Maintenance Events. 2.1 Save in the case of emergency, the Supplier shall use reasonable endeavours to ensure that maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (“Maintenance Events”) does not take place during Support Hours (except in cases where 24hr Support Hours have been selected by the Customer and this would therefore be unavoidable). The Supplier may interrupt the Services to perform scheduled maintenance outside Support Hours, or otherwise as necessary should the Customer have selected 24hr Support Hours. The Supplier may also interrupt the Hosting Services at any time for emergency maintenance. Any Maintenance Events which occur during Support Hours, save where 24hr Support Hours have been selected by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
2.2 The Supplier will notify of a 1 hour monthly maintenance window for the maintenance of the Hosted Service (including firmware, service packs and WSUS updates). This excludes patching of EMIS Web Software and its peripheral services. Patching of EMIS Web updates will be carried out as necessary and this will be agreed in advance with the Customer via agreed operational change processes.
Maintenance Events. Scheduled Maintenance shall mean any maintenance executed by NAN Engineers or a NAN Partner, of which Client is notified 72 hours in advance, for network software or hardware upgrades, configuration changes, or preventative maintenance of equipment used to deliver NAN services. NAN’s standard window for scheduled maintenance occurs between 2300 hours to 0300 hours local time of the affected area used to deliver service. However, scheduled maintenance may fall out of that time window should the requirement be necessary. Emergency Maintenance shall constitute any maintenance XXX xxxxx necessary to ensure network stability for the customer base considering industry or vendor published mechanical, software or security advisories. Emergency Maintenance will be performed at NAN’s discretion. NAN will notify customers of Emergency Maintenance via best effort. Notifications for events will be sent via email to the Client technical contact. Lack of receipt of a maintenance notification does not entitle the Client to a service credit. NAN makes every effort to make service interruption during maintenance events as brief as possible. Degradation of service is expected during maintenance windows, and as such, no service credits shall be issued for issues arising during a maintenance window.
Maintenance Events. 3.1 Routine, planned maintenance of the hosting equipment, facility, Software or other aspects of the Cloud Services that may require interruption of the Cloud Services (Maintenance Events) shall, except for any emergency maintenance, not be performed during Peak Time. Causeway may use up to 5 hours in any week outside Peak Time for Maintenance Events.
3.2 Any Maintenance Events which occur during Peak Time, and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement. Causeway shall at all times use reasonable endeavours to keep any service interruptions to a minimum.
3.3 Notification of Maintenance Events will be sent via email to affected users at least 48 hours prior to the scheduled work (via email and Customer announcement on the Causeway Support Web Portal) and a reminder will be sent up to 4 hours before it commences. A final update will be sent when Services are resumed.
3.4 Notification of emergency maintenance may not always be possible but where reasonably practicable Causeway will notify affected users (via email and Customer announcement on the Causeway Support Web Portal). A final update will be sent when Services are resumed.
Maintenance Events. 2.1 Maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (Maintenance Events) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform emergency maintenance during the daily window of [10.00 pm to 2.00 am UK time]. In addition, the Supplier may interrupt theHosting Services outside Normal Business Hours for unscheduled maintenance, provided that it has given the Customer at least [three] days' advance notice. Any Maintenance Events which occur during Normal Business Hours, and which were notrequested by the Customer, shall be considered downtime for the purpose of serviceavailability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
2.2 The Supplier may determine, at its sole discretion, that providing appropriate service levels requires additional equipment and/or bandwidth, and may install that equipment and/or bandwidth without approval from the Customer. The Supplier may increase the corresponding Hosting Services fees (only), as specified in Schedule1.
Maintenance Events. 1.1 Maintenance work that may require interruption of the Managed Services (Maintenance Events) shall not normally be performed during NormalBusiness Hours.
1.2 The Supplier may interrupt the Managed Services for maintenance provided that it has given the Customer at least 48 hours advance written notice, unless in the reasonable opinion of the Supplier the maintenance work needs to be performed sooner, in which case it shall provide as much notice as is practicable.
1.3 The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
Maintenance Events. 39.1 Maintenance of Products or other aspects of the Services delivered to the Customer that may require interruption of the Customer’s use of such Products and Services (Maintenance Events) will be performed during Standard Support Hours and Commercial may interrupt the operation of the Products and/or Services to perform maintenance during the daily window of 8am to 5:30pm UK time. If the Customer requests that Maintenance Events are undertaken outside of Standard Support Hours, such support shall be charged to the Customer at Commercial's then current rates for such out of hours support services or as otherwise agreed between the parties. Commercial may interrupt the Products and/or Services at any time during Standard Support Hours for unscheduled maintenance, provided that it has given the Customer reasonable advance notice. Commercial shall at all times endeavour to keep any service interruptions to a minimum.
Maintenance Events. 4.1 For the purposes of this Agreement, "Maintenance Events” means:
Maintenance Events. 9.1.1 Maintenance of the hosting equipment, facility, Software or other aspects of the Services that may require interruption of the Services (“Maintenance Events”) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform emergency maintenance during the daily window of 12.01 am to 5.00 am UK time. In addition, DSO may interrupt the Services outside Normal Business Hours for unscheduled maintenance. Any Maintenance Events which occur during Normal Business Hours , and which were not requested by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
Maintenance Events. Maintenance of the Asite Platform, Applications or other maintenance activities shall, as far as practicable, be performed outside of normal business hours (“Normal Business Hours” are 6am-10pm local UK time, Monday to Friday, except public holidays in England). Availability Commitment Asite will provide at least a 99.9% uptime service availability level (“Uptime Service Level”). This Uptime Service Level availability refers to an access point on the Asite hosting provider's backbone network. It does not apply to the portion of the circuit that does not transit the hosting provider's backbone; Customer is responsible for its own ability to access the internet. In addition, the Uptime Service Level availability will not include Maintenance Events as defined above or Customer-caused outages or disruptions; or outages or disruptions attributable in whole or in part to force majeure events within the meaning of clause 17.6 of the Agreement to which this is an exhibit. Availability Measurement: Asite shall measure the availability of the Application at 5 minute internals beginning on the first day of the calendar month following use by the Customer if the Service. Measurements of availability will not include Customer caused outages or disruptions (such as the unavailability of Customer-controlled back-office systems), or Maintenance Events that fall outside of the Normal Business Hours. Availability Measurement is based on the monthly average percent availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. Service Credits. If availability falls below the Uptime Service Level in a given calendar month commencing on the third month of the Initial Term (a “Service Delivery Failure”), Asite will credit Customer’s account the amount calculated by the following metrics:
Maintenance Events. Maintenance of the Company’s equipment, facilities, the Platform, the Products or other aspects of the services that may require interruption of the platform (“Routine The Company may also interrupt the Platform and/or the Products delivered through the Platform to perform emergency maintenance during the daily window of 10.00 pm to 2.00 am local UK time, provided at least three days’ notice is given (“Emergency Maintenance Events”). Any Routine or Emergency Maintenance Events which occur outside of these hours and which were not requested or caused by the Customer, shall be considered downtime for the purpose of service availability measurement under paragraph 1 of this Schedule 2. The Company shall at all times endeavour to keep any service interruptions to a minimum.
