in Your sole discretion. Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation or by a description of similar import. Beta Services are for evaluation purposes and not for production use, are not considered “Services” under this Agreement, are not supported, and may be subject to additional terms. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date that a version of the Beta Services becomes generally available. We may discontinue Beta Services at any time in Our sole discretion and may never make them generally available. We will have no liability for any harm or damage arising out of or in connection with a Beta Service.

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are in the SLA. The remedies above are Customer’s sole remedies for breach of the warranties in this section. Customer waives any breach of warranty claims not made during the warranty period.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Information Services Traffic 5.1 For purposes of this Section 5, Voice Information Services and Voice Information Services Traffic refer to switched voice traffic, delivered to information service providers who offer recorded voice announcement information or open vocal discussion programs to the general public. Voice Information Services Traffic does not include any form of Internet Traffic. Voice Information Services Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. Voice Information services Traffic is not subject to Reciprocal Compensation as Local Traffic under the Interconnection Attachment.

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