Premium Technical Support. This Section 13.9 applies to Avast Total Care, AVG Premium Tech Support and other technical support services (each, “Premium Technical Support”) that Vendor sells separately from its software Solutions, and through which Vendor may help you install, configure or troubleshoot any of a variety of software products and/or equipment or systems, including a PC, Mac, tablet, mobile phone or any other personal computing device, wireless router, cable modem or other router, printer, digital camera, media player, Smart TV and DVD/Blu-Ray player.
13.9.1. The Associate, in providing Premium Technical Support, will use commercially reasonable efforts to assist you with the problems you are experiencing but, due to the variety and the complexity of technologies available on the market, the Associate may not be able to resolve your issues. This may include, for example, problems that arise as a result of software or hardware errors not yet resolved by the manufacturer, or problems related to the equipment configuration that makes it impossible or unreasonably difficult for the Associate to properly diagnose and solve the issue. As a result, you hereby acknowledge and agree that Vendor’s efforts may not be enough to solve the issues you identify, or that those issues will not be solved in a timely manner.
13.9.2. The Associate, in providing Premium Technical Support, may require remote access to your Device, and/or may require that you install Assistance Software, in which case you acknowledge and agree that that Section 13.10 applies. If you cannot or do not provide remote access to your Device and/or you cannot or do not download and install the Assistance Software on the Device or follow Vendor’s or Associate’s other instructions, or if Vendor determines your Device does not qualify for support under the Premium Technical Support subscription, Vendor will not provide Premium Technical Support.
Premium Technical Support. During the Maintenance Period, Customer is entitled to receive premium Technical Support. Customer shall have the right to log support incidents via e-mail or by calling the iGrafx support line, and iGrafx will respond within a reasonable period of time via e-mail or phone. iGrafx will respond to requests on a reasonable commercial efforts basis. Customer shall submit to iGrafx a listing of output and such other data as iGrafx reasonably may request in order to reproduce operating conditions similar to those present when Customer detected an error. Technical Support is only available in selected countries and languages as specified by iGrafx. In North America Technical Support hours are Monday–Friday, 8:00 am to 5:00 PM PST excluding iGrafx holidays. In Europe Technical Support hours are Monday–Friday, 9:00 am to 5:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations. Technical Support may be further described at xxx.xxxxxx.xxx and may be changed from time to time at iGrafx’s sole discretion.
Premium Technical Support. 3.1 The following terms apply only to Customers that have procured Premium Technical Support. Pre- mium Technical Support is an enhanced technical support plan, further described below, which includes an annual allotment of support points that may be redeemed at different rates depending on the nature and timing of the support provided and that, in addition to online ticketing and email support contacts provided with Standard Support, includes telephone support at the support tele- phone number made available by Vendor to its Premium Technical Support Customers (“Premium Technical Support”).
Premium Technical Support. HOST's System Managers shall have access to unlimited technical support provided by a defined group of SLGX ASP Support Engineers in accordance with SLGX's standard Technical Support policies.
Premium Technical Support. This Section 13.9 applies to Avast Total Care, AVG Premium Tech Support, AVG Go and other technical support services (each, “Premium Technical Support”) that Vendor sells separately from its software Solutions, and through which Vendor may help you install, configure or troubleshoot any of a variety of software products and/or equipment or systems, including a PC, Mac, tablet, mobile phone or any other personal computing device, wireless router, cable modem or other router, printer, digital camera, media player, Smart TV and DVD/Blu-Ray player.
13.9.1. The Associate, in providing Premium Technical Support, will use commercially reasonable efforts to assist you with the problems you are experiencing but, due to the variety and the complexity of technologies available on the market, the Associate may not be able to resolve your issues. This may include, for example, problems that arise as a result of software or hardware errors not yet resolved by the manufacturer, or problems related to the equipment configuration that makes it impossible or unreasonably difficult for the Associate to properly diagnose and solve the
