Service Provisioning. Provisioning of the engin DSL Service will take place once your order has been approved. Provisioning can take up to 21 business days to occur. During the provisioning process, a technician may be sent out to perform the cutover at the local exchange or Main Distribution Frame (MDF) contained in a Multiple Dwelling Unit. We will endeavour to activate the engin DSL Service within 24 hours of the ‘cutover’; however events beyond our control may cause delays in activation. A technician may need access to your residence and if such a scenario arises, for example if an active telephone line has not existed at your premises prior to your order being made, you will be contacted to arrange a convenient time for this to take place. It is essential that an English speaking adult be present if a technician needs access to the residence. The owner of the residence must approve and permit the technician accessing the residence. If you are not the owner of the residence, you a required to seek permission from the owner of the residence. If you or an English-speaking adult is not available at the premises when the cutover appointment has been arranged to take place, the cutover will not proceed and you may be charged a Reschedule fee. In this event a new appointment will have to be arranged for the cutover to take place. You acknowledge that you indemnify engin of all responsibility and liability regarding installations made during the provisioning process by third parties. You acknowledge that the provision of the Service does not include the installation, maintenance or provision of cabling or equipment beyond the Service Delivery Point at your residence. You acknowledge that engin may not activate the order within the timeframe specified. This will only occur for technical or operational reasons and will occur in a non – discriminatory manner. You acknowledge that all local wiring at your premises is your responsibility. engin will not be held liable for faults within your premises. An accredited technician must fix any faults at your premises. If you lodge a fault resolution ticket with engin, and we organise technical assistance through a third party technician, you acknowledge that any fees will be on charged to you in the event that the fault is within your premises or with your equipment or hardware.
Service Provisioning a. The Service operates using either a Mobile Network Operator’s or an Internet Service Provider’s service (in either case, the “Carrier”), which services are provided to you and the User through a separate contractual relationship. This Agreement and the use of the Services do not modify or replace the terms of any agreement applicable between you and your Carrier. By using the Service, you acknowledge that the Carrier service charges incurred are for your and the User’s own account when accessing the Service.
b. Celbux bears no responsibility or liability for Carrier failure, uncompleted transactions as a result of Carrier disruption or delay, or the unavailability of the Carrier service, which is a prerequisite for the Service, at any time.
c. It is your duty to ensure that your operational system, transactional system, computer or mobile device is compatible with the use of the Service.
Service Provisioning. 5.1. The Company will use its reasonable endeavours to ensure that the Services are ready for use by the Committed Delivery Date. Where the Service is being provisioned as part of a multi-product or multi-site solution, the project timelines jointly agreed between the parties will override the Committed Delivery Date in respect of individual Services and associated Service Credits. Notwithstanding the foregoing, any dates given for commencement of Services are estimates only and the Company shall have no liability for any failure to meet any Committed Delivery Date.
5.2. Unless the parties agree otherwise, the Client must agree an appointment for installation at a Site with the Company within 10 days of the Company notifying the Client of the Company’s proposed installation date. Where the Client does not comply with this clause, the Company will revert to its proposed installation date at a Site, unless the parties agree a new Committed Delivery Date.
5.3. The Client will be charged out-of-hours rates for any installation work required outside of Business Days at the rate of 150% of standard installation rates (or such other out-of-hours rate as may be notified by the Company from time to time), save where the Company incurs significant extra costs in which case the Client will be charged on a time and materials basis.
5.4. If a delay in provisioning the Services is caused by the Client, the Committed Delivery Date shall be extended by a reasonable period and the installation Fees may be increased by a reasonable amount to reflect any increase in installation costs which the Company incurs, including any charges for which it is liable to its Carrier(s), as a result, subject to the Company confirming such costs to the Client in writing.
5.5. Where an Order Form is modified prior to the Committed Delivery Date, the Company may charge the Client for any reasonable costs the Company incurs, including any charges for which it is liable to its Carrier(s), as a result of such modification and the Company may amend the installation and/or monthly rental Fees due to such costs.
5.6. The Client accepts that it may not be able to receive the Services due to certain technical restrictions, including without limitation restrictions on the geographical areas in which certain Services are available, and the Company reserves the right to not provide a Service to any Site, including where it is deemed not suitable for the provision of the Service, or exceptionally to with...
Service Provisioning. (a) Upon acceptance of a service order, LIFECOMM will process and activate the cellular connectivity portion of the LIFECOMM Connectivity Service. The parties acknowledge and agree that LIFECOMM will purchase the cellular connectivity portion of the LIFECOMM Connectivity Service from a third-party wireless network operator (the “Wireless Carrier”) and that LIFECOMM’s provision of the cellular connectivity portion of the LIFECOMM Connectivity Service is subject to all of the terms and conditions of an agreement between such Wireless Carrier and LIFECOMM, including those terms set forth in Attachment D, which are incorporated into this Agreement by reference.
(b) If the wireless services agreement between LIFECOMM and the Wireless Carrier terminates or expires for any reason, LIFECOMM will use commercially reasonable efforts to find a replacement Wireless Carrier to provide the cellular connectivity portion of the LIFECOMM Connectivity Service, and shall promptly notify AMAC of such termination or expiration so that AMAC may assist, as LIFECOMM and AMAC jointly deem appropriate, with finding a replacement Wireless Carrier.
Service Provisioning. 3.1. Upon the receipt of order forms, SGIX shall acknowledge via email with the Client Communication document within five (5) working days. This document contains all relevant information necessary for service implementation.
3.2. Request-For-Service (RFS) date indicated in the order form may change depending on the provisioning lead time of cross-connects in the data centre.
Service Provisioning. A. Once service has been duly requested, the Company will provide the requested service within a reasonable time. In the event that the Company, due to lack of facilities or for other reasons, is prevented from providing the Service, the pending application and the applicant may request a refund of any deposit. The application is only a service request and does not obligate the Company, except under reasonable conditions.
B. The Company may apply additional charges if the user facilities are not available to provide the requested service or if the Company concludes that it is necessary to perform additional work and / or services. This being the case, the Company will inform the CUSTOMER of the applicable charges and proceed with the Service requested only with prior written agreement between the parties to include these additional charges. If the CUSTOMER does not agree to pay additional charges, the Company is obliged to provide the requested service. 31.5 Contract Tariff Option 4 (Cont.)
Service Provisioning. AWS will provide E9-1-1 Service to its AWS Wireless End Users in part through interconnection with the E9-1-1 network systems established and maintained by SBC-13STATE. The Parties will route 9-1-1 Calls to the Designated, Default, or Alternate PSAP in a manner that will enable the 9- 1-1 Attendant to communicate with the AWS Wireless End User and to determine the appropriate Phase I or Phase II Data.
Service Provisioning. 1. Provide the ability to provision Virtual Machines, storage and bandwidth dynamically (or on- demand), on a self-service mode or as requested.
2. Enable Service Provisioning via online portal/interface (tools).
3. Enable Service Provisioning via Application Programming Interface (API).
4. Secure provisioning, de-provisioning and administering [such as Secure Sockets Layer (SSL)/Transport Layer Security (TLS) or Secure Shell (SSH)]
5. Support the terms of service requirement of terminating the service at any time (on-demand).
6. Provide a webpage and associated Uniform Resource Locator (URL) that describes the following:
a. Service Level Agreements (SLAs)
b. Help Desk and Technical Support
c. Resources (Documentation, Articles/Tutorials, etc)
7. Make the Management Reports as per users requirement via online interface. These reports shall be available for one year after being created.
8. The Service Provider is expected to carry out the capacity planning in advance to identify & provision, where necessary, the additional capacity to meet the user growth and / or the peak load requirements to support the scalability and performance requirements of the solution. There should not be any constraints on the services.
9. The Service Provider shall ensure that effective Remote Management features exist so that issues can be addressed by the User Department in a timely and effective manner.
10. Service Provisioning shall be available with two factor authentication via the SSL through a web browser.
Service Provisioning. 2.8.1. New or upgrade handsets and SIM cards shall be supplied within 5 working days of receipt of a valid service request.
2.8.2. The Service Provider shall maintain an appropriate level of stock to meet TfL’s demand for new or upgrade handsets. This is dependant on the model required and the stock available to the Service Provider from handset manufacturers.
2.8.3. The Service Provider shall set-up the mobile email service (both BlackBerry and Windows Mobile) for users within 5 working days of a new service request.
2.8.4. The Service Provider shall be required to work with TfL to improve the ordering process that is currently in place.
Service Provisioning a. Supplier will support industry common methods of federated authentication for Cellulant user accounts, with Supplier authenticating such Cellulant user accounts by Cellulant centrally managed multi-factor Single Sign-On (SSO), using OpenID Connect (OIDC) or Security Assertion Markup Language (XXXX).
