ICT Services. 12.1.1 The Service Provider must do all things necessary to deliver the Outcomes through the provision of the Register ICT Services and must provide the Register ICT Services to maintain and support the Register in accordance with Schedule 2 - Attachment B - Register ICT Service Requirements including provision of:
(a) Infrastructure Services;
(b) Software Support Services;
(c) IT Service Desk Services;
(d) IT Service Management Services;
(e) IT Application Lifecycle Services;
(f) Continual Service Improvement (CSI); and
ICT Services. 9.1 If software applications, IaaS and/or IoT applications or application support (‘ICT services’) form part of the Good or Service, the provisions of this article shall also apply.
9.2 In identifying the intended use of the ICT services by the Client, the Client has sufficiently taken note of the feasibility of its objectives, the suitability of its system and the restrictions on the ICT services. ROCKWOOL shall accept no liability in respect of the selection or suitability of any ICT service.
9.3 Prior to commissioning, ROCKWOOL will offer the Client the opportunity to undertake an acceptance test to be specified by ROCKWOOL, lasting a maximum of ten days (if necessary following connection with the Client’s systems) to test the correct functioning within its own environment. Reproducible errors that arise during the test will be rectified by ROCKWOOL, free of charge. In all other respects, the Client shall accept the ICT service ‘as is’ which it is supplied, with the exception of material and visible defects. Non acceptance of any module or part shall be without prejudice to the obligation to accept the other parts of the ICT service. Repair work following expiry of the acceptance period shall represent a separate payable ICT service.
9.4 Unless expressly otherwise agreed, ROCKWOOL is authorised to charge its standard rates for all time spent on providing an ICT service. Maintenance, support and user training are not included in the price for the delivery of an ICT service, unless agreed in writing.
9.5 In the event of termination, for a charge to be determined by ROCKWOOL, ROCKWOOL will provide all reasonable cooperation in migration to a subsequent service provider and if so demanded by the Client will establish all necessary links with the systems of the subsequent service provider, subject to the condition that confidentiality of ROCKWOOL’s data is guaranteed.
ICT Services. 7.1 All Partnership staff must comply with all security policies applicable to the system being used.
7.2 ICT services will be provided to the Partnership in accordance with costed service and support agreements with individual constituent authorities.
ICT Services. 3.1 Staff and PCs requiring support
3.2 34Users employed by SCC and 12 Users employed by SEBC will be supported by 41 PCs. Of those PCs, 9 PCs will be supported by SEBC and 32 PCs will be will be supported by CSD on behalf of SCC.
ICT Services. Subject to BBW’s compliance with the Council’s ICT policies and procedures notified from time to time and BBW’s obligations under the Services Agreement (including in clause 14) in respect of the Council ICT Environment (as defined in the Services Agreement), the Council shall provide the services set out in this appendix in accordance with the terms of this Agreement:
ICT Services. ICT Services will be defined as specific areas of scope which will be supported by a partner contributing to the delivery Internal identifier: 0
