Member Rules. As a Member, I understand use of the Launch Box Business Resource Center space is governed under the following rules:
Member Rules. As a Member, I understand use of the Launch Box space is governed under the following rules:
Member Rules. As a condition of your Membership, you agree to abide by the Goodsmith Member Rules and Regulations, which may be updated from time to time. Members shall: • Be responsive to all communication and information requests from Goodsmith. • Treat Goodsmith employees and contractors with respect (i.e., no foul language and/or aggressive behavior). • Provide reasonable access to the area of your residence in need of service. • Control and/or contain pets during service visits. • Have an adult, with knowledge of the scope of work, in attendance for each service visit. • Have at least one form of payment stored within the Goodsmith App at all times. • Pay a $50.00 penalty for cancellations within 24 hours prior to the service visit. • Pay a $100.00 penalty if an appointment is confirmed, we show up, and Member is not present. • Pay 2x first hour rate for emergencies serviced by Goodsmith (and that third party emergency service fees subject to third-party providers own policies for after-hour charges). • Agree that prepaid maintenance service dates/times that are proposed and never confirmed will be treated as cancelations (no refund or reschedule). • Agree that a prepaid maintenance appointment that is confirmed and canceled with 24 hours is forfeited by Member. • Agree not to solicit “off book” services from a Goodsmith technician.
Member Rules. As a condition of your Membership, you agree to abide by the Goodsmith Member Rules and Regulations, which may be updated from time to time. Members shall: • Be responsive to all communication and information requests from Goodsmith. • Treat Goodsmith employees and contractors with respect (i.e., no foul language and/or aggressive behavior). • Provide reasonable access to the area of your residence in need of service. • Control and/or contain pets during service visits. • Have an adult, with knowledge of the scope of work, in attendance for each service visit. • Have at least one form of payment stored within the Goodsmith App at all times. • Pay a $50.00 flat fee for any appointment cancelled less than 24 hours prior to the service start time. Additionally, Goodsmith reserves the right to charge an additional $50 per hour of cancelled service. For example, a three-hour appointment cancelled with 24 hours would be subject to a max penalty of $200 ($50 flat fee plus $50 for three hours of cancelled time) • Pay a $100.00 flat fee for any appointment that is confirmed, we show up, and Member is not present. Additionally, Goodsmith reserves the right to charge an additional $50 per hour of cancelled service. For example, a three-hour confirmed appointment for which Member is not present and access unavailable would be subject to a max penalty of $250 ($100 flat fee plus $50 for three hours of cancelled time) • Pay a fixed $175 fee plus time and materials in the event of an emergency request. • Agree that prepaid maintenance service dates/times that are proposed and never confirmed will be treated as cancelations (no refund or reschedule). • Agree that a prepaid maintenance appointment that is confirmed and canceled with 24 hours is forfeited by Member. • Agree not to solicit “off book” services from a Goodsmith technician.
