INTEGRATOR OBLIGATIONS Sample Clauses

INTEGRATOR OBLIGATIONS. In a manner satisfactory to Cisco and at Integrator’s sole expense, Integrator agrees to: 8.1 employ competent and aggressive sales, technical support, and maintenance organizations, employees of which shall be full-time direct employees of Integrator who sell, deploy, install, secure acceptance of, and maintain the Products and Services; 8.2 purchase Demonstration/Evaluation Units for each appropriate selling location as mutually agreed to by the parties; 8.3 have a majority of the appropriate Integrator sales and technical support personnel participate in and successfully complete mandatory training course identified by Cisco as well as such additional training courses identified in an initial training plan which shall be mutually agreed to by the parties and implemented within the initial term of this Agreement; 8.4 maintain at least one (1) Cisco trained technical support person per servicing location; 8.5 maintain adequate manpower and facilities to ensure prompt handling of inquiries, orders, and shipments for Products and Services; 8.6 validate End User network configuration design and associated components, and assist End Users with system design; 8.7 keep Cisco informed as to any problems which involve Products or Services and/or Cisco technologies and require Cisco’s support or impact Integrator’s ability to deliver service or solutions to the End User, to communicate such problems promptly to Cisco, and to assist Cisco in the resolution of such problems; [4.1.1.1] [0 Systems Integrator Base Agreement.pdf] [Page 7 of 39] 8.8 provide non-binding monthly forecasts to Cisco for the subsequent four (4) month period, monthly Inventory, and Point of Sale “POS” reports and such other information as is required under this Agreement; 8.9 participate in quarterly business meetings with Cisco to review the progress of the relationship and Integrator’s achievement as related to commitments such as, but not limited to: volume purchases, training and certification, support, and reporting; 8.10 appoint a relationship manager whose primary responsibility will be to work with the designated Cisco channel sales manager to manage the implementation of the Agreement, act as the focal point for day-to-day channel business issues and problem escalations, and participate in Cisco channel-related activities; 8.11 employ a minimum of one (1) CCIE, and (b) have the relationship manager identified in the preceding sub-section complete Sales Expert training; and 8.12 comply...

INTEGRATOR OBLIGATIONS. 5.1 Integrator shall either (1) have an existing Support Agreement with End User or (2) execute a Support Agreement between Integrator and End User and advise the End User that the Services, Advanced Services, and/or Technical Support Services are governed, at a minimum, by Cisco’s commercial terms set forth in Attachment 4, End User Minimum Terms and Conditions Support Agreement; and in either (1) or (2) above, Integrator agrees not to grant any greater rights to the End User for the Cisco Support than granted by Cisco to Integrator in the Agreement, Amendment and Support Exhibits. An example of a Support Agreement, with product description attachments, is located on ▇▇▇▇▇.▇▇▇ at the URL referenced in Attachment 3 hereto. 5.2 Integrator shall make all reasonable efforts to ensure it takes the First Call from the End User and may open a case with Cisco on behalf of the End User using the Maintenance Contract 1.1. Number. At all times the End User may call Cisco directly for support. Upon Integrator’s request, Cisco will notify Integrator via email of Cisco’s direct support of the End User. 5.3 Complete and submit a Cisco Support Resale Form (Attachment 2), or for orders placed electronically, provide to Cisco the required information via SCC at the time the order is placed by End User. 5.4 Integrator must provide at least thirty (30) days prior written notice in accordance with the Agreement by facsimile, electronic mail, SCC, or confirmed delivery post (“Notice”) of requested addition(s) to the Equipment Schedule. In addition, at least thirty (30) days Notice is required for Product relocations and service level/Product configuration changes, where applicable. For Product on the Equipment Schedule that End User has moved to a new location, Integrator shall provide Notice to Cisco Should Integrator fail to provide Cisco with notice as set forth in this section, Cisco shall be excused from any failure to provide service resulting from such lack of notification. 5.5 The Equipment Schedule may be revised for new Product, service level upgrades and Product configuration changes by Integrator’s purchase order requesting such revisions and Cisco’s acceptance thereof (based on availability). For changes, Cisco will charge the pro-rated difference beginning on the date the change is requested and ending on the last day of the impacted Equipment Schedule’s term. 5.6 Integrator shall provide Cisco with a purchase order, containing the description of Services for eac...

INTEGRATOR OBLIGATIONS. 5.1. Prior to accepting a purchase order from an End User under this Program (“End User Purchase Order”), Integrator must: ● Obtain from End User a written, signed, good faith estimate of End User’s total number of Knowledge Workers in the form attached as Exhibit B; ● Attach the then-current version of the End User Terms and Conditions to the End User quote; and ● Confirm that the End User Purchase Order references Integrator’s quote. 5.2. Either before or with Integrator’s Purchase Order to Cisco, Integrator must provide to Cisco a signed copy of the End User Information form reflected in Exhibit B (“End User Information”). End User Information must include End User’s legal names and

INTEGRATOR OBLIGATIONS. 5.1. Prior to accepting an End User Purchase Order, Integrator must: ● Attach the End User Terms to Integrator’s quote; ● Obtain from End User a signed copy of the End User Information Form for the applicable Cisco ELA; and ● Confirm that the End User Purchase Order references Integrator’s quote and the attached End User Terms. 5.2. Integrator must provide Cisco a completed, signed copy of the End User information Form with Integrator’s Purchase Order. 5.3. Integrator may not retain any rights in or to the ELA, and may only Resell the ELA in its entirety only to the End User and End User Affiliates designated in the End User Information Form. Integrator may not Resell the ELA other than on an Enterprise-Wide basis. 5.4. Integrator may not transfer, relicense or sublicense the ELA except in accordance with Cisco’s Software Transfer and re-licensing Policy, which is located at [***] 5.5. Integrator may not offer the ELA for hosting, outsourcing, or other provisioned services to End Users. 5.6. Cisco may end the product life of the Software under the Program consistent with Cisco’s End of Life Policy which is located at: [***]