Improving Customer Service. 10.7.1 The Tribunals Service will work to identify and reduce regional variation in performance, to ensure that customers receive an equitable service regardless of their location.
10.7.2 The Tribunals Service, assisted by the Judiciary, will provide the Child Support Agency with detailed feedback/trend analysis, to ensure that lessons to be learned and improvements can be identified and cascaded to first-tier decision makers. This will enable the continuous improvement of the Agency’s decision- making standards.
10.7.3 The Tribunals Service will, at a date to be confirmed, repeat their data sampling exercise in relation to Child Support.
Improving Customer Service. 11.7.1 The Child Support Agency will work to reduce the occurrence of further evidence being supplied after submission to the Tribunals Service, to ensure that customers receive a thorough reconsideration and that their cases can be dealt with most efficiently once with the Tribunals Service.
11.7.2 The Child Support Agency will work with the Tribunals Service, assisted by the Judiciary, to build upon the feedback provided, to ensure that lessons to be learned and improvements are identified and cascaded appropriately to front-line decision makers. This will enable the continuous improvement of the Agency’s decision-making standards.
Improving Customer Service. NSW Health will continue to improve our customers’ (patients, carers and consumers) experience and satisfaction with public health services. Districts and Networks will work with their customers to understand their perspectives, expectations and priorities, and to develop and implement strategies to meet them. All staff across NSW Health will be held accountable for delivering excellence in customer service as an integral component of providing safe, appropriate and high quality care. This commitment falls under the Premier’s Priority Improving Customer Service, to improve customer satisfaction with key government services every year, this term of government to 2019. NSW Health is responsible for the delivery of 102 election commitments over the period to March 2019. The Ministry of Health will lead the delivery of these commitments with support from Health Services and Support Organisations – see also NSW Health will strive for engagement, empathy and excellence to promote a positive and compassionate culture that is shared by managers, front-line clinical and support staff alike. This culture will ensure the delivery of safe, appropriate, high quality care for patients and communities. Health Services are to continue to effectively engage with the community, and ensure that managers at all levels are visible and working collaboratively with staff, patients and carers within their organisation, service or unit. These requirements will form a critical element of the Safety and Quality Account. The NSW State Health Plan: Towards 2021 provides a strategic framework which brings together NSW Health’s existing plans, programs and policies and sets priorities across the system for the delivery of the right care, in the right place, at the right time. See xxxx://xxx.xxxxxx.xxx.xxx.xx/xxxxxxxxxxxxxxx/Xxxxxxxxxxxx/XXX-xxxxx-xxxxxx-xxxx-xxxxxxx- 2021.pdf The NSW Health Strategic Priorities 2018-19 builds on and complements the NSW State Health Plan: Towards 2021 and aligns with the NSW State and Premier’s Priorities. The approach outlined in the plan frames the Ministry’s role as system manager for NSW Health, strengthens system governance and establishes a strategic planning framework that: Embeds a new cross-functional approach to strategic planning and delivery in the Ministry including tighter direction and leadership; Allows a flexibility about how we go about achieving this in order to encourage innovation and continuous improvement; and Applies tight o...
