Print Management Software. 49.1. The Contractor will be required to provide a range of print management software (known as “inclusive software’’).
49.2. The Contractor will ensure all “inclusive software’’ is delivered, fully tested and working upon installation of the product (unless otherwise agreed with the Framework Public Body).
49.3. All software must be provided with support and maintenance (unless otherwise requested by the Framework Public Body). Framework Public Body requirements will vary and as such Tenderers’ software should be capable of interaction with a wide range of software systems.
49.4. The provision of Software supplied under this Framework Agreement may be on the basis of a co-terminus agreement whereby the licence will expire at the end of the Call Off Contract period, unless otherwise specified by Framework Public Bodies.
Print Management Software. Deployment and management of print management software to centralize control of print devices, monitor usage, and enforce print policies. Environmental Sustainability: Recommendations and implementation of environmentally sustainable printing practices, such as energy-efficient devices, duplex printing, and recycling programs. Training and Support: Training and support services to help the Client's staff effectively utilize and operate the managed print environment and devices. Managed Print Services Consultation: Consulting services to assess the Client's current print environment, identify areas for improvement, and recommend solutions for enhancing print management and cost efficiency. Remote Coverage In connection with the Services that are within the scope of this Service Attachment, we will provide to your designated administrator(s), technical contacts or users management of the Services by individuals trained in the Services you have selected. Onsite Support In connection with the Services that are within the scope of this Service Attachment, upon request, Provider will deliver support Services onsite at your location, subject to the limitations identified in the Order. Client, as a managed care customer, will receive a special hourly rate for on-site and remote support and services that are not covered under this plan during our normal business hours. Maintenance Windows Unless otherwise agreed, daily maintenance windows will be performed outside of Provider’s normal business hours. Routine server and application maintenance and upgrades will occur during maintenance windows, and some applications, systems or devices may be unavailable or non-responsive during such times. PROBLEM MANAGEMENT SERVICES Provider will undertake problem management as soon as the Provider’s monitoring staff becomes aware of an incident. All incidents, with status or resolution, will be documented by posting updates to the Problem (Incident) Ticket Tracking System assigned to Client ("Problem Tickets").
