Maintenance Events. 2.1 Save in the case of emergency, the Supplier shall use reasonable endeavours to ensure that maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (“Maintenance Events”) does not take place during Support Hours (except in cases where 24hr Support Hours have been selected by the Customer and this would therefore be unavoidable). The Supplier may interrupt the Services to perform scheduled maintenance outside Support Hours, or otherwise as necessary should the Customer have selected 24hr Support Hours. The Supplier may also interrupt the Hosting Services at any time for emergency maintenance. Any Maintenance Events which occur during Support Hours, save where 24hr Support Hours have been selected by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
2.2 The Supplier will notify of a 1 hour monthly maintenance window for the maintenance of the Hosted Service (including firmware, service packs and WSUS updates). This excludes patching of EMIS Web Software and its peripheral services. Patching of EMIS Web updates will be carried out as necessary and this will be agreed in advance with the Customer via agreed operational change processes.
Maintenance Events. Scheduled Maintenance shall mean any maintenance executed by NAN Engineers or a NAN Partner, of which Client is notified 72 hours in advance, for network software or hardware upgrades, configuration changes, or preventative maintenance of equipment used to deliver NAN services. NAN’s standard window for scheduled maintenance occurs between 2300 hours to 0300 hours local time of the affected area used to deliver service. However, scheduled maintenance may fall out of that time window should the requirement be necessary. Emergency Maintenance shall constitute any maintenance XXX xxxxx necessary to ensure network stability for the customer base considering industry or vendor published mechanical, software or security advisories. Emergency Maintenance will be performed at NAN’s discretion. NAN will notify customers of Emergency Maintenance via best effort. Notifications for events will be sent via email to the Client technical contact. Lack of receipt of a maintenance notification does not entitle the Client to a service credit. NAN makes every effort to make service interruption during maintenance events as brief as possible. Degradation of service is expected during maintenance windows, and as such, no service credits shall be issued for issues arising during a maintenance window.
Maintenance Events. 3.1 Routine, planned maintenance of the hosting equipment, facility, Software or other aspects of the Cloud Services that may require interruption of the Cloud Services (Maintenance Events) shall, except for any emergency maintenance, not be performed during Peak Time. Causeway may use up to 5 hours in any week outside Peak Time for Maintenance Events.
3.2 Any Maintenance Events which occur during Peak Time, and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement. Causeway shall at all times use reasonable endeavours to keep any service interruptions to a minimum.
3.3 Notification of Maintenance Events will be sent via email to affected users at least 48 hours prior to the scheduled work (via email and Customer announcement on the Causeway Support Web Portal) and a reminder will be sent up to 4 hours before it commences. A final update will be sent when Services are resumed.
3.4 Notification of emergency maintenance may not always be possible but where reasonably practicable Causeway will notify affected users (via email and Customer announcement on the Causeway Support Web Portal). A final update will be sent when Services are resumed.
Maintenance Events. 2.1 Maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (Maintenance Events) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform emergency maintenance during the daily window of [10.00 pm to 2.00 am UK time]. In addition, the Supplier may interrupt theHosting Services outside Normal Business Hours for unscheduled maintenance, provided that it has given the Customer at least [three] days' advance notice. Any Maintenance Events which occur during Normal Business Hours, and which were notrequested by the Customer, shall be considered downtime for the purpose of serviceavailability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
2.2 The Supplier may determine, at its sole discretion, that providing appropriate service levels requires additional equipment and/or bandwidth, and may install that equipment and/or bandwidth without approval from the Customer. The Supplier may increase the corresponding Hosting Services fees (only), as specified in Schedule1.
Maintenance Events. 1.1 Maintenance work that may require interruption of the Managed Services (Maintenance Events) shall not normally be performed during NormalBusiness Hours.
1.2 The Supplier may interrupt the Managed Services for maintenance provided that it has given the Customer at least 48 hours advance written notice, unless in the reasonable opinion of the Supplier the maintenance work needs to be performed sooner, in which case it shall provide as much notice as is practicable.
1.3 The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
Maintenance Events. Maintenance of the Services that may require interruption to the Services (Maintenance Events) shall not be performed during Normal Business Hours unless otherwise agreed to by the Customer. Eploy may interrupt the Services to perform emergency maintenance at any time (including during Normal Business Hours). In addition, Eploy may interrupt the Services for scheduled maintenance, for example to perform major system upgrades, provided that it has given the Customer reasonable advance notice. Eploy shall at all times use reasonable endeavours to keep any service interruptions to a minimum.
Maintenance Events. Maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (Maintenance Events) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform necessary maintenance during the daily window of 10.00 pm to 2.00 am UK time. In addition, the Supplier may interrupt the Hosting Services outside Normal Business Hours for unscheduled maintenance, provided that it has given the Customer at least three days' advance notice. Any Maintenance Events that occur during Normal Business Hours, and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times use all reasonable endeavours to keep any service interruptions to a minimum.
Maintenance Events. 4.1 For the purposes of this Agreement, "Maintenance Events” means:
Maintenance Events. 2.1 Maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (Maintenance Events) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform emergency maintenance during the daily window of 10.00 pm to 2.00 am UK time. In addition, the Supplier may interrupt the Hosting Services outside Normal Business Hours for unscheduled maintenance, provided that it has given the Customer at least three days' advance notice. Any Maintenance Events which occur during Normal Business Hours, and which were not requested by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
2.2 The Supplier may determine, at its sole discretion, that providing appropriate service levels requires additional equipment and/or bandwidth, and may install that equipment and/or bandwidth without approval from the Customer. The Supplier may propose an increase to the corresponding Hosting Services fees (only), as specified in Schedule 1. Any additional costs shall be fully substantiated and agreed with the Customer before being levied.
Maintenance Events. Maintenance of the Company’s equipment, facilities, the Platform, the Products or other aspects of the services that may require interruption of the platform (“Routine The Company may also interrupt the Platform and/or the Products delivered through the Platform to perform emergency maintenance during the daily window of 10.00 pm to 2.00 am local UK time, provided at least three days’ notice is given (“Emergency Maintenance Events”). Any Routine or Emergency Maintenance Events which occur outside of these hours and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement under paragraph 1 of this Schedule 2. The Company shall at all times endeavour to keep any service interruptions to a minimum.
