Internal Helpdesk Sample Clauses

Internal Helpdesk. As the number of services offered increases, along with the associated demand from end- users, we have created the first instance of a light-weight helpdesk, for internal use only, which will track requests for service access. This will ensure that all end-user questions are dealt with in a timely manner, which will ensure all potential income streams are managed and tracked. Within the activities of WP4, CompBioMed partner UEDIN, has created this internal helpdesk system using a simple, shared spreadsheet, which ensures that all CompBioMed services are supported fully. The helpdesk lists every service and provides a contact expert. These experts are in the form of either a mailing list or a collection of email addresses, thus avoiding identifying only a single person, as this tends to constitute a single-point-of-failure. The various service requests or general questions can be submitted via a Slack channel, the various, multiple CompBioMed contact email addresses, webforms, face-to-face contacts, etc. The helpdesk will be run by a named Helpdesk Operator who will monitor the status of the various, ongoing service requests and general questions. The Operator will provide a triage for the simpler requests and provide a customer-facing conduit to the more technically-minded experts. In general, the operator will be provided by UNIBO; however, the helpdesk is designed to permit multiple operators working concurrently and, as such, any service owner can view and progress their associated tickets as and when they wish. Lastly, we are considering introducing a Service Level Agreement (SLA) (and associated Operational Level Agreement (OLA)) for each service to measure both progress and quality, and potentially apply these to both CompBioMed and third-party services. This would ensure planned processes and procedures are executed timely and effectively.
Sample 1
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Internal Helpdesk. As the number of services offered increases, along with the associated demand from end-users, we need to provide a better control of the internal management of the services and the implementation of specific agreement between the member of the consortium and external collaborator (Operation Level Agreements). For this reason, within the activities of WP4, CompBioMed partner XXXXX, is working on building an internal helpdesk system which will • ensure all services are supported, • ensure each service has a contact Expert o either a mailing list or a collection of email address o submitted via the Slack channel, multiple CompBioMed email addresses, webforms, face-to-face contacts, etc. o run by a named Helpdesk Operator o provide a triage for the simpler requests, o provide customer-facing conduit to the more technically-minded experts, • possibly include OLA and SLA monitoring for both CompBioMed and third-party services o i.e., planned processes and procedure are executed timely and effectively.
Sample 1
Internal Helpdesk. The number of avenues to access our Services is increasing and, indeed, the number of Services themselves have increased, we anticipate an increase in demand from end-users. To pre-empt the associated management issues of ensuring all contacts are maintained, retained and resolved to meet our SLA, an internal helpdesk system has been created. This now provides CompBioMed with better control of the internal management of our services and the implementation of specific agreement between the members of the consortium and external collaborators (Operation Level Agreements). Our Internal Helpdesk system is now up and running and fully functional. It is a simple, lightweight system, based on a single Google Sheet [1]. Despite this apparent simplicity, the helpdesk actually retains the features of a fully functional Service Desk, with the light touch of a simple single interface, designed to be maintained by one or more staff members concurrently. Unlike typical Service Desks, however, our Internal Helpdesk is for staff only, and it is this restriction that permits its light touch implementation. The Helpdesk is entirely self-contained, such that clear instructions are included, a live list of services and associated experts may be maintained, and an exhaustive, extendable list of new, live and resolved tickets all appear in the single sheet. The Helpdesk was designed and implemented by UEDIN, based on their decades of experience with User Support and follows many of the ITIL processes. XXXXX offers training to any interested parties from with the Core Partners, but it is hoped that the Helpdesk itself is intuitive and self-describing. The Internal Helpdesk system can now ensure all our client-facing services are supported; enforcing each service to have a group of contact Experts: never a single-point-of-failure, accessible to the end-user via the Helpdesk Operator. The Operators monitor the status of the different services’ requests, submitted to the Operators’ group via the Slack channel, the new CompBioMed support email address, application forms, webforms, face-to-face contacts, etc. The Helpdesk Operators provide a triage for the simpler requests: provide a customer-facing conduit to the more technically-minded experts and can include OLA and SLA monitoring for both CompBioMed and third-party services, i.e., planned processes and procedures are executed timely and effectively. Finally, our Internal Helpdesk can also be used to monitor internal processes and...
Sample 1

Related to Internal Helpdesk

  • Internal Use You will use the Services for Your own internal business, non-residential and non-personal use. You acknowledge and agree that You will not allow any third party, including Your vendors and service providers, to access or use the Services unless such third party is allowed access for the purpose of providing authorized customer support services or in connection with Your appropriate use of the Services for Your own business purposes.

  • INTERNAL MAIL The Association shall have access to the district courier service and employee mail boxes, free of charge, for communication to bargaining unit members. The Association office shall be included in the drop off and pick up service. The employer will respect the confidential nature of the content of any such correspondence.

  • Internal Audit (1) Within ninety (90) days, the Board shall adopt, implement, and thereafter ensure Bank adherence to an independent, internal audit program sufficient to: (a) detect irregularities in the Bank's operations; (b) determine the Bank's level of compliance with all applicable laws, rules and regulations; (c) evaluate the Bank's adherence to established policies and procedures, with particular emphasis directed to the Bank's adherence to its loan policies concerning underwriting standards and problem loan identification and classification; (d) ensure adequate audit coverage in all areas; and (e) establish an annual audit plan using a risk based approach sufficient to achieve these objectives. (2) As part of this audit program, the Board shall evaluate the audit reports of any party providing services to the Bank, and shall assess the impact on the Bank of any audit deficiencies cited in such reports. (3) The Board shall ensure that the Bank has processes, personnel, and control systems to ensure implementation of and adherence to the program developed pursuant to this Article. (4) The Board shall ensure that the audit function is supported by an adequately staffed department or outside firm, with respect to both the experience level and number of the individuals employed. (5) The Board shall ensure that the audit program is independent. The persons responsible for implementing the internal audit program described above shall report directly to the Board, that shall have the sole power to direct their activities. All reports prepared by the audit staff shall be filed directly with the Board and not through any intervening party. (6) All audit reports shall be in writing. The Board shall ensure that immediate actions are undertaken to remedy deficiencies cited in audit reports, and that auditors maintain a written record describing those actions. (7) The audit staff shall have access to any records necessary for the proper conduct of its activities. National bank examiners shall have access to all reports and work papers of the audit staff and any other parties working on its behalf. (8) Upon adoption, a copy of the internal audit program shall be promptly submitted to the Assistant Deputy Comptroller.

  • Sxxxxxxx-Xxxxx; Internal Accounting Controls The Company and the Subsidiaries are in compliance with any and all applicable requirements of the Sxxxxxxx-Xxxxx Act of 2002 that are effective as of the date hereof, and any and all applicable rules and regulations promulgated by the Commission thereunder that are effective as of the date hereof and as of the Closing Date. The Company and the Subsidiaries maintain a system of internal accounting controls sufficient to provide reasonable assurance that: (i) transactions are executed in accordance with management’s general or specific authorizations, (ii) transactions are recorded as necessary to permit preparation of financial statements in conformity with GAAP and to maintain asset accountability, (iii) access to assets is permitted only in accordance with management’s general or specific authorization, and (iv) the recorded accountability for assets is compared with the existing assets at reasonable intervals and appropriate action is taken with respect to any differences. The Company and the Subsidiaries have established disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the Company and the Subsidiaries and designed such disclosure controls and procedures to ensure that information required to be disclosed by the Company in the reports it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the Commission’s rules and forms. The Company’s certifying officers have evaluated the effectiveness of the disclosure controls and procedures of the Company and the Subsidiaries as of the end of the period covered by the most recently filed periodic report under the Exchange Act (such date, the “Evaluation Date”). The Company presented in its most recently filed periodic report under the Exchange Act the conclusions of the certifying officers about the effectiveness of the disclosure controls and procedures based on their evaluations as of the Evaluation Date. Since the Evaluation Date, there have been no changes in the internal control over financial reporting (as such term is defined in the Exchange Act) of the Company and its Subsidiaries that have materially affected, or is reasonably likely to materially affect, the internal control over financial reporting of the Company and its Subsidiaries.

  • Xxxxxxxx-Xxxxx; Internal Accounting Controls The Company and the Subsidiaries are in compliance with any and all applicable requirements of the Xxxxxxxx-Xxxxx Act of 2002 that are effective as of the date hereof, and any and all applicable rules and regulations promulgated by the Commission thereunder that are effective as of the date hereof and as of the Closing Date. The Company and the Subsidiaries maintain a system of internal accounting controls sufficient to provide reasonable assurance that: (i) transactions are executed in accordance with management’s general or specific authorizations, (ii) transactions are recorded as necessary to permit preparation of financial statements in conformity with GAAP and to maintain asset accountability, (iii) access to assets is permitted only in accordance with management’s general or specific authorization, and (iv) the recorded accountability for assets is compared with the existing assets at reasonable intervals and appropriate action is taken with respect to any differences. The Company and the Subsidiaries have established disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the Company and the Subsidiaries and designed such disclosure controls and procedures to ensure that information required to be disclosed by the Company in the reports it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the Commission’s rules and forms. The Company’s certifying officers have evaluated the effectiveness of the disclosure controls and procedures of the Company and the Subsidiaries as of the end of the period covered by the most recently filed periodic report under the Exchange Act (such date, the “Evaluation Date”). The Company presented in its most recently filed periodic report under the Exchange Act the conclusions of the certifying officers about the effectiveness of the disclosure controls and procedures based on their evaluations as of the Evaluation Date. Since the Evaluation Date, there have been no changes in the internal control over financial reporting (as such term is defined in the Exchange Act) of the Company and its Subsidiaries that have materially affected, or is reasonably likely to materially affect, the internal control over financial reporting of the Company and its Subsidiaries.

  • External Hosting Facilities DST shall implement controls, consistent with applicable prevailing industry practices and standards, regarding the collection, use, storage and/or disclosure of Fund Data by an external hosting provider.

  • Internal Control Effective control and accountability must be maintained for all cash, real and personal property, and other assets. Grantee must adequately safeguard all such property and must provide assurance that it is used solely for authorized purposes. Grantee must also have systems in place that provide reasonable assurance that the information is accurate, allowable, and compliant with the terms and conditions of this Agreement. 2 CFR 200.303.

  • Internal Accounting and Disclosure Controls The Company and each of its Subsidiaries maintains internal control over financial reporting (as such term is defined in Rule 13a-15(f) under the 0000 Xxx) that is effective to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles, including that (i) transactions are executed in accordance with management’s general or specific authorizations, (ii) transactions are recorded as necessary to permit preparation of financial statements in conformity with generally accepted accounting principles and to maintain asset and liability accountability, (iii) access to assets or incurrence of liabilities is permitted only in accordance with management’s general or specific authorization and (iv) the recorded accountability for assets and liabilities is compared with the existing assets and liabilities at reasonable intervals and appropriate action is taken with respect to any difference. The Company maintains disclosure controls and procedures (as such term is defined in Rule 13a-15(e) under the 0000 Xxx) that are effective in ensuring that information required to be disclosed by the Company in the reports that it files or submits under the 1934 Act is recorded, processed, summarized and reported, within the time periods specified in the rules and forms of the SEC, including, without limitation, controls and procedures designed to ensure that information required to be disclosed by the Company in the reports that it files or submits under the 1934 Act is accumulated and communicated to the Company’s management, including its principal executive officer or officers and its principal financial officer or officers, as appropriate, to allow timely decisions regarding required disclosure. Neither the Company nor any of its Subsidiaries has received any notice or correspondence from any accountant or other Person relating to any potential material weakness or significant deficiency in any part of the internal controls over financial reporting of the Company or any of its Subsidiaries.

  • Internal Accounting Controls The Company and each of its subsidiaries maintain a system of internal accounting controls sufficient to provide reasonable assurance that (i) transactions are executed in accordance with management's general or specific authorizations, (ii) transactions are recorded as necessary to permit preparation of financial statements in conformity with generally accepted accounting principles and to maintain asset accountability, (iii) access to assets is permitted only in accordance with management's general or specific authorization and (iv) the recorded accountability for assets is compared with the existing assets at reasonable intervals and appropriate action is taken with respect to any differences.

  • External Appeals For appeals of a decision that a prescription drug is not covered because it is not on our formulary, please see the Formulary Exception Process in the Prescription Drug and Diabetic Equipment and Supplies section. When filing a reconsideration or an appeal, please provide the same information listed in the Complaints section above.

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