POS Software. During the Term, NCR Voyix grants you a limited license to install and use the Payments Gateway POS client software (“POS Software”) to enable Transactions as permitted by this Agreement and any associated Orders. Except as otherwise specifically permitted herein, the restrictions on the use of the NCR Voyix Software as set forth in the Agreement shall apply with equal force and effect to Customer’s use of the POS Software hereunder. Subject to your payment of applicable fees in accordance with the Agreement, during the Term NCR Voyix will provide support services for the POS Software. You will provide your personnel and customers with “level 1” support via on-site trained personnel who will receive initial support calls and resolve all user-solvable issues, including calls for assistance with browsers, internet access, and other items you provide. Your support personnel may escalate unresolved calls within the scope of the POS Software to NCR Voyix’s help desk, and NCR Voyix will use commercially reasonable efforts to resolve technical issues. Support for applications or configurations not provided by NCR Voyix are not included. Telephone support for application consulting is available 24 hours a day, seven days a week. Telephone support for system unavailability issues is available 24 hours a day, seven days a week. Support efforts may include on-site visits only when, in NCR Voyix’s sole discretion, on-site work is necessary; any customer-requested on-site visits will be charged at NCR Voyix’s then-current time and materials rates. NCR Voyix may update the Gateway Services at any time for performance, usability, security, or other reasons. Where circumstances reasonably permit, NCR Voyix will provide you prior written notice of changes that it deems likely to require substantial action on your part. At NCR Voyix’s request, you will provide reasonable access to your systems and personnel as required to implement changes. New Gateway Service releases may change user interfaces, features, procedures, configuration, and user documentation; utilizing them may require you to upgrade or modify your hardware at your own cost.
POS Software. During the Term, NCR Voyix grants you a limited license to install and use the continue to support prior releases (i) for 120 days from the new release date to allow you to implement the newest release, and (ii) beyond 120 days, but only if such support is not to correct a problem that a newer Payments Gateway POS client softrewleaaserceorrect(ed“; (Pb)OthSat are outside of the NCR Software”) to enable TraVnosyixa-CconttriolloednEsnviroanmsent; p(c)erresmultiingtftroem d by this Agreement and any associated Orders. Except as your or a third party’s er otherwise specifically permitted herein, the restrictions on the use of the NCR Voyix Software as set forth in the Agreement shall apply with equal of the POS Software; or (d) resulting from causes outside of NCR Voyix’s contNrCoR lVo.yix- The Controlled Environment” m force and effect to Custsofotwmaree run’desr NCuR sVeoyix’osf stohle PcOoSntr Software hereunder. Subject to your payment of applicable fees in accordance with the Agreement, during the Term Payments Gateway data processing center, and any point in the NCR Voyix network between the point your Customer Data (as defined below) reaches that hardware and software and the point it reaches your NCR Voyix will provide support services for the POS Processor’s routers or ano
POS Software. During the Term, NCR Voyix grants you a limited license to install and use the continue to support prior releases (i) for 120 days from the new release date to allow you to implement the newest release, and (ii) beyond 120 days, but only if such support is not to correct a problem that a newer Payments Gateway 326 FOLHQW VRIWreZleDaseUcHor rect ed³; (3b)2th6at are outside of the NCR 6RIWZDUH´ WR HQDEOH 7UDVQoVyixD-CFonWtrLollRedQEVnv iroDnmVen t; S(c)HrUesPultLingWfWroHm G E\ this Agreement and any associated Orders. Except as \RXU RU D WKLUG SDUW\¶V HU otherwise specifically permitted herein, the restrictions on the use of the NCR Voyix Software as set forth in the Agreement shall apply with equal of the POS Software; or (d) resulting from causes outside of NCR Voyix¶V FRQWNUCRR OVo yi x- 7KH &RQWUROOHG (QYLURQPHQW´ P IRUFH DQG HIIHFW WR &XVWsofRtwParHe Uun¶deVr NCXR VVHoy ix¶RVI VWRKOH 3F2R6Q WU Software hereunder. Subject to your payment of applicable fees in accordance with the Agreement, during the Term Payments Gateway data processing center, and any point in the NCR Voyix network between the point your Customer Data (as defined below) reaches that hardware and software and the point it reaches your NCR Voyix will provide support services for the POS 3URFHVVRU¶V URXWHUV RU DQR Software. You will provide your personnel and NCR Voyix¶V VROH FRQWURO FXVWRPHUV ZLWK ³O-siHteYtraHinOed ´ VXSSRUW YLD RQ personnel who will receive initial support calls and resolve all user-solvable issues, including calls for assistance with browsers, internet access, and other items you provide. Your support personnel may escalate unresolved calls within the scope of the POS
POS Software. During the Term, NCR grants you a limited license to install and use the Payments Gateway POS client software (“POS Software”) to enable Transactions as permitted by this Agreement and any associated Orders. Except as otherwise specifically permitted herein, the restrictions on the use of the NCR Software as set forth in the Agreement shall apply with equal force and effect to Customer’s use of the POS Software hereunder. Subject to your payment of applicable fees in accordance with the Agreement, during the Term NCR will provide support services for the POS Software. You will provide your personnel and customers with “level 1” support via on-site trained personnel who will receive initial support calls and resolve all user-solvable issues, including calls for assistance with browsers, internet access, and other items you provide. Your support personnel may escalate unresolved calls within the scope of the CP Services to NCR’s help desk, and NCR will use commercially reasonable efforts to resolve technical issues. Support for applications or configurations not provided by NCR are not included. Telephone support for application consulting is available 24 hours a day, seven days a week. Telephone support for system unavailability issues is available 24 hours a day, seven days a week. Support efforts may include on-site visits only when, in NCR’s sole discretion, on-site work is necessary; any customer- requested on-site visits will be charged at NCR’s then-current time and materials rates. NCR may update the Gateway Services at any time for performance, usability, security, or other reasons. Where circumstances reasonably permit, NCR will provide you prior written notice of changes that it deems likely to require substantial action on your part. At NCR’s request, you will provide reasonable access to your systems and personnel as required to implement changes. New Gateway Service releases may change user interfaces, features, procedures, configuration, and user documentation; utilizing them may require you to upgrade or modify your hardware at your own cost.
