Premium Advance Replacement Hardware Service Plan Sample Clauses

Premium Advance Replacement Hardware Service Plan. Advance replacement is an optional service upgrade and must be purchased and executed at the time of original system purchase, when in effect this contract extends the Limited Warranty to the term of this contract. a. IRON will, at its sole option, repair or replace any product or component that fails during the term of Customer’s support agreement at no additional cost to Customer, provided that Customer contacts the IRON technical support center to report the nature of failure, provides written instructions as how to reproduce the problem and complies with IRON’s return policies. b. IRON’s Support Engineer will issue the Customer Representative with an RMA number following diagnosis of hardware failure and provide him/her with instructions for returning the failed hardware to IRON. c. IRON will ship an advance replacement component or product to the Customer at earliest for Next-Day delivery following IRON’s confirmation of the failure of the original product or component via remote troubleshooting. The replacement product may be new, refurbished like-new. In the event of product obsolescence, IRON reserves the right to replace failing product with a product of like or better features and functionality. IRON will ship a replacement unit to Customer based on contracted principal period of support. Replacement units will be shipped from IRON’s facilities in San Jose, California or from Buckinghamshire in the UK for units registered in EMEA. The Customer is responsible for all customs fees, taxes or VAT that may be due (excluding income taxes). d. Customer will return the failed product or component to IRON under the RMA number issued by IRON upon receipt of the replacement. IRON will be responsible for all freight charges for returned Products or components provided Customer uses IRON designated carrier. Products returned to IRON must be preauthorized by IRON with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. Only packages with RMA numbers written on the outside of the shipping carton and/or the packing slips and shipping paperwork will be accepted by IRON's receiving department. All other packages will be rejected. All products to be returned must be in the original manufacturer’s undamaged packaging with all accessories shipped with the original product including cables, handles and manuals. If you did not retain the original packaging materials p...
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