Managed Network Services Monitoring and Notification SLA Sample Clauses

Managed Network Services Monitoring and Notification SLA. 3.1.1 The designated interface will be polled at five (5) minute intervals. If the designated interface fails to respond, the CE router will be polled again in two (2) minutes. If the CE router does not respond to the second poll, an Out of Service condition will be declared. 3.1.2 Rogers commits to notify the Customer within fifteen (15) minutes of the initial detection of an Out of Service condition, via automated email to designated Customer contacts. Additional Customer notifications via telephone will be made by Rogers within thirty (30) minutes of the initial detection of an Out of Service condition. This commitment is contingent upon the Customer maintaining up-to-date contact information with its Rogers account team. 3.1.3 If Rogers fails to send the Customer a notification to the current Customer-provided email address within fifteen (15) minutes of the initial detection of an Out of Service condition for reasons other than Acceptable Downtime, the Customer will be entitled to a Service Credit. If the Customer believes that Rogers has failed to meet its Proactive Outage Notification commitment for reasons other than Acceptable Downtime, the Customer must contact its Rogers sales representative and apply for credit within fifteen (15) business days starting from the fifteenth (15th) day of the following billing month. Upon Rogers verification that it took longer than fifteen (15) minutes to notify the then current Customer-provided email address for reasons other than Acceptable Downtime, Rogers will issue a Service Credit to the Customer equal to ten (10%) percent of the monthly recurring charge for the impacted Services for the affected Customer Site(s).
Sample 1
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Managed Network Services Monitoring and Notification SLA i) The designated interface will be polled at five (5) minute intervals. If the designated interface fails to respond, the CE router will be polled again in two (2) minutes. If the CE router does not respond to the second poll, an Out of Service condition will be declared. ii) Rogers commits to notify you within fifteen (15) minutes of the initial detection of an Out of Service condition, via automated email to your designated contacts. Your additional notifications via telephone will be made by Rogers within thirty (30) minutes of the initial detection of an Out of Service condition. This commitment is contingent upon you maintaining up-to-date contact information with your Rogers account team. iii) If Rogers fails to send you a notification to your current provided email address within fifteen (15) minutes of the initial detection of an Out of Service condition for reasons other than Acceptable Downtime, you will be entitled to a Service Credit. If you believe that Rogers has failed to meet its Proactive Outage Notification commitment for reasons other than Acceptable Downtime, you must contact your Rogers sales representative and apply for credit within fifteen (15) business days starting from the fifteenth (15th) day of the following billing month. Upon Rogers verification that it took longer than fifteen (15) minutes to notify the then your current provided email address for reasons other than Acceptable Downtime, Rogers will issue a Service Credit to you equal to ten (10%) percent of the monthly recurring charge for Rogers Internet Services for your affected Site(s).
Sample 1

Related to Managed Network Services Monitoring and Notification SLA

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  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition. 13.2 If the Hosting of Customer Data by Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract contributes to or directly causes a Data Breach, Supplier shall be responsible for the obligations set forth in Appendix 1 related to breach reporting requirements and associated costs. Likewise if such Hosting contributes to or directly causes a Security Incident, Supplier shall be responsible for the obligations set forth in Appendix 1, as applicable. 14 Change Management

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  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

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