Planned Service Outages. Conterra shall notify Customer in writing no less than ten (10) days prior to any scheduled Service Outage.
Planned Service Outages. Unless in case of emergency, Carrier2 will provide 5 Working Days notification of any scheduled or planned Service outage ("Planned Service Outages") to the customer. If a shorter notice is given or no notice is given at all the maintenance shall be deemed unplanned. Where practicable, Planned Service Outages will occur well outside normal business hours. The process for notifying Carrier2 of Planned Service Outages will be as follows: • Carrier2 may plan a Service outage to conduct necessary maintenance or upgrades to its network. Planned Service Outages may also originate from 3rd party carriers who are providing services to Carrier2 • Carrier2 will notify the customer via e-mail. The e-mail will include the details of the Planned Service Outage. • The customer will notify its Customers of the Planned Service Outage.
Planned Service Outages. APEXnetworks will use best efforts to provide 5 working day notification of any scheduled or planned service outage (“Planned Service Outages”) to affected Channel Partners. Where practical, Planned Service Outages for the DSL service will occur between 2am and 6 am, Tuesday and Thursday only, Eastern Time. The process for notifying Channel Partners of Planned Service Outages will be as follows:
Planned Service Outages. ECN will use best efforts to provide 10 working days notification of any scheduled or planned service outage (“Planned Service Outages”) to affected Clients. Where practicable planned service outages will occur between 11pm and 6am AEST.
Planned Service Outages. In the event that a major renovation or upgrade is required, a period of additional scheduled downtime (“Planned Service Outage”) may be scheduled outside of Scheduled Downtime hours. Issuetrak will use commercially reasonable efforts to give you at least forty-eight (48) hours’ notice of any Planned Service Outage.
Planned Service Outages. Requests for a Planned Service Outage to the Services will be notified to Customers at least two weeks prior to the Planned Service Outage. Planned Service Outages will be executed outside of Business Hours where possible. For priority fixes that require urgent downtime a two week notice may not be possible however WORKSTREME will notify its Customer’s as soon as is practicable.
Planned Service Outages. We will use our best efforts to provide 5 working days notification of any scheduled or planned service outage (“Planned Service Outages”). Where practicable, Planned Service Outages will occur outside of local Coverage Hours. The process for notifying of Planned Service Outages is as follows: We may plan a service outage in order to conduct necessary maintenance and upgrades to CrossPoint Equipment. Occasionally there may be outages originating from third party service providers. Notification and timing of such outages will be defined by the third party service providers. We will notify you by email if you are affected. The email will include the details of the Planned Service Outage. In circumstances where an urgent service outage is required by CrossPoint, we reserve the right to carry out any urgent works with minimum or no notification. In such cases CrossPoint will use its best efforts to provide notification prior to any service interruption and to minimise disruption to the Services. SoFtwaRe mac Sla % comPliance FoR tHe montH – calculateD on a PeR Site BaSiS. ReSPonSe action 95.00% to 100.00% achievement No Rebate 90.00% to 94.99% achievement 7% 80.00% to 89.99% achievement 10% 0.00% to 79.99% achievement 15% SERVICE LEVEL AGREEMENT
Planned Service Outages. Planned Service Outages include planned maintenance events, releases, and updates. You will be provided with no less than twenty-four (24) hours advanced notice for Planned Service Outages. Unplanned Service Outages: Upsiide will endeavor to give as much notice as reasonably possible for Unplanned Service Outages. Unplanned Service Outages do not include Planned Service Outages, degraded performance, factors outside of Upsiide’s control including any force majeure events, failures of the internet, misuse of Service by users, or fulfillment of regulatory requirements. Service Uptime: Outside of Planned Service Outages, the SaaS Service shall have an availability of ninety-nine point five percent (99.5%) in an annual billing cycle. Customers may visit the Upsiide Status Page at anytime to view the currently platform status, health, and upcoming Planned Service Outages, if applicable. Status Page URL: xxxx://xxxxxx.xxxxxxx.xxx
