Mission Critical. Products/FRUs which are Mission Critical will be designated as such in Exhibit B-5 with the initials "MC" after the part number. All parts designated as Mission Critical must be compliant with the Mission Critical Process ENGOO06 and report data provided by Supplier in the format specified in ENGOOO8.
Mission Critical. The failure or disruption has an immediate, direct impact on DART’s customers. DART’s ability to provide one or more services to its customers is directly affected during the period of service interruption. Response Time. Within 1 hour of notification. MTTR. Within 6 hours of response. Service Window. 7 x 24. Continuous effort until the problem is resolved. Notification Method. Contact the Network/Operations Center x3030. • Priority 2 - Critical. The failure or disruption has an impact on DART’s ability to maintain services to our customers that while not immediate, will cause services to degrade if not quickly restored. Priority 2 is also assigned to systems or hardware that are used to perform time-sensitive functions, or as otherwise negotiated during the SLA process. Response Time. Within 1 hour of notification. MTTR. Within 12 hours of response. Service Window. 7 x 24. Continuous effort until the problem is resolved. Notification Method. Contact the Network/Operations Center x3030. • Priority 3 - Normal. A single client cannot access an IT provided service needed perform normal business functions. This work or function can be performed by others or by the subject client using another person’s system. Response Time. Within 4 hours of notification. MTTR. Within three working days of response. Service Window. 8 x 5. Effort will be during regular working hours. Notification Method. A completed and correct Help Desk On-line service request. • Priority 4 - Low. The problem with the provided service will not affect the agency’s mission. In many cases, a workaround is available. It is a nuisance until fixed. Response Time. Within 4 hours of notification. MTTR. Within five working days of response. Service Window. 8 x 5. Effort will be on a workday basis. Notification Method. A completed and correct Help Desk On-line service request.
Mission Critical. A mission critical service requires continuous availability. Breaks in service are intolerable and immediately and significantly damaging. Availability required at almost any price. Key characteristics of this type of service are: Generates revenue: customer of [Responsibility Unit] books orders through the service. External customers are direct users of the services. Underpins the service [Responsibility Unit] provides to its customers. The typical impacts of a service outage are: Inability to conduct business as usual. Damaging for the [Responsibility Unit] commercial reputation and credibility. Long-term outage threatens financial harm. An example of a mission critical service are the point-of-sale terminals for the Duck Store.
Mission Critical. The Product fails to function according to its published specifications and GENERAL MAGIC is unable to proceed without a fix to the problem or a work-around solution provided by ISOCOR (no functionality, e.g., system down problems).
Mission Critical. PROMOTIONS. Notwithstanding the foregoing, in the event that AOL fails to provide AG with any integrated Promotion included as a "Mission Critical Promotion" on Exhibit A-1 or an agreed substitute (to the extent such failure is due to the actions or inaction of AOL), in accordance with the express timeline for such integrated Promotion identified on such Exhibit A-1 (subject to Section 1.1.6 below) then a "Mission Critical Delayed Integration Event" shall be deemed to have occurred and shall continue until implementation of such Integrated Promotion in question. In the event of a Mission Critical Delayed Integration Event, AOL shall have[ ] full months thereafter to remedy such delay, and, if after such period AOL is unable to so remedy, then the Parties shall negotiate for an additional period of up to[ ] months to reach mutual agreement upon either one of the following two remedies: (A) extending this Agreement on a non-exclusive basis (but only with respect to AOL's obligations for all fixed placements for the particular AOL brand on which the specific Integrated Promotion was undelivered (i.e. a particular Exclusive AOL Property, e.g., only on the AOL Service or only the CompuServe Service, as and to the extent applicable), and expressly not with respect to any other carriage nor exclusivity) for a period equal to [ ] times the length of the duration of such Mission Critical Delayed Integration Event, at no additional charge to AG (for example, a [ ] week delay in achieving such a milestone would result in [ ] such weeks of extension to the Initial Term (with respect to the fixed placements on the applicable brand); any such additional weeks are referred to herein as "Extension Weeks"), but in any case only up to a maximum total extension period for any and all such delays of [ ] in the aggregate for any individual brand; or (B) delivering to AG a mutually agreed upon alternative Promotion of "comparable placement or value" to the extent of such undelivered or delayed scheduled Promotion; provided however, that if after so negotiating for such [
Mission Critical. 3 1.25 Multiemployer Plan ......................................................................................3 1.26 Notes ...................................................................................................3 1.27 Participant .............................................................................................4 1.28 Person ..................................................................................................4 1.29 Plan ....................................................................................................4 1.30 Quarter .................................................................................................4 1.31 SEC .....................................................................................................4
Mission Critical. Definition: All users and critical functions affected. Software is non-operational for multiple users using multiple computers. QueTel will diagnose the root cause of the failure and inform the Agency. Examples include, but are not limited to, users unable to logon (system wide) due to software failure.
